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Suunto Race screen stays black - soft reset required

Scheduled Pinned Locked Moved Suunto Race
bugdisplayrace
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  • T Offline
    the_ultraman @Luis Andés Olmedo
    last edited by 19 Jan 2024, 14:05

    @Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.

    L 1 Reply Last reply 19 Jan 2024, 14:10 Reply Quote 0
    • L Offline
      Luis Andés Olmedo Bronze Member @the_ultraman
      last edited by 19 Jan 2024, 14:10

      @the_ultraman said in Suunto Race screen stays black - soft reset required:

      @Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.

      I agree

      Z 1 Reply Last reply 19 Jan 2024, 17:13 Reply Quote 0
      • Z Offline
        zhang965 @Luis Andés Olmedo
        last edited by 19 Jan 2024, 17:13

        @Luis-Andés-Olmedo said in Suunto Race screen stays black - soft reset required:

        @the_ultraman said in Suunto Race screen stays black - soft reset required:

        @Luis-Andés-Olmedo It’s been exactly 4 weeks since I gave my race watch to support. The support used the new racing watch I bought more than I did. I paid 450 euros for the watch, but they used it more than me. What a tragically funny customer dissatisfaction.

        I agree

        No, the Suunto service is better out side of the forum.

        Screenshot_20240119-181203~2.png

        Winners Wear Winners

        S 1 Reply Last reply 19 Jan 2024, 18:18 Reply Quote -1
        • S Offline
          sartoric Moderator @zhang965
          last edited by 19 Jan 2024, 18:18

          @zhang965
          👏 👍

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          I 1 Reply Last reply 6 Mar 2024, 21:18 Reply Quote 0
          • I Offline
            iwanczak @sartoric
            last edited by 6 Mar 2024, 21:18

            Hi guys.

            Does anyone sent Suunto Race to service in the recent past? Is there still service delay and I will have to wait one month or two? Or something changed for good? 😉

            B 1 Reply Last reply 7 Mar 2024, 20:21 Reply Quote 0
            • B Offline
              Brad_Olwin Moderator @iwanczak
              last edited by 7 Mar 2024, 20:21

              @iwanczak It likely depends on the watch and where you live. I am in US and sent in S9PP for repair, it was returned in less than 2 weeks.

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

              I 1 Reply Last reply 7 Mar 2024, 21:49 Reply Quote 0
              • I Offline
                iwanczak @Brad_Olwin
                last edited by 7 Mar 2024, 21:49

                @Brad_Olwin I meant Europe service in Finland. Other users wrote they waited one month or two to get watch back. Did it change or there is still problem with this Suunto service?

                B 1 Reply Last reply 8 Mar 2024, 18:37 Reply Quote 1
                • B Offline
                  Brad_Olwin Moderator @iwanczak
                  last edited by 8 Mar 2024, 18:37

                  @iwanczak I don’t know for other countries, only have my own experience.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  1 Reply Last reply Reply Quote 1
                  • K Offline
                    kbilel
                    last edited by 14 Jul 2024, 14:27

                    Hi.
                    Il have the same probleme so I send it too suunto for repair it.
                    Thats too bad we havent a hard reset or somethinc like that to repair a software issues.

                    K 1 Reply Last reply 18 Jul 2024, 11:25 Reply Quote 0
                    • K Offline
                      kbilel @kbilel
                      last edited by 18 Jul 2024, 11:25

                      @kbilel I send the watch last week from Fr, they replaced my device with a replacement unit and send it, i have it today,
                      A realy nice service, thanks suunto

                      1 Reply Last reply Reply Quote 1
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