Suunto Vertical: Bug Collection

zhang965 · 16 Aug 2023, 09:28

@Frank-Stefan said in Suunto Vertical: Bug Collection:

seanvk Maybe a restart of the watch may help. I have given up on this watch and have sent it back. Purchased a garmin instead. I will follow this forum from time to time and hope the bugs will be fixed. For me… i have purchased a full product that should run fine from the beginning. But the SV does not. Really bad.

My sv’s touch screen doesn’t work today.

Lol my next watch will be a garmin

isazi · 16 Aug 2023, 09:28

@seanvk there are a couple of notifications that may still get stuck, for me it is the default Android phone app for example. A final fix to this old issue is coming with the next firmware release, and it works great.

altcmd · 16 Aug 2023, 16:45

@isazi Seeing is believing.

zhang965 · 16 Aug 2023, 17:17

@altcmd said in Suunto Vertical: Bug Collection:

isazi Seeing is believing.

What do you mean? There is a lie in believe

6294946 · 16 Aug 2023, 18:26

Not sure if this is a bug but since its not explained in suunto manual:

Sometimes I can activate backlight by tapping the screen and sometimes not. Other times I need to press the middle button to be able to use touch screen gestures and swipes. What is the expected behaviour? Can I change this in some menu?

A Former User · 16 Aug 2023, 20:24

@6294946 That’s the automatic screen lock. You can’t change it.

“When you are not recording an exercise, the screen locks and dims after one minute of inactivity. To activate the screen, press any button.”

https://www.suunto.com/en-ie/Support/Product-support/suunto_vertical/suunto_vertical/settings/button-and-screen-lock/

plisken · 23 Aug 2023, 10:24

Found out that despite the manual suggesting that Low Power Mode would be activated automatically at 10% battery, this did not happen. I have also read that it activates at 1% but can also confirm that this is also not the case. Watch drained completely today, no Power Saving Mode activation, no warning, just dead.

2.25.66

Łukasz Szmigiel · S9PP 2.40.38

@plisken keep in mind that:

Two S+ apps will drain battery more than one, and you won’t see it in pre-workout estimation.
Navigation screen switches the watch to the best GPS mode available.
I have no means of testing it in SV as I don’t own one, but using ETA/ETE fields may also switch the watch to the best battery mode (this needs confirmation).

And there may also be some more quirks.

plisken · 23 Aug 2023, 11:52

@Łukasz-Szmigiel The power drain is not an issue for me, it is the fact that it does not automatically enter power saving mode as per the manual, which is not ideal.

mikekoski490 · 4 Oct 2023, 03:30

For some reason Vertical just stopped providing HR readings today at 6am for pretty much the whole day based on the SA graph. Confirmed that 24/7 hr recording is on. Toggled it off/on and still no reading. Powered off and on and now getting HR again.

GiPFELKiND · 4 Oct 2023, 03:51

@mikekoski490 so do you know the Problem?!

mikekoski490 · 4 Oct 2023, 04:22

@GiPFELKiND No. In 4 months it’s never happened. Fixed with a reset.

Mitch9 · 4 Oct 2023, 04:42

@mikekoski490 said in Suunto Vertical: Bug Collection:

@GiPFELKiND No. In 4 months it’s never happened. Fixed with a reset.

I had the same problem some days ago. Soft reset fixed the hr reading.

jjpaz · 4 Oct 2023, 05:44

@mikekoski490 I had the same problem several weeks ago. Also the “no map” issue was there at the same time, black map screen. After a soft reset all started to work again.
Perhaps both issues were related, some memory buffer getting empty or something like that.

v.sacre · 5 Oct 2023, 10:44

Got a bug for the first time today during my lunch run.
Activity has been shutdown after about 1 km. The watch got back on the main screen. I had to restart another activity.
Activity before the bug has been well recorded.
Laps each km were activated and S+ fused zone as well.
I suspect I got the crash because of the first lap (but it is strange as it is the first time I have this). But it is the first time I used laps and fused zone at the same time.

jjpaz · 5 Oct 2023, 11:00

@v-sacre That’s the already known “random reboot” while in activity, I think there are topics about it in the forum.
You can try to send logs to Suunto to help developers find the solution to the issue.

danklod · 9 Oct 2023, 07:24

Hello,

I noticed that sometime the touch screen blocked. When the screen block the watch works and I can navigate in the menu. I found two ways to fix it - restart and start and discard the activity.

EzioAuditore · 9 Oct 2023, 07:35

@v-sacre I am on my second unit (the first one was crashing on every 2nd to 3d run) but the replacement I got is even worse. I got the replacement, couldn’t use it since I was away for a month then come home turn it on put it in my backpack and went biking to work to set it up during lunch break. I just got it out of the bag and touched it, it crashed and restarted. Brand new watch just turned on!!
Reset it turned it off and back to the drawer. Since I am terribly dissapointed with the SV I started testing another watch (and loved it). So after 2 weeks turned on the SV, synced and put the 2 wathces to check the GPS accuracy and pace between them. While similar in distance the maps on the SV were shoing me off by almost 100m?! Than on the 3rd km it crashed again!
I mean if it was one unit, ok sh*t happens it is tech so it might be expected. But the new unit also! And nothing to fix the crashes, no hotfix no nothing!

Tieutieu · 9 Oct 2023, 07:38

@EzioAuditore said in Suunto Vertical: Bug Collection:

@v-sacre I am on my second unit (the first one was crashing on every 2nd to 3d run) but the replacement I got is even worse. I got the replacement, couldn’t use it since I was away for a month then come home turn it on put it in my backpack and went biking to work to set it up during lunch break. I just got it out of the bag and touched it, it crashed and restarted. Brand new watch just turned on!!
Reset it turned it off and back to the drawer. Since I am terribly dissapointed with the SV I started testing another watch (and loved it). So after 2 weeks turned on the SV, synced and put the 2 wathces to check the GPS accuracy and pace between them. While similar in distance the maps on the SV were shoing me off by almost 100m?! Than on the 3rd km it crashed again!
I mean if it was one unit, ok sh*t happens it is tech so it might be expected. But the new unit also! And nothing to fix the crashes, no hotfix no nothing!

Sorry to hear that…It’s pretty unlucky…are you using guides or particular settings ??
Accuracy of the SV it outstanding, no reason to be off by 100m…

EzioAuditore · 9 Oct 2023, 07:41

@Tieutieu I know my first unit was super accurate. Ok it may happen to drift a bit on weird GPS days but this time it was really something off. I waited 2-3 mins after gps lock aquired and started running first in the open and then entering the woods (here is were it started acting weirdly). Yes I use TrainingPeaks Guides and Stryd food pod since I train with power. But as I said the watch restarted even out of activity!