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Sensors full of Bubbles, Plastic peels off.

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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  • P Offline
    pavel.samokha @el_senderos
    last edited by pavel.samokha 23 Feb 2024, 13:45

    @el_senderos your watch needs to be sent to service for backcase replacement

    Opinions expressed are solely my own and do not express the views or opinions of my employer

    E 1 Reply Last reply 23 Feb 2024, 15:12 Reply Quote 0
    • E Offline
      el_senderos @pavel.samokha
      last edited by 23 Feb 2024, 15:12

      @pavel-samokha Thank you for your response. Funny how the customer support just told me that this is of no concern and I should just peel the plastic cover of. Like it wasn’t a known issue. It just sucks to not have the watch for some time as I’m currently preparing for an ultra Marathon and depend on the watch and the delays seem to be pretty bad from what i read on this forum.

      1 Reply Last reply Reply Quote 1
      • G Offline
        GiPFELKiND Silver Members @el_senderos
        last edited by 23 Feb 2024, 16:12

        @el_senderos sounds like a incompetend Service 😬 If you peel of the coating like the suunto service say to you your guarante is away … 🙈🙄 How could they Tell you this… Sent it to repair!!!

        If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

        E 1 Reply Last reply 23 Feb 2024, 16:54 Reply Quote 2
        • E Offline
          el_senderos @GiPFELKiND
          last edited by 23 Feb 2024, 16:54

          @GiPFELKiND Yes, probably have to do so. tried another time with someone else and they comically told me to go to a watch mechanic to fix the problem. I mean a WATCH MECHANIC - working on a tech device - cmon. I wonder where and how their customer support is trained.

          1 Reply Last reply Reply Quote 0
          • E Offline
            Efejota Bronze Member
            last edited by 23 Feb 2024, 17:23

            In my case, I contacted them today and instructed me to place a Service Order. They told me “it happens rarely”. I already placed the order.Captura de pantalla 2024-02-23 a las 14.40.21.png

            E 1 Reply Last reply 23 Feb 2024, 18:26 Reply Quote 0
            • E Offline
              el_senderos @Efejota
              last edited by 23 Feb 2024, 18:26

              @Efejota I just hope that it will be fixed forever. It clearly can’t be a problem due to sweat or chemicals as my unit had bubbles straight out the box but i just thought that it was normal unit the coating actually started peeling off.

              1 Reply Last reply Reply Quote 0
              • A Offline
                AntoniusGaius
                last edited by 1 Mar 2024, 12:46

                OK folks, I’m back again with my bubbles issue. Today my patience is over. I sent my SPP9 to seller back again. I want my money back, because the service is probably not able to permanently solve this issue. This is second time I have exact the same issue.
                I bought my watch for training purposes, not for having them in service center for months. I’m really frustrated. And when I saw the communication with service center above, I already lost my remaining loyalty to my beloved SUUNTO.
                Is there any chance that Race hasn’t this sensor problem?
                After update I was really happy with the watch, even the readings from the sensor were good enough. But coating is peeling again off as hell and nobody from SUUNTO cares. I have never seen any official information, that they have faulty batch of sensors. Even worse – they use this faulty sensors as spare parts for warranty repairs. Shame.

                IMG_3965_1.jpg

                SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                ? J 2 Replies Last reply 1 Mar 2024, 13:13 Reply Quote 3
                • ? Offline
                  A Former User @AntoniusGaius
                  last edited by 1 Mar 2024, 13:13

                  @AntoniusGaius said in Sensors full of Bubbles, Plastic peels off.:

                  I bought my watch for training purposes, not for having them in service center for months

                  I see, hope service gets better

                  A 1 Reply Last reply 1 Mar 2024, 13:18 Reply Quote 0
                  • A Offline
                    AntoniusGaius @Guest
                    last edited by 1 Mar 2024, 13:18

                    @robis Last time it was exactly 30 days…

                    SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                    ? B 2 Replies Last reply 1 Mar 2024, 13:32 Reply Quote 1
                    • ? Offline
                      A Former User @AntoniusGaius
                      last edited by 1 Mar 2024, 13:32

                      @AntoniusGaius I know they have had difficulty finding replacement parts, and this unfortunately has lengthened the service time

                      1 Reply Last reply Reply Quote 0
                      • J Offline
                        Jacobus @AntoniusGaius
                        last edited by 1 Mar 2024, 14:35

                        @AntoniusGaius It’s bizarre that this happens to you twice!
                        The pins used for charging also look strange, these are normally chrome plated but in the photo they look like they are made of copper and the chrome has come off.

                        A 1 Reply Last reply 4 Mar 2024, 11:21 Reply Quote 0
                        • B Offline
                          Brad_Olwin Moderator @AntoniusGaius
                          last edited by 2 Mar 2024, 04:21

                          @AntoniusGaius I just sent my S9PP in for bubbles on the HR sensor from the US. Was 1,5 weeks to return. I was very pleased.

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          M A 2 Replies Last reply 3 Mar 2024, 16:33 Reply Quote 2
                          • M Offline
                            matthinsh Bronze Member @Brad_Olwin
                            last edited by 3 Mar 2024, 16:33

                            @Brad_Olwin Very pleased that you had to send your watch in for servicing due to a hardware defect? How very odd!

                            ? B 2 Replies Last reply 3 Mar 2024, 18:36 Reply Quote -1
                            • ? Offline
                              A Former User @matthinsh
                              last edited by 3 Mar 2024, 18:36

                              @matthinsh said in Sensors full of Bubbles, Plastic peels off.:

                              @Brad_Olwin Very pleased

                              Was 1,5 weeks to return
                              
                              1 Reply Last reply Reply Quote 3
                              • B Offline
                                Brad_Olwin Moderator @matthinsh
                                last edited by Brad_Olwin 3 Mar 2024, 22:25 3 Mar 2024, 22:24

                                @matthinsh Why do you find that odd? I purchased this watch for myself. Clearly there was an issue with the coating on the HR module. I had it serviced and the Suunto Service does not know that I test for Suunto, it was handled by the standard methods. I filled out a warranty return with proof of purchase and photos of the issue. Sent the watch off, checked the progress and it was returned 1.5 weeks later.

                                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                E M 2 Replies Last reply 4 Mar 2024, 07:59 Reply Quote 1
                                • E Offline
                                  Elipsus Silver Members @Brad_Olwin
                                  last edited by 4 Mar 2024, 07:59

                                  @Brad_Olwin damn dude, you are luckkkkkkyyy

                                  1 Reply Last reply Reply Quote 0
                                  • A Offline
                                    AntoniusGaius @Jacobus
                                    last edited by AntoniusGaius 3 Apr 2024, 11:34 4 Mar 2024, 11:21

                                    @Jacobus It only looks weird on the picture. Pins are just fine - as new…

                                    SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                                    1 Reply Last reply Reply Quote 0
                                    • A Offline
                                      AntoniusGaius @Brad_Olwin
                                      last edited by 4 Mar 2024, 11:32

                                      @Brad_Olwin Nice, but I’m not so optimistic. Central European service center is in Prague. Last time it was exactly 30 days. If they would extend this this period, they would have to return the payment in full. I think this time it will be the same. If this issue comes for the third time I’m entitled to demand money return no matter what. Will see, if there is back cases without coating problem for service available.
                                      I still don’t understand why they clear coat it… No one else does that I think, weird…
                                      I haven’t seen here anyone who has this problem on Race, so there is still hope.
                                      Meanwhile, I will use my old Ambit P3. Still good, but I’m already used for much lighter unit 🙂

                                      SUUNTO M2 - retired, SUUNTO M5 with bike pod - retired, SUUNTO Ambit3 Peak Sapphire customized, SUUNTO Spartan Trainer - retired, SUUNTO 5 Peak, SUUNTO 9 Peak Pro Titanium, SUUNTO Race S

                                      B 1 Reply Last reply 4 Mar 2024, 13:56 Reply Quote 1
                                      • B Offline
                                        Brad_Olwin Moderator @AntoniusGaius
                                        last edited by 4 Mar 2024, 13:56

                                        @AntoniusGaius said in Sensors full of Bubbles, Plastic peels off.:

                                        @Brad_Olwin Nice, but I’m not so optimistic. Central European service center is in Prague. Last time it was exactly 30 days. If they would extend this this period, they would have to return the payment in full. I think this time it will be the same. If this issue comes for the third time I’m entitled to demand money return no matter what. Will see, if there is back cases without coating problem for service available.
                                        I still don’t understand why they clear coat it… No one else does that I think, weird…
                                        I haven’t seen here anyone who has this problem on Race, so there is still hope.
                                        Meanwhile, I will use my old Ambit P3. Still good, but I’m already used for much lighter unit 🙂

                                        I do not know the reason for the coating either, maybe waterproofing? I do know there was a problem with this predominately on the 9PP, which AFAIK has been corrected. It is unfortunate you go through a service center, mine was direct to Finland from the US. Seems unacceptable to me as I am not sure the issue is with the actual repair time.

                                        I have had a test Race for a long time with no issues on the HR module coating, using some time prior to release.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        1 Reply Last reply Reply Quote 0
                                        • E Offline
                                          Efejota Bronze Member
                                          last edited by 4 Mar 2024, 16:03

                                          My 2cts. My service is in Slovenia. The watch was sent from Spain and they received it in less than 24 hrs. I will post here when do they send it back. When I asked if this would take long, they simply said “It takes time”, I asked for some estimation, and replied the same. Let’s see.

                                          The good part is that I am not able to do any exercise for a couple of months, at least, due to a knee surgery. Therefore, no pressure here 😉

                                          J

                                          E ? 2 Replies Last reply 4 Mar 2024, 16:22 Reply Quote 2
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