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    Suunto9 battery dies between 17 and 24%

    Scheduled Pinned Locked Moved Suunto 9
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    • inkognitoI Offline
      inkognito Platinum Member @surfboomerang
      last edited by

      @daveve @surfboomerang Or perhaps wait for the September firmware update? Well, pray and wait 😄

      SV: fingers crossed :D
      S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
      Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
      Despite some pretty bad luck, I still love Suunto!

      1 Reply Last reply Reply Quote 2
      • Mouse CruiserM Offline
        Mouse Cruiser Bronze Member @daveve
        last edited by

        @daveve

        In my case it helped when I make hard reset. Before that you perform backup.

        Suunto Vertical
        Suunto 9 Baro
        Suunto Spartan
        Suunto Ambit3 peak

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        • daveveD Offline
          daveve
          last edited by

          Thanks for all replies, it’s appreciated. I’ll make a hard reset, if that doesn’t work i’ll try the suggestion of surfboomerang. In the meanwhile i’ll be waiting for an update 😄 @inkognito how do you know there is one planned this month?

          Any other suggestions are always welcome.

          inkognitoI 1 Reply Last reply Reply Quote 0
          • inkognitoI Offline
            inkognito Platinum Member @daveve
            last edited by

            @daveve I don’t know 😇 But you can find some rumors around… https://forum.suunto.com/topic/6505/june-is-coming/149

            SV: fingers crossed :D
            S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
            Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
            Despite some pretty bad luck, I still love Suunto!

            1 Reply Last reply Reply Quote 0
            • daveveD Offline
              daveve
              last edited by

              Alright thanks. I did a hard reset and am now charging it all day to see if there will be any difference. In a couple of day I’d know.

              1 Reply Last reply Reply Quote 1
              • daveveD Offline
                daveve
                last edited by daveve

                The hard reset seems promising, but I don’t know if it solved the issue completely. The watch now died while it was at 5%. I don’t know if that’s “normal”. I know old mobile devices, like smartphones, do the same thing.

                Anyway, if it sticks at 5% I van live with that. But if this is just a random number, then I’ll buy something else. Probably not a Suunto. I have been very happy with the 3s, but this watch… Meh…

                sartoricS 1 Reply Last reply Reply Quote 0
                • sartoricS Offline
                  sartoric Moderator @daveve
                  last edited by

                  @daveve
                  Did you ever try to contact support?

                  SVTS - 2.40.38
                  SSSWHR BARO Amber - 2.8.32
                  Samsung A5 2016 - Android 7.0
                  Samsung A33 2022 - Android 14 - One UI 6.1
                  Suunto App Android 5.2.5 beta
                  Suunto App IOs 2.45.0 (19123) beta on MBP M1

                  daveveD 1 Reply Last reply Reply Quote 0
                  • daveveD Offline
                    daveve @sartoric
                    last edited by

                    @sartoric I haven’t. I did so in the past with rather simple bugs without a solution, so I guess I don’t have any expectations. I’ll try though, because today it died at 25% even.

                    isaziI 1 Reply Last reply Reply Quote 0
                    • isaziI Offline
                      isazi Moderator @daveve
                      last edited by

                      @daveve if it is under warranty they’ll fix it, or offer you a replacement. Suunto customer service is pretty good.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      daveveD 1 Reply Last reply Reply Quote 1
                      • daveveD Offline
                        daveve @isazi
                        last edited by

                        @isazi

                        Thanks. I did contact them. Unfortunatelly it’s not under warranty. They do offer to send it, examine it and then make an estimate of the costs. I’ll think about that.

                        isaziI 1 Reply Last reply Reply Quote 0
                        • isaziI Offline
                          isazi Moderator @daveve
                          last edited by

                          @daveve remember, it’s written somewhere, than if out of warranty you have to pay for shipping and this check. I think I remember something like this from another forum user.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          daveveD 1 Reply Last reply Reply Quote 0
                          • daveveD Offline
                            daveve @isazi
                            last edited by

                            @isazi

                            Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour. Plus package back- and forward. And a potential fix, which will probably be pricy. I can buy a second hand for that price as well. I won’t but it would probably be a better investement

                            Today it died at 29%. But I’d let the battery drain completely instead of charging it. Now normally when the charging icon appears on the watch and I plug it in, it starts loading at where it died. So last week it died at 25% and when I connect it, it starts at 25%. Today I let it die completely. So even the charging icon dissapeared. It died at 29%, but when I plug it in now, it starts charging 0%. Maybe it did reset something. We’ll see 🙂

                            sartoricS isaziI 2 Replies Last reply Reply Quote 1
                            • sartoricS Offline
                              sartoric Moderator @daveve
                              last edited by

                              @daveve said in Suunto9 battery dies between 17 and 24%:

                              I don’t know what they’ll ask for this,

                              Well, you can ask I guess 🙂

                              SVTS - 2.40.38
                              SSSWHR BARO Amber - 2.8.32
                              Samsung A5 2016 - Android 7.0
                              Samsung A33 2022 - Android 14 - One UI 6.1
                              Suunto App Android 5.2.5 beta
                              Suunto App IOs 2.45.0 (19123) beta on MBP M1

                              1 Reply Last reply Reply Quote 1
                              • isaziI Offline
                                isazi Moderator @daveve
                                last edited by

                                @daveve said in Suunto9 battery dies between 17 and 24%:

                                Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour.

                                I think it’s 40EUR in Europe. Someone at some point posted the price list in the forum. You could also ask them directly 🙂

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                1 Reply Last reply Reply Quote 1
                                • daveveD Offline
                                  daveve
                                  last edited by daveve

                                  Thanks for the replies. Good point, I’ll just ask 😄

                                  In the meanwhile the watch is stuck at 68%, it stops charging right there. Can’t get passed it. So I’d guess the bad end of the battery shifted from end to start.

                                  [edit] Disconnecting and connecting it a couple of times seems to work. It’s charging past 68% now.

                                  isaziI 1 Reply Last reply Reply Quote 1
                                  • isaziI Offline
                                    isazi Moderator @daveve
                                    last edited by

                                    @daveve I guess your battery has issues, but have you also tried with another cable? Maybe someone you know can borrow you one?

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    daveveD 1 Reply Last reply Reply Quote 0
                                    • daveveD Offline
                                      daveve @isazi
                                      last edited by

                                      @isazi I don’t know anyone with another cable. I have a backup one (which is a knockoff) that I haven’t unpacked / used yet. I’d might give it a shot. If the battery is broken already, it probably wouldn’t hurt.

                                      freeheelerF 1 Reply Last reply Reply Quote 1
                                      • freeheelerF Offline
                                        freeheeler @daveve
                                        last edited by

                                        @daveve
                                        once it’s fully charged, do a soft reset (restart) ✊

                                        living sideways

                                        daveveD 1 Reply Last reply Reply Quote 1
                                        • daveveD Offline
                                          daveve @freeheeler
                                          last edited by

                                          @freeheeler Will do that Freewheeler!

                                          The battery is acting strange though. It was charging insanly slow. Took 2 hours from 68% to 82% where it seems stuck again. I unplugged it again and after plugging it in, it’s 99% all of a sudden… ❓

                                          On the flipside. I can still use it for four days without charging with 3 hours of MTB-ing, 2 hours of running and 2 hours of power training. So it does still hold enough battery compared to a regular smartwatch that has to be charged almost daily.

                                          1 Reply Last reply Reply Quote 1
                                          • daveveD Offline
                                            daveve
                                            last edited by daveve

                                            Starting at 0% didn’t help either. It died at 5% again. Today it used the last 23% in about 10hours without measuring anything (power save mode). So the last end of the batterylife is just unpredictable.

                                            I’ll ask for a quote to replace the battery and will let you know.

                                            freeheelerF 1 Reply Last reply Reply Quote 0
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