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    Suunto9 battery dies between 17 and 24%

    Scheduled Pinned Locked Moved Suunto 9
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    • Mouse CruiserM Offline
      Mouse Cruiser Bronze Member @daveve
      last edited by

      @daveve

      In my case it helped when I make hard reset. Before that you perform backup.

      Suunto Vertical
      Suunto 9 Baro
      Suunto Spartan
      Suunto Ambit3 peak

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      • daveveD Offline
        daveve
        last edited by

        Thanks for all replies, it’s appreciated. I’ll make a hard reset, if that doesn’t work i’ll try the suggestion of surfboomerang. In the meanwhile i’ll be waiting for an update 😄 @inkognito how do you know there is one planned this month?

        Any other suggestions are always welcome.

        inkognitoI 1 Reply Last reply Reply Quote 0
        • inkognitoI Offline
          inkognito Platinum Member @daveve
          last edited by

          @daveve I don’t know 😇 But you can find some rumors around… https://forum.suunto.com/topic/6505/june-is-coming/149

          SV: fingers crossed :D
          S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
          Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
          Despite some pretty bad luck, I still love Suunto!

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          • daveveD Offline
            daveve
            last edited by

            Alright thanks. I did a hard reset and am now charging it all day to see if there will be any difference. In a couple of day I’d know.

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            • daveveD Offline
              daveve
              last edited by daveve

              The hard reset seems promising, but I don’t know if it solved the issue completely. The watch now died while it was at 5%. I don’t know if that’s “normal”. I know old mobile devices, like smartphones, do the same thing.

              Anyway, if it sticks at 5% I van live with that. But if this is just a random number, then I’ll buy something else. Probably not a Suunto. I have been very happy with the 3s, but this watch… Meh…

              sartoricS 1 Reply Last reply Reply Quote 0
              • sartoricS Offline
                sartoric Moderator @daveve
                last edited by

                @daveve
                Did you ever try to contact support?

                SVTS - 2.40.38
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 14 - One UI 6.1
                Suunto App Android 5.2.5 beta
                Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                • daveveD Offline
                  daveve @sartoric
                  last edited by

                  @sartoric I haven’t. I did so in the past with rather simple bugs without a solution, so I guess I don’t have any expectations. I’ll try though, because today it died at 25% even.

                  isaziI 1 Reply Last reply Reply Quote 0
                  • isaziI Offline
                    isazi Moderator @daveve
                    last edited by

                    @daveve if it is under warranty they’ll fix it, or offer you a replacement. Suunto customer service is pretty good.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    daveveD 1 Reply Last reply Reply Quote 1
                    • daveveD Offline
                      daveve @isazi
                      last edited by

                      @isazi

                      Thanks. I did contact them. Unfortunatelly it’s not under warranty. They do offer to send it, examine it and then make an estimate of the costs. I’ll think about that.

                      isaziI 1 Reply Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @daveve
                        last edited by

                        @daveve remember, it’s written somewhere, than if out of warranty you have to pay for shipping and this check. I think I remember something like this from another forum user.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

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                        • daveveD Offline
                          daveve @isazi
                          last edited by

                          @isazi

                          Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour. Plus package back- and forward. And a potential fix, which will probably be pricy. I can buy a second hand for that price as well. I won’t but it would probably be a better investement

                          Today it died at 29%. But I’d let the battery drain completely instead of charging it. Now normally when the charging icon appears on the watch and I plug it in, it starts loading at where it died. So last week it died at 25% and when I connect it, it starts at 25%. Today I let it die completely. So even the charging icon dissapeared. It died at 29%, but when I plug it in now, it starts charging 0%. Maybe it did reset something. We’ll see 🙂

                          sartoricS isaziI 2 Replies Last reply Reply Quote 1
                          • sartoricS Offline
                            sartoric Moderator @daveve
                            last edited by

                            @daveve said in Suunto9 battery dies between 17 and 24%:

                            I don’t know what they’ll ask for this,

                            Well, you can ask I guess 🙂

                            SVTS - 2.40.38
                            SSSWHR BARO Amber - 2.8.32
                            Samsung A5 2016 - Android 7.0
                            Samsung A33 2022 - Android 14 - One UI 6.1
                            Suunto App Android 5.2.5 beta
                            Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                            • isaziI Offline
                              isazi Moderator @daveve
                              last edited by

                              @daveve said in Suunto9 battery dies between 17 and 24%:

                              Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour.

                              I think it’s 40EUR in Europe. Someone at some point posted the price list in the forum. You could also ask them directly 🙂

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

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                              • daveveD Offline
                                daveve
                                last edited by daveve

                                Thanks for the replies. Good point, I’ll just ask 😄

                                In the meanwhile the watch is stuck at 68%, it stops charging right there. Can’t get passed it. So I’d guess the bad end of the battery shifted from end to start.

                                [edit] Disconnecting and connecting it a couple of times seems to work. It’s charging past 68% now.

                                isaziI 1 Reply Last reply Reply Quote 1
                                • isaziI Offline
                                  isazi Moderator @daveve
                                  last edited by

                                  @daveve I guess your battery has issues, but have you also tried with another cable? Maybe someone you know can borrow you one?

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  daveveD 1 Reply Last reply Reply Quote 0
                                  • daveveD Offline
                                    daveve @isazi
                                    last edited by

                                    @isazi I don’t know anyone with another cable. I have a backup one (which is a knockoff) that I haven’t unpacked / used yet. I’d might give it a shot. If the battery is broken already, it probably wouldn’t hurt.

                                    freeheelerF 1 Reply Last reply Reply Quote 1
                                    • freeheelerF Offline
                                      freeheeler @daveve
                                      last edited by

                                      @daveve
                                      once it’s fully charged, do a soft reset (restart) ✊

                                      living sideways

                                      daveveD 1 Reply Last reply Reply Quote 1
                                      • daveveD Offline
                                        daveve @freeheeler
                                        last edited by

                                        @freeheeler Will do that Freewheeler!

                                        The battery is acting strange though. It was charging insanly slow. Took 2 hours from 68% to 82% where it seems stuck again. I unplugged it again and after plugging it in, it’s 99% all of a sudden… ❓

                                        On the flipside. I can still use it for four days without charging with 3 hours of MTB-ing, 2 hours of running and 2 hours of power training. So it does still hold enough battery compared to a regular smartwatch that has to be charged almost daily.

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                                        • daveveD Offline
                                          daveve
                                          last edited by daveve

                                          Starting at 0% didn’t help either. It died at 5% again. Today it used the last 23% in about 10hours without measuring anything (power save mode). So the last end of the batterylife is just unpredictable.

                                          I’ll ask for a quote to replace the battery and will let you know.

                                          freeheelerF 1 Reply Last reply Reply Quote 0
                                          • freeheelerF Offline
                                            freeheeler @daveve
                                            last edited by freeheeler

                                            @daveve
                                            doesn’t sound promising…
                                            🤞 and please keep us posted.
                                            I have only good experience with Suunto service!

                                            living sideways

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