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    Suunto Race screen stays black - soft reset required

    Scheduled Pinned Locked Moved Suunto Race
    bugdisplayrace
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    • L Offline
      Luis Andés Olmedo Bronze Member @the_ultraman
      last edited by

      @the_ultraman said in Suunto Race screen stays black - soft reset required:

      @Luis-Andés-Olmedo I don’t think it’s too bad because it doesn’t work at all.

      My Race is at Suunto since 8 days ago. Today I contacted Support to ask and they told me it is expected to have the watch “repaired” in 3 weeks… they are having issues with suppliers…

      the_ultramanT 1 Reply Last reply Reply Quote 0
      • the_ultramanT Offline
        the_ultraman @Luis Andés Olmedo
        last edited by

        @Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.

        L 1 Reply Last reply Reply Quote 0
        • L Offline
          Luis Andés Olmedo Bronze Member @the_ultraman
          last edited by

          @the_ultraman said in Suunto Race screen stays black - soft reset required:

          @Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.

          I agree

          zhang965Z 1 Reply Last reply Reply Quote 0
          • zhang965Z Offline
            zhang965 @Luis Andés Olmedo
            last edited by

            @Luis-Andés-Olmedo said in Suunto Race screen stays black - soft reset required:

            @the_ultraman said in Suunto Race screen stays black - soft reset required:

            @Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.

            I agree

            No, the Suunto service is better out side of the forum.

            Screenshot_20240119-181203~2.png

            Winners Wear Winners

            sartoricS 1 Reply Last reply Reply Quote -1
            • sartoricS Offline
              sartoric Moderator @zhang965
              last edited by

              @zhang965
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              I 1 Reply Last reply Reply Quote 0
              • I Offline
                iwanczak @sartoric
                last edited by

                Hi guys.

                Does anyone sent Suunto Race to service in the recent past? Is there still service delay and I will have to wait one month or two? Or something changed for good? 😉

                Brad_OlwinB 1 Reply Last reply Reply Quote 0
                • Brad_OlwinB Offline
                  Brad_Olwin Moderator @iwanczak
                  last edited by

                  @iwanczak It likely depends on the watch and where you live. I am in US and sent in S9PP for repair, it was returned in less than 2 weeks.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  I 1 Reply Last reply Reply Quote 0
                  • I Offline
                    iwanczak @Brad_Olwin
                    last edited by

                    @Brad_Olwin I meant Europe service in Finland. Other users wrote they waited one month or two to get watch back. Did it change or there is still problem with this Suunto service?

                    Brad_OlwinB 1 Reply Last reply Reply Quote 1
                    • Brad_OlwinB Offline
                      Brad_Olwin Moderator @iwanczak
                      last edited by

                      @iwanczak I don’t know for other countries, only have my own experience.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      1 Reply Last reply Reply Quote 1
                      • K Offline
                        kbilel
                        last edited by

                        Hi.
                        Il have the same probleme so I send it too suunto for repair it.
                        Thats too bad we havent a hard reset or somethinc like that to repair a software issues.

                        K 1 Reply Last reply Reply Quote 0
                        • K Offline
                          kbilel @kbilel
                          last edited by

                          @kbilel I send the watch last week from Fr, they replaced my device with a replacement unit and send it, i have it today,
                          A realy nice service, thanks suunto

                          1 Reply Last reply Reply Quote 1
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