@linda-Parsons Hi, turning off while charging was reported here it is a known issue I believe. Turning off while wearing it shouldn’t happen and it’s really not good, it seems like the unit could be faulty. I would:
1/ Try to do a hard reset on your watch
2/ Report the faulty unit and get a replacement
My steps and calories reset every night and always have. The watch is not meant to be turned off at night. The battery lasts so long why do you need to turn the watch off? If you wear the watch at night you will get much better recovery data.
@Niclas-Brundell the previous sync issue did not affect all users but just a percentage of them, in fact even in the forum most users did not have the issue (me included). In case your watch is still having issues after the update, notify support because something may be wrong with your watch. Or you just have another kind of issue.
Anyway when you have issues pairing, instead of starting the process over and over again, first reboot both your watch and your phone, as there may be something stuck in the Bluetooth stack.
The solution was found. Watch “needs” to be “on” overnight, so that the daily step counter resets. If you turn off the clock in the evening, (as I have done) then in the morning the previous day’s steps have not been reset.
@IvoStu
check that you removed the association in the Vertical connexion menu (remove pairing with previous SA instance).
check that your vertical is well in discovery mode = on
Did you delete those ghost routes in the app while they were still toggled ON for the watch and THEN sync?
If so, this has worked for me on other watches (A3P, SSU):
Toggle the maximum number of your App’s routes (15) onto the watch and sync.
Check to see that those ghosts have been overwritten.
Toggle all the routes back OFF the watch and sync again.
Check to see that the ghosts are gone.
@nilsi Have you tried the Movement S+ app? Although tailored perhaps for ball sports it seems this would be a good choice. Try it and see how it works.
