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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • F Online
      Freezer Bronze Member @isazi
      last edited by

      @isazi my Vertical Solar locks itself if left on the weather widget (running 2.25.48)

      surfboomerangS 1 Reply Last reply Reply Quote 1
      • surfboomerangS Online
        surfboomerang @Freezer
        last edited by surfboomerang

        @Freezer It looks like it is related to the position of the widgets.
        I performed the following tests (positions are relative to the watch face):

        • weather widget, 1 screen left from watch face -> doesn’t lock
        • notification widget, 1 screen right -> doesn’t lock
        • solar widget, 3 screens right -> locks watch
        • moved solar widget to 1 screen right from the watch face -> doesn’t lock
        • notification widget, now 2 screens right -> locks watch

        Suunto Vertical Titanium Solar
        OnePlus Nord 4

        1 Reply Last reply Reply Quote 5
        • wmichiW Offline
          wmichi @isazi
          last edited by

          @isazi Unfortunately not. At the time when I saw it rebooting, my 3 year old son slept on me and I didn’t dare to move to get to my phone 😉 Next time.

          1 Reply Last reply Reply Quote 1
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @Egika
            last edited by

            @Egika said in Suunto Vertical: Bug Collection:

            @isazi it does not lock for me 😉

            Sorry @Egika it locks for me if I leave the solar face screen alone, I am with @isazi on this one for test firmware.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            1 Reply Last reply Reply Quote 0
            • lexterm77L Offline
              lexterm77 Bronze Member
              last edited by

              In activelook app on SV, battery status screen on a watch s+ shows only dash, It does work on S5P.

              Same app on SV when navigation gets manually switched from route to breadcrumb, glasses get stuck at showing waypoint distance without changing, just stays frozen. When I turn off and on glasses, it resumes normal operation.

              Ivan De RasisI 1 Reply Last reply Reply Quote 0
              • Ivan De RasisI Offline
                Ivan De Rasis @lexterm77
                last edited by

                Buondì community, ho riscontrato che la bussola del mio SV deve essere sempre calibrata per aver le giuste coordinate? Succede anche a Voi???

                Suunto 9 Baro
                Suunto Vertical

                isaziI 1 Reply Last reply Reply Quote 0
                • isaziI Offline
                  isazi Moderator @Ivan De Rasis
                  last edited by

                  @Ivan-De-Rasis penso che Suunto sia già a conoscenza di questo.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  Ivan De RasisI 1 Reply Last reply Reply Quote 0
                  • Ivan De RasisI Offline
                    Ivan De Rasis @isazi
                    last edited by

                    @isazi Grazie molte

                    Suunto 9 Baro
                    Suunto Vertical

                    renton82R 1 Reply Last reply Reply Quote 0
                    • renton82R Offline
                      renton82 Platinum Member @Ivan De Rasis
                      last edited by

                      I’m also experiencing some random reboot during widget scrolling.

                      isaziI lexterm77L 2 Replies Last reply Reply Quote 1
                      • isaziI Offline
                        isazi Moderator @renton82
                        last edited by

                        @renton82 please send logs and PM me, that should not happen.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        renton82R 1 Reply Last reply Reply Quote 0
                        • lexterm77L Offline
                          lexterm77 Bronze Member @renton82
                          last edited by

                          @renton82

                          Me too, I cannot reproduce it anymore.

                          1 Reply Last reply Reply Quote 0
                          • renton82R Offline
                            renton82 Platinum Member @isazi
                            last edited by

                            @isazi Ok, did it!

                            renton82R 1 Reply Last reply Reply Quote 0
                            • renton82R Offline
                              renton82 Platinum Member @renton82
                              last edited by

                              My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

                              TieutieuT EzioAuditoreE 2 Replies Last reply Reply Quote 0
                              • TieutieuT Offline
                                Tieutieu Platinum Member @renton82
                                last edited by

                                @renton82 said in Suunto Vertical: Bug Collection:

                                My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

                                Did you tried soft reset and eventually hard reset ?

                                Suunto’s devices at home :
                                Vertical titanium solar
                                Suunto Race S
                                S9pp titanium sand
                                Suunto Wing
                                S9B titanium Ambassador edition, A3P, X6

                                1 Reply Last reply Reply Quote 1
                                • EzioAuditoreE Online
                                  EzioAuditore Gold Members @renton82
                                  last edited by EzioAuditore

                                  @renton82 I think this is support email: support-en@suunto.com and based on the region you can use for example support-de@suunto.com (as long as it exists). Did you try holding the up button for 20 sec?

                                  Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                  Suunto Wing

                                  renton82R 1 Reply Last reply Reply Quote 0
                                  • renton82R Offline
                                    renton82 Platinum Member @EzioAuditore
                                    last edited by

                                    @Hristijan-Petreski Yes, doesn’t work at all, tried to connect to charging cable…dead.

                                    EzioAuditoreE 1 Reply Last reply Reply Quote 0
                                    • EzioAuditoreE Online
                                      EzioAuditore Gold Members @renton82
                                      last edited by

                                      @renton82 If purchased directly from suunto the mails I gave you are valid otherwise you can claim DOA in 14 (or 30) days (within EU) and get it replaced both by suunto directly or by your retailer.

                                      Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                      Suunto Wing

                                      renton82R 1 Reply Last reply Reply Quote 0
                                      • renton82R Offline
                                        renton82 Platinum Member @EzioAuditore
                                        last edited by renton82

                                        @Hristijan-Petreski i imagine that it’s support-it@suunto.com for italy, once there was a chat…

                                        isaziI 1 Reply Last reply Reply Quote 1
                                        • isaziI Offline
                                          isazi Moderator @renton82
                                          last edited by

                                          @renton82 the chat is in the app. You can contact support from there.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          renton82R 1 Reply Last reply Reply Quote 0
                                          • helgonet12H Offline
                                            helgonet12
                                            last edited by

                                            Hi. No bug, more of an request/ whish . Please move it if you find it in the wrong category. Is there a reason why the widget info are limited to a specific area and the different watch faces? I mean for me it would be great if I can decide myself what widget info I want where. For an example if I use the latest SVti watch face with solar bars I would like to see date and weather at the same time. Now I can’t do that since the widget area displays different info. Also if I choose a watch face with the sunrise/sunset ring. Why can’t I choose the solar intensity and weather. It would make the watch face more useful and I do not need to “wake” up the watch face to get info every time.

                                            isaziI 1 Reply Last reply Reply Quote 1
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