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Suunto Vertical: Bug Collection

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  • F Offline
    Freezer Bronze Member @isazi
    last edited by 22 May 2023, 19:40

    @isazi my Vertical Solar locks itself if left on the weather widget (running 2.25.48)

    S 1 Reply Last reply 22 May 2023, 19:58 Reply Quote 1
    • S Offline
      surfboomerang @Freezer
      last edited by surfboomerang 22 May 2023, 19:58

      @Freezer It looks like it is related to the position of the widgets.
      I performed the following tests (positions are relative to the watch face):

      • weather widget, 1 screen left from watch face -> doesn’t lock
      • notification widget, 1 screen right -> doesn’t lock
      • solar widget, 3 screens right -> locks watch
      • moved solar widget to 1 screen right from the watch face -> doesn’t lock
      • notification widget, now 2 screens right -> locks watch

      Suunto Vertical Titanium Solar
      OnePlus Nord 4

      1 Reply Last reply Reply Quote 5
      • W Offline
        wmichi @isazi
        last edited by 22 May 2023, 21:15

        @isazi Unfortunately not. At the time when I saw it rebooting, my 3 year old son slept on me and I didn’t dare to move to get to my phone 😉 Next time.

        1 Reply Last reply Reply Quote 1
        • B Offline
          Brad_Olwin Moderator @Egika
          last edited by 22 May 2023, 23:07

          @Egika said in Suunto Vertical: Bug Collection:

          @isazi it does not lock for me 😉

          Sorry @Egika it locks for me if I leave the solar face screen alone, I am with @isazi on this one for test firmware.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          1 Reply Last reply Reply Quote 0
          • L Offline
            lexterm77 Bronze Member
            last edited by 23 May 2023, 01:21

            In activelook app on SV, battery status screen on a watch s+ shows only dash, It does work on S5P.

            Same app on SV when navigation gets manually switched from route to breadcrumb, glasses get stuck at showing waypoint distance without changing, just stays frozen. When I turn off and on glasses, it resumes normal operation.

            I 1 Reply Last reply 23 May 2023, 06:30 Reply Quote 0
            • I Offline
              Ivan De Rasis @lexterm77
              last edited by 23 May 2023, 06:30

              Buondì community, ho riscontrato che la bussola del mio SV deve essere sempre calibrata per aver le giuste coordinate? Succede anche a Voi???

              Suunto 9 Baro
              Suunto Vertical

              I 1 Reply Last reply 23 May 2023, 08:18 Reply Quote 0
              • I Offline
                isazi Moderator @Ivan De Rasis
                last edited by 23 May 2023, 08:18

                @Ivan-De-Rasis penso che Suunto sia già a conoscenza di questo.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                I 1 Reply Last reply 23 May 2023, 10:42 Reply Quote 0
                • I Offline
                  Ivan De Rasis @isazi
                  last edited by 23 May 2023, 10:42

                  @isazi Grazie molte

                  Suunto 9 Baro
                  Suunto Vertical

                  R 1 Reply Last reply 23 May 2023, 13:23 Reply Quote 0
                  • R Offline
                    renton82 Platinum Member @Ivan De Rasis
                    last edited by 23 May 2023, 13:23

                    I’m also experiencing some random reboot during widget scrolling.

                    I L 2 Replies Last reply 23 May 2023, 13:34 Reply Quote 1
                    • I Offline
                      isazi Moderator @renton82
                      last edited by 23 May 2023, 13:34

                      @renton82 please send logs and PM me, that should not happen.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      R 1 Reply Last reply 23 May 2023, 17:09 Reply Quote 0
                      • L Offline
                        lexterm77 Bronze Member @renton82
                        last edited by 23 May 2023, 14:56

                        @renton82

                        Me too, I cannot reproduce it anymore.

                        1 Reply Last reply Reply Quote 0
                        • R Offline
                          renton82 Platinum Member @isazi
                          last edited by 23 May 2023, 17:09

                          @isazi Ok, did it!

                          R 1 Reply Last reply 24 May 2023, 10:25 Reply Quote 0
                          • R Offline
                            renton82 Platinum Member @renton82
                            last edited by 24 May 2023, 10:25

                            My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

                            T E 2 Replies Last reply 24 May 2023, 10:28 Reply Quote 0
                            • T Online
                              Tieutieu Platinum Member @renton82
                              last edited by 24 May 2023, 10:28

                              @renton82 said in Suunto Vertical: Bug Collection:

                              My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

                              Did you tried soft reset and eventually hard reset ?

                              Suunto’s devices at home :
                              Vertical titanium solar
                              Suunto Race S
                              S9pp titanium sand
                              Suunto Wing
                              S9B titanium Ambassador edition, A3P, X6

                              1 Reply Last reply Reply Quote 1
                              • E Offline
                                EzioAuditore Gold Members @renton82
                                last edited by EzioAuditore 24 May 2023, 10:29

                                @renton82 I think this is support email: support-en@suunto.com and based on the region you can use for example support-de@suunto.com (as long as it exists). Did you try holding the up button for 20 sec?

                                Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                Suunto Wing

                                R 1 Reply Last reply 24 May 2023, 10:30 Reply Quote 0
                                • R Offline
                                  renton82 Platinum Member @EzioAuditore
                                  last edited by 24 May 2023, 10:30

                                  @Hristijan-Petreski Yes, doesn’t work at all, tried to connect to charging cable…dead.

                                  E 1 Reply Last reply 24 May 2023, 10:32 Reply Quote 0
                                  • E Offline
                                    EzioAuditore Gold Members @renton82
                                    last edited by 24 May 2023, 10:32

                                    @renton82 If purchased directly from suunto the mails I gave you are valid otherwise you can claim DOA in 14 (or 30) days (within EU) and get it replaced both by suunto directly or by your retailer.

                                    Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                    Suunto Wing

                                    R 1 Reply Last reply 24 May 2023, 10:34 Reply Quote 0
                                    • R Offline
                                      renton82 Platinum Member @EzioAuditore
                                      last edited by renton82 24 May 2023, 10:34

                                      @Hristijan-Petreski i imagine that it’s support-it@suunto.com for italy, once there was a chat…

                                      I 1 Reply Last reply 24 May 2023, 11:12 Reply Quote 1
                                      • I Offline
                                        isazi Moderator @renton82
                                        last edited by 24 May 2023, 11:12

                                        @renton82 the chat is in the app. You can contact support from there.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        R 1 Reply Last reply 24 May 2023, 12:47 Reply Quote 0
                                        • H Offline
                                          helgonet12
                                          last edited by 24 May 2023, 12:15

                                          Hi. No bug, more of an request/ whish . Please move it if you find it in the wrong category. Is there a reason why the widget info are limited to a specific area and the different watch faces? I mean for me it would be great if I can decide myself what widget info I want where. For an example if I use the latest SVti watch face with solar bars I would like to see date and weather at the same time. Now I can’t do that since the widget area displays different info. Also if I choose a watch face with the sunrise/sunset ring. Why can’t I choose the solar intensity and weather. It would make the watch face more useful and I do not need to “wake” up the watch face to get info every time.

                                          I 1 Reply Last reply 24 May 2023, 12:16 Reply Quote 1
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