Suunto Race screen stays black - soft reset required
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@Dimitrios-Kanellopoulos said in Suunto Race screen stays black - soft reset required:
@Olaf-Gottschalk please I asked for logs when this happens. Send logs to Suunto via the app - profike - settings - send logs to Suunto. Then pass me on the chat your email for the Suunto app.
Hi Dimitrios,
Being in contact with Suunto support via ticket as well, as I said - now they tell me to send in the Race without ever having asked for logs.
I find this extremely unnecessary as this clearly is a software issue and not a hardware one.
Plus, they simply say: send it in.
But I need a sports watch every day. So I must - if I want to send this in - buy a brand new one only to return this afterwards… Doesn’t seem to be ecological friendly…
Isn’t there a better solution to help customers have a “zero downtime” service?But as I said: I truly doubt this being HW related…
Cheers!
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@Olaf-Gottschalk same bug on me
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@Olaf-Gottschalk I have the same problem in version 2.30.38. Is there a solution?
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@Olaf-Gottschalk I have the same problem. I gave my watch back to Suunto Cyprus and they said they sent it to Finland. I haven’t had a watch for about a month. I don’t know how much longer to wait. How did you solve this problem?
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@the_ultraman said in Suunto Race screen stays black - soft reset required:
@Olaf-Gottschalk I have the same problem. I gave my watch back to Suunto Cyprus and they said they sent it to Finland. I haven’t had a watch for about a month. I don’t know how much longer to wait. How did you solve this problem?
One month!
Some things work very badly at suunto -
@Luis-Andés-Olmedo I don’t think it’s too bad because it doesn’t work at all.
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@the_ultraman said in Suunto Race screen stays black - soft reset required:
@Luis-Andés-Olmedo I don’t think it’s too bad because it doesn’t work at all.
My Race is at Suunto since 8 days ago. Today I contacted Support to ask and they told me it is expected to have the watch “repaired” in 3 weeks… they are having issues with suppliers…
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@Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.
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@the_ultraman said in Suunto Race screen stays black - soft reset required:
@Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.
I agree
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@Luis-Andés-Olmedo said in Suunto Race screen stays black - soft reset required:
@the_ultraman said in Suunto Race screen stays black - soft reset required:
@Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.
I agree
No, the Suunto service is better out side of the forum.
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Hi guys.
Does anyone sent Suunto Race to service in the recent past? Is there still service delay and I will have to wait one month or two? Or something changed for good?
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@iwanczak It likely depends on the watch and where you live. I am in US and sent in S9PP for repair, it was returned in less than 2 weeks.
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@Brad_Olwin I meant Europe service in Finland. Other users wrote they waited one month or two to get watch back. Did it change or there is still problem with this Suunto service?
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@iwanczak I don’t know for other countries, only have my own experience.
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Hi.
Il have the same probleme so I send it too suunto for repair it.
Thats too bad we havent a hard reset or somethinc like that to repair a software issues. -
@kbilel I send the watch last week from Fr, they replaced my device with a replacement unit and send it, i have it today,
A realy nice service, thanks suunto
