No-Map-Problem

Björn Twittmann

@Enrique-0 Thank you so much for helping me. Now it works.
All the best to you and many thanks,
Björn

Tieutieu

Since I received my vertical, maps where at beginning working pretty well.
Since then, I have had more and more maps areas that where not displayed.
Around my place there where first just ok, few days ago certain areas and scales where not visible anymore, and tonight nothing was displayed.
I m not very worried (Also because I don’t need maps those days), but I’d like it to work again properly. I’ve tried soft reset but no results.
I’ve tried to stop watch like proposed by @Enrique-0 and it’s seems ok now.
What leads me to that point : is it like a sort of « cache memory saturation » that could happen when too much maps have used ?(don’t know how to say that properly)

Enrique 0

@Tieutieu for information, map problem happened again for me today during a bike training I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts
All for my point of view this sounds like a bug…
I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

zhang965

@Enrique-0 said in No-Map-Problem:

Tieutieu for information, map problem happened again for me today during a bike training I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts
All for my point of view this sounds like a bug…
I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

The map feature is NOT ok.

Tieutieu

@zhang965 said in No-Map-Problem:

@Enrique-0 said in No-Map-Problem:

Tieutieu for information, map problem happened again for me today during a bike training I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts
All for my point of view this sounds like a bug…
I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

The map feature is NOT ok.

Since I stopped/restarted the watch once, I didn’t had any issue with maps, works fine.
for sure this issue as to be fixed asap.

Jan Krejčí

Tips for everybody: What I do now is I restart watch every time after I’ve synced new routes into the watch. Since doing this, I’ve got no problems at all with bad rendering (black screen with white grid). Also, after the restart I have to calibrate the compass/maps. Better to do it immediately, otherwise you need to dismount from bike handlebar and do it anyways.

taziden

@Jan-Krejčí new routes or new maps?

Tieutieu

@Jan-Krejčí said in No-Map-Problem:

Tips for everybody: What I do now is I restart watch every time after I’ve synced new routes into the watch. Since doing this, I’ve got no problems at all with bad rendering (black screen with white grid). Also, after the restart I have to calibrate the compass/maps. Better to do it immediately, otherwise you need to dismount from bike handlebar and do it anyways.

Ohhh that’s a nice catch about comportment that could lead to the no map pb. I just added a new route into the watch (I had no problems with maps for a while)…I just checked after your message and I have a few black squares back ! Will stop and start it (had done it once and it solved). Thanks !
[Edit] => stop/restart. show map, calibrate compass => black squars gone away. took 1min, but hope it will solved with the hot fix to come.

Jan Krejčí

@taziden Routes. It is strange but first route on a new map was no problem. Second time though - new route on the same map - I got the rendering problem

mikekoski490

I’m starting to get this issue after hotfix. About 25% of my workouts get the grid with no map. Anyone else?

sartoric

@mikekoski490
did you reload the map ?

mikekoski490

@sartoric Yes. I did a complete reset and reloaded 2 maps. Took 4.5 hours. The maps show up sometimes / sometimes not.

Sascha Domres

@Racoon6 made a trip to cologne today. My watch didn’t show a map although I downloaded the whole of Germany… Soft reset didn’t work… the map works 150 km away in my home town of Hesse… The vertical is really unreliable

sartoric

@Sascha-Domres
did you get a GPS fix ?

Sascha Domres

@sartoric yes, there were no problems with the recording… I restarted the clock twice… unfortunately no map to be seen…

Pablo Bretón García

me the same after the last hotfix. I did a softreset and redownloaded the maps but I can not see the maps

mikekoski490

Still no maps for me. Went on a bikepacking trip and did not get any maps for the days away, and just went on a 2 hour local ride from my house and did not get maps again - just the black screen with the grid.

freeheeler

@mikekoski490
did you try a soft reset?
if so and it didn’t help, please send logs and pm account name and time logs sent

mikekoski490

@freeheeler Ya. 2 soft resets. One big reset and re downloading of all my maps. They work for a bit, or not. I’ll wait for some kind of firmware update.

freeheeler

@mikekoski490
sorry to hear that it didn’t help. in order to improve it, the developers need:

Issue description
Location coordinates
Device Logs sent (incl date and time)
SA email used for maps
What adjacent maps are installed

please pm me once you observe this issue again.