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Hotfix 2.23.24

Scheduled Pinned Locked Moved Suunto 9
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  • H Offline
    halajos Bronze Member
    last edited by 4 Apr 2023, 10:03

    Is this issue related? Or was that fixed already? I had it only once, long ago.

    I 1 Reply Last reply 4 Apr 2023, 11:15 Reply Quote 0
    • I Offline
      isazi Moderator @halajos
      last edited by 4 Apr 2023, 11:15

      @halajos the fix should not be related to that.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 1
      • T Offline
        Tieutieu Platinum Member @isazi
        last edited by 4 Apr 2023, 13:03

        @isazi said in Hotfix 2.23.24:

        If you had your watch crashing during activities without a clear pattern, go to Suuntolink and download the update that has been released today.

        Is there other things fixed (I think of Suunto apps that can’t be selected for example) ?

        Is this update recommended even if we don’t have the crash during exercises ?

        Best regards.

        Mathieu

        Suunto’s devices at home :
        Vertical titanium solar
        Suunto Race S
        S9pp titanium sand
        Suunto Wing
        S9B titanium Ambassador edition, A3P, X6

        I 1 Reply Last reply 4 Apr 2023, 13:17 Reply Quote 1
        • I Offline
          isazi Moderator @Tieutieu
          last edited by 4 Apr 2023, 13:17

          @Tieutieu to the best of my knowledge, this update is made to fix a specific bug. I personally would install it anyway, even if the bug didn’t affect me so far, to avoid it happening in the future.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          R T 2 Replies Last reply 4 Apr 2023, 17:21 Reply Quote 1
          • R Offline
            renandp11 @isazi
            last edited by 4 Apr 2023, 17:21

            @isazi Hi there! Sorry I’m 3 days new to Suunto. Is there a way to download latest hotfix? My Suunto link app is still trying to download v2.23.20 and my Suunto 9 Baro remains crashed with the downward arrow and second dost flashing. Tried soft reset but remains the same. Thanks for advicing!

            I E 2 Replies Last reply 5 Apr 2023, 07:50 Reply Quote 0
            • T Offline
              Tieutieu Platinum Member @isazi
              last edited by 5 Apr 2023, 07:29

              @isazi said in Hotfix 2.23.24:

              @Tieutieu to the best of my knowledge, this update is made to fix a specific bug. I personally would install it anyway, even if the bug didn’t affect me so far, to avoid it happening in the future.

              Thanks !

              Suunto’s devices at home :
              Vertical titanium solar
              Suunto Race S
              S9pp titanium sand
              Suunto Wing
              S9B titanium Ambassador edition, A3P, X6

              1 Reply Last reply Reply Quote 0
              • I Offline
                isazi Moderator @renandp11
                last edited by 5 Apr 2023, 07:50

                @renandp11 that should not happen. What operating system are you using? Which Suuntolink version?

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                1 Reply Last reply Reply Quote 0
                • A Offline
                  Andi Buzer Bronze Member @isazi
                  last edited by 5 Apr 2023, 08:07

                  @isazi is there an ETA for this fix for the s9p? Mine crashed two to three times at every workout in the last week

                  Watches:
                  Suunto 9
                  Suunto 9 Peak Titanium

                  I 1 Reply Last reply 5 Apr 2023, 11:02 Reply Quote 2
                  • I Offline
                    isazi Moderator @Andi Buzer
                    last edited by 5 Apr 2023, 11:02

                    @Andi-Buzer I have no knowledge about that, will share updates if I do.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    1 Reply Last reply Reply Quote 1
                    • E Offline
                      Egika Platinum Member @renandp11
                      last edited by 5 Apr 2023, 11:12

                      @renandp11 If Suuntolink does not find the update automatically, you can try this link to manually download the file (then drag the zip onto the watch in SuuntoLink)
                      https://devicefirmwares.blob.core.windows.net/firmwares/Ibiza-fw_2.23.24.1722-F.zip

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - TI Canary - Titanium Courtney

                      1 Reply Last reply Reply Quote 0
                      • B Offline
                        Beepi @isazi
                        last edited by 5 Apr 2023, 11:39

                        @isazi this patch didn’t solve the bug affecting the Suunto app loop:pace. I bet also other apps are involved, although I don’t use them. Just select the app and start the activity. The app will show once and then if you scroll/swipe the screens, it will freeze or disappear (black screen). Just try it out. This bug was reported months ago in the forum. Is disappointing you don’t hear.

                        N 1 Reply Last reply 5 Apr 2023, 12:14 Reply Quote 0
                        • N Offline
                          nseslija Bronze Member @Beepi
                          last edited by 5 Apr 2023, 12:14

                          @Beepi i have the same problem with the app loop speed. The workaround, while waiting for the fix from Suunto, is to remove all the apps from the watch , reset the watch and then add the apps back to the watch. The solution works for some time, and then all over again…

                          Ambit 2S
                          Ambit 3 Peak
                          Suunto 9 baro
                          Suunto Vertical Ti Solar

                          I 1 Reply Last reply 5 Apr 2023, 12:19 Reply Quote 0
                          • I Offline
                            isazi Moderator @nseslija
                            last edited by 5 Apr 2023, 12:19

                            @nseslija a reset is needed? Just removing the S+ app from the watch and then add it again does not solve the issue?
                            I was not aware that the S+ loop app does not work, I use it with my S9P often.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            N B 2 Replies Last reply 5 Apr 2023, 12:19 Reply Quote 0
                            • N Offline
                              nseslija Bronze Member @isazi
                              last edited by 5 Apr 2023, 12:19

                              @isazi I think that I tried without reset and it didn’t work…

                              Ambit 2S
                              Ambit 3 Peak
                              Suunto 9 baro
                              Suunto Vertical Ti Solar

                              1 Reply Last reply Reply Quote 1
                              • B Offline
                                Beepi @isazi
                                last edited by 5 Apr 2023, 13:39

                                @isazi I have tried it all: soft reset, hard reset, downgrading, removing-adding apps, but it’s always the same… I have the 9baro though…

                                N 1 Reply Last reply 5 Apr 2023, 14:08 Reply Quote 0
                                • N Offline
                                  nseslija Bronze Member @Beepi
                                  last edited by 5 Apr 2023, 14:08

                                  @Beepi It worked for me…

                                  Ambit 2S
                                  Ambit 3 Peak
                                  Suunto 9 baro
                                  Suunto Vertical Ti Solar

                                  B 1 Reply Last reply 6 Apr 2023, 07:35 Reply Quote 0
                                  • B Offline
                                    Beepi @nseslija
                                    last edited by 6 Apr 2023, 07:35

                                    @nseslija having to reset saggests that not the app is foulty but the integration of the app with some sport modes… I use it for example in connection with the sport mode for cross country skiing…

                                    N 1 Reply Last reply 6 Apr 2023, 13:00 Reply Quote 0
                                    • N Offline
                                      nseslija Bronze Member @Beepi
                                      last edited by 6 Apr 2023, 13:00

                                      @Beepi I use it in custom cycling sport mode. I don’t think it is sport mode related, don’t sure… I noticed that it has stopped working after the SA update once …maybe just coincidence…

                                      Ambit 2S
                                      Ambit 3 Peak
                                      Suunto 9 baro
                                      Suunto Vertical Ti Solar

                                      B 1 Reply Last reply 8 Apr 2023, 14:02 Reply Quote 0
                                      • B Offline
                                        Beepi @nseslija
                                        last edited by 8 Apr 2023, 14:02

                                        @nseslija bug was introduced with the software version 2.20.30… I had no problems before…

                                        1 Reply Last reply Reply Quote 0
                                        • L Offline
                                          lgranjon
                                          last edited by 9 Apr 2023, 08:26

                                          Hi
                                          This hotfix is just for suunto 9 and not for suunto 9 peak ? Same bugs are available in suunto 9 peak I think.
                                          Thanks

                                          I 1 Reply Last reply 9 Apr 2023, 13:02 Reply Quote 0
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