No-Map-Problem
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@Jan-Krejčí said in No-Map-Problem:
Tips for everybody: What I do now is I restart watch every time after I’ve synced new routes into the watch. Since doing this, I’ve got no problems at all with bad rendering (black screen with white grid). Also, after the restart I have to calibrate the compass/maps. Better to do it immediately, otherwise you need to dismount from bike handlebar and do it anyways.
Ohhh that’s a nice catch about comportment that could lead to the no map pb. I just added a new route into the watch (I had no problems with maps for a while)…I just checked after your message and I have a few black squares back ! Will stop and start it (had done it once and it solved). Thanks !
[Edit] => stop/restart. show map, calibrate compass => black squars gone away. took 1min, but hope it will solved with the hot fix to come. -
@taziden Routes. It is strange but first route on a new map was no problem. Second time though - new route on the same map - I got the rendering problem
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I’m starting to get this issue after hotfix. About 25% of my workouts get the grid with no map. Anyone else?
Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti
Current: Suunto Race Ti
Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2
Suunto App running on Google Pixel 8/Android 14
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@mikekoski490
did you reload the map ? -
@sartoric Yes. I did a complete reset and reloaded 2 maps. Took 4.5 hours. The maps show up sometimes / sometimes not.
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@Racoon6 made a trip to cologne today. My watch didn’t show a map although I downloaded the whole of Germany… Soft reset didn’t work… the map works 150 km away in my home town of Hesse… The vertical is really unreliable
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@Sascha-Domres
did you get a GPS fix ? -
@sartoric yes, there were no problems with the recording… I restarted the clock twice… unfortunately no map to be seen…
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me the same after the last hotfix. I did a softreset and redownloaded the maps but I can not see the maps
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Still no maps for me. Went on a bikepacking trip and did not get any maps for the days away, and just went on a 2 hour local ride from my house and did not get maps again - just the black screen with the grid.
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@mikekoski490
did you try a soft reset?
if so and it didn’t help, please send logs and pm account name and time logs sent -
@freeheeler Ya. 2 soft resets. One big reset and re downloading of all my maps. They work for a bit, or not. I’ll wait for some kind of firmware update.
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@mikekoski490
sorry to hear that it didn’t help. in order to improve it, the developers need:- Issue description
- Location coordinates
- Device Logs sent (incl date and time)
- SA email used for maps
- What adjacent maps are installed
please pm me once you observe this issue again.
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@mikekoski490 Same here. Unfortunately the soft reset hack stopped working for me as well. Even though I restart my watch after every route update, I get black tiles again
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Downloaded 2 maps (not adjacent), updated firmware. Soft reset, maps worked for a few runs, then failed for two bike rides. Nothing but black tiles, various zoom levels. Logs sent. Who should I message further details to?
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@colinmacdon said in No-Map-Problem:
Downloaded 2 maps (not adjacent), updated firmware. Soft reset, maps worked for a few runs, then failed for two bike rides. Nothing but black tiles, various zoom levels. Logs sent. Who should I message further details to?
How could it be, our great tester said no issue happened on his watch, you are must lieing
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@zhang965 I did not say no issues happened. I did say on the current firmware that I have not had crashes or map issues. That’s all. Hope I clarified what I stated for you.
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Deleted map for my region, re-downloaded, reset, still black tiles. As some have touched on, are there “early” units out there suffering from hardware issues? Also, I have had to calibrate the compass every single day–I thought this was fixed with latest firmware?
What is the next course of action, return to place of sale, initiate a warranty claim? The store I purchased from only has a 30 day window of returns.
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@colinmacdon said in No-Map-Problem:
What is the next course of action, return to place of sale, initiate a warranty claim? The store I purchased from only has a 30 day window of returns.
Contact Suunto support or return it to the seller.
It’s basically a personal choice -
I also had black map problem just 25km away from my home. It was still same region. When I got back it was still black. Reset did help me and after that it worked almost 500km away with no problem. Haven’t happened since.
Compass seems to be very sensitive to magnets. I just tried with my phonecase. One close swipe over watch causes need for calibration. I wouldn’t worry about it so much.
