Suunto9 battery dies between 17 and 24%
-
I have a two and a half year old Suunto 9 (regular version). So far it worked okay, but since a couple of weeks the battery dies randomly between 17% and 24%.
I used to charge it when it’s about 10%, I never let it die. I charge to 100% and unplug it with the factory chargingcable. I don’t let it charge overnight.
I tried a soft reset, but that didn’t do anything. I tried charging to 100% and then drain the battery to 0%, but that didn’t work either, because 0% is never reached, 17% is the lowest it get.Does anyone have any suggestion? I can try a hard reset, but I don’t think that will help. As far as I know I can’t replace the battery.
-
@daveve maybe try to leave it for another week after it died and then charge it to 100%. If that doesn’t work, I think the best thing to do is contact Suunto support.
-
@daveve @surfboomerang Or perhaps wait for the September firmware update? Well, pray and wait
-
In my case it helped when I make hard reset. Before that you perform backup.
-
Thanks for all replies, it’s appreciated. I’ll make a hard reset, if that doesn’t work i’ll try the suggestion of surfboomerang. In the meanwhile i’ll be waiting for an update
@inkognito how do you know there is one planned this month?Any other suggestions are always welcome.
-
@daveve I don’t know
But you can find some rumors around… https://forum.suunto.com/topic/6505/june-is-coming/149 -
Alright thanks. I did a hard reset and am now charging it all day to see if there will be any difference. In a couple of day I’d know.
-
The hard reset seems promising, but I don’t know if it solved the issue completely. The watch now died while it was at 5%. I don’t know if that’s “normal”. I know old mobile devices, like smartphones, do the same thing.
Anyway, if it sticks at 5% I van live with that. But if this is just a random number, then I’ll buy something else. Probably not a Suunto. I have been very happy with the 3s, but this watch… Meh…
-
@daveve
Did you ever try to contact support? -
@sartoric I haven’t. I did so in the past with rather simple bugs without a solution, so I guess I don’t have any expectations. I’ll try though, because today it died at 25% even.
-
@daveve if it is under warranty they’ll fix it, or offer you a replacement. Suunto customer service is pretty good.
-
Thanks. I did contact them. Unfortunatelly it’s not under warranty. They do offer to send it, examine it and then make an estimate of the costs. I’ll think about that.
-
@daveve remember, it’s written somewhere, than if out of warranty you have to pay for shipping and this check. I think I remember something like this from another forum user.
-
Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour. Plus package back- and forward. And a potential fix, which will probably be pricy. I can buy a second hand for that price as well. I won’t but it would probably be a better investement
Today it died at 29%. But I’d let the battery drain completely instead of charging it. Now normally when the charging icon appears on the watch and I plug it in, it starts loading at where it died. So last week it died at 25% and when I connect it, it starts at 25%. Today I let it die completely. So even the charging icon dissapeared. It died at 29%, but when I plug it in now, it starts charging 0%. Maybe it did reset something. We’ll see
-
@daveve said in Suunto9 battery dies between 17 and 24%:
I don’t know what they’ll ask for this,
Well, you can ask I guess
-
@daveve said in Suunto9 battery dies between 17 and 24%:
Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour.
I think it’s 40EUR in Europe. Someone at some point posted the price list in the forum. You could also ask them directly
-
Thanks for the replies. Good point, I’ll just ask
In the meanwhile the watch is stuck at 68%, it stops charging right there. Can’t get passed it. So I’d guess the bad end of the battery shifted from end to start.
[edit] Disconnecting and connecting it a couple of times seems to work. It’s charging past 68% now.
-
@daveve I guess your battery has issues, but have you also tried with another cable? Maybe someone you know can borrow you one?
-
@isazi I don’t know anyone with another cable. I have a backup one (which is a knockoff) that I haven’t unpacked / used yet. I’d might give it a shot. If the battery is broken already, it probably wouldn’t hurt.
-
@daveve
once it’s fully charged, do a soft reset (restart)