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[solved] Reboot during activities

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  • I Offline
    isazi Moderator
    last edited by 22 Feb 2023, 15:42

    So in another post it has been mentioned that people that want to downgrade to the previous stable firmware because of this issue will be helped to downgrade.

    Watch: Suunto Vertical Ti

    Blog: isazi's home

    Z 1 Reply Last reply 24 Feb 2023, 11:11 Reply Quote 0
    • R Offline
      Reiner Bronze Member @chargerunner
      last edited by Reiner 24 Feb 2023, 09:14

      @chargerunner said in Reboot during activities:

      Could you keep us updated after maybe 10 more days?

      Issue solved by users himself… No more crashes since downgrading.
      100% stabile since 18 days!

      Big shame on suunto, they missed the chance to provide good support on this topic.

      Watch: Suunto Race S

      T C 2 Replies Last reply 24 Feb 2023, 12:21 Reply Quote 5
      • Z Offline
        zadow @isazi
        last edited by 24 Feb 2023, 11:11

        @isazi this morning I faced this issue for the first time. I updated to the latest FW few days after it was issued. No problem up to today. Restart occured for the first time today. Activity was Indoor Cycling and sport App used was Drink Reminder. Therefore no GPS. Does it still make sense to provide you the logs?
        Thanks!

        Suunto S9 Baro Titanium, Ironman l.e.
        Suunto Smart Sensor
        Wahoo Tickr FIT
        Hammerhead Karoo 2

        Swim Ride Run Rest Repeat

        I 1 Reply Last reply 24 Feb 2023, 11:28 Reply Quote 0
        • I Offline
          isazi Moderator @zadow
          last edited by 24 Feb 2023, 11:28

          @zadow sure, I can ask you some details in PM

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          Z 1 Reply Last reply 24 Feb 2023, 14:29 Reply Quote 0
          • M Offline
            Mff73
            last edited by 24 Feb 2023, 12:19

            I am not impacted here, and can’t help in any way, except with silly logic of testing. What about this one :

            From my past experience, downgrading seems to reset the watch quite very deep.
            What about testing a downgrade AND re-update after, and see…?

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            1 Reply Last reply Reply Quote 0
            • T Offline
              TiagoSPM @Reiner
              last edited by 24 Feb 2023, 12:21

              @Reiner said in Reboot during activities:

              @chargerunner said in Reboot during activities:

              Could you keep us updated after maybe 10 more days?

              Issue solved by users himself… No more crashes since downgrading.
              100% stabile since 18 days!

              Big shame on suunto, they missed the chance to provide good support on this topic.

              1 Reply Last reply Reply Quote 0
              • Z Offline
                zadow @isazi
                last edited by 24 Feb 2023, 14:29

                @isazi I sent you a PM with details, thanks!

                Suunto S9 Baro Titanium, Ironman l.e.
                Suunto Smart Sensor
                Wahoo Tickr FIT
                Hammerhead Karoo 2

                Swim Ride Run Rest Repeat

                1 Reply Last reply Reply Quote 1
                • C Offline
                  chargerunner Bronze Member @Reiner
                  last edited by 25 Feb 2023, 09:37

                  @Reiner Thank you for the update! 👍 😁 I also followed your footstep, I finally downgraded my watch to the previous firmware last Wednesday. Hope I can gain back my peace of mind like you😊

                  1 Reply Last reply Reply Quote 1
                  • G Offline
                    glaucidium.passerinum
                    last edited by glaucidium.passerinum 3 May 2023, 21:19 5 Mar 2023, 21:10

                    It has been quite stable for a few weeks, then today I got a new black screen and reboot after 30 s into my activity. I’ll try the downgrade…
                    This random reboot is quite strange indeed, I can’t see any pattern…

                    Edit : it seems there is a firmware fix on sight : https://forum.suunto.com/post/115399

                    Hopefully soon…

                    I 1 Reply Last reply 6 Mar 2023, 09:19 Reply Quote 1
                    • I Offline
                      isazi Moderator @glaucidium.passerinum
                      last edited by 6 Mar 2023, 09:19

                      @glaucidium-passerinum if you contact @Dimitrios-Kanellopoulos you can have the new firmware already, and test it.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      1 Reply Last reply Reply Quote 1
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by 7 Mar 2023, 06:46

                        Firmware link for S9B with the fix

                        https://drive.google.com/file/d/13BHGOaBOaW2T_TIxg9Jz_Ajg1hQuw5CB/view?usp=share_link

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        G ? A B 4 Replies Last reply 7 Mar 2023, 07:05 Reply Quote 4
                        • G Offline
                          glaucidium.passerinum @Dimitrios Kanellopoulos
                          last edited by 7 Mar 2023, 07:05

                          @Dimitrios-Kanellopoulos Thanks. But I guess it’s only for S9B and not S9 ?

                          Z 1 Reply Last reply 7 Mar 2023, 07:37 Reply Quote 0
                          • Z Offline
                            zhang965 @glaucidium.passerinum
                            last edited by 7 Mar 2023, 07:37

                            @glaucidium-passerinum Ibiza is S9B, cannot used on s9

                            Winners Wear Winners

                            S 1 Reply Last reply 7 Mar 2023, 07:59 Reply Quote 0
                            • S Offline
                              Spree Bronze Member @zhang965
                              last edited by Spree 3 Jul 2023, 07:59 7 Mar 2023, 07:59

                              @zhang965 Yes it can. It works just fine, simply doesn’t use the “baro” based stuff.

                              I Z 2 Replies Last reply 7 Mar 2023, 08:19 Reply Quote 1
                              • I Offline
                                inkognito Platinum Member @Spree
                                last edited by 7 Mar 2023, 08:19

                                @Spree I confirm this. I’m testing this new firmware with S9 (non-baro). It works perfectly fine with S9 and I haven’t had any crash/reboot since I installed it (6 days ago)…

                                SV: fingers crossed :D
                                S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                                Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                                Despite some pretty bad luck, I still love Suunto!

                                1 Reply Last reply Reply Quote 3
                                • Z Offline
                                  zhang965 @Spree
                                  last edited by 7 Mar 2023, 08:47

                                  @Spree said in Reboot during activities:

                                  @zhang965 Yes it can. It works just fine, simply doesn’t use the “baro” based stuff.

                                  Great news good to know

                                  Winners Wear Winners

                                  1 Reply Last reply Reply Quote 0
                                  • ? Offline
                                    A Former User @Dimitrios Kanellopoulos
                                    last edited by 8 Mar 2023, 16:25

                                    @Dimitrios-Kanellopoulos Hello! This is the same for S9 (non baro). I have a friend with this model that on the weekend reported me that have random reboots in middle of an activity in the last weeks. Thank you!

                                    D 1 Reply Last reply 9 Mar 2023, 08:52 Reply Quote 0
                                    • D Offline
                                      Dimitrios Kanellopoulos Community Manager @Guest
                                      last edited by 9 Mar 2023, 08:52

                                      @flypg yes use this

                                      Community Manager / Admin @Suunto
                                      Creator of Quantified-Self.io
                                      youtube.com/c/dimitrioskanellopoulos
                                      https://instagram.com/dimitrioskanellopoulos
                                      https://www.strava.com/athletes/7586105

                                      ? 1 Reply Last reply 9 Mar 2023, 14:12 Reply Quote 1
                                      • ? Offline
                                        A Former User @Dimitrios Kanellopoulos
                                        last edited by 9 Mar 2023, 14:12

                                        @Dimitrios-Kanellopoulos Thanks a lot!

                                        1 Reply Last reply Reply Quote 0
                                        • A Offline
                                          Andi Buzer Bronze Member @Dimitrios Kanellopoulos
                                          last edited by 10 Mar 2023, 08:02

                                          @Dimitrios-Kanellopoulos Is it usable with s9p ? Experienced reboots since I started using guides excessively recently.

                                          Watches:
                                          Suunto 9
                                          Suunto 9 Peak Titanium

                                          I 1 Reply Last reply 10 Mar 2023, 09:46 Reply Quote 0
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