Suunto9 battery dies between 17 and 24%
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Thanks. I did contact them. Unfortunatelly it’s not under warranty. They do offer to send it, examine it and then make an estimate of the costs. I’ll think about that.
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@daveve remember, it’s written somewhere, than if out of warranty you have to pay for shipping and this check. I think I remember something like this from another forum user.
Watch: Suunto Vertical Ti
Blog: isazi's home
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Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour. Plus package back- and forward. And a potential fix, which will probably be pricy. I can buy a second hand for that price as well. I won’t but it would probably be a better investement
Today it died at 29%. But I’d let the battery drain completely instead of charging it. Now normally when the charging icon appears on the watch and I plug it in, it starts loading at where it died. So last week it died at 25% and when I connect it, it starts at 25%. Today I let it die completely. So even the charging icon dissapeared. It died at 29%, but when I plug it in now, it starts charging 0%. Maybe it did reset something. We’ll see
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@daveve said in Suunto9 battery dies between 17 and 24%:
I don’t know what they’ll ask for this,
Well, you can ask I guess
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@daveve said in Suunto9 battery dies between 17 and 24%:
Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour.
I think it’s 40EUR in Europe. Someone at some point posted the price list in the forum. You could also ask them directly
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Thanks for the replies. Good point, I’ll just ask
In the meanwhile the watch is stuck at 68%, it stops charging right there. Can’t get passed it. So I’d guess the bad end of the battery shifted from end to start.
[edit] Disconnecting and connecting it a couple of times seems to work. It’s charging past 68% now.
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@daveve I guess your battery has issues, but have you also tried with another cable? Maybe someone you know can borrow you one?
Watch: Suunto Vertical Ti
Blog: isazi's home
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@isazi I don’t know anyone with another cable. I have a backup one (which is a knockoff) that I haven’t unpacked / used yet. I’d might give it a shot. If the battery is broken already, it probably wouldn’t hurt.
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@daveve
once it’s fully charged, do a soft reset (restart)
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@freeheeler Will do that Freewheeler!
The battery is acting strange though. It was charging insanly slow. Took 2 hours from 68% to 82% where it seems stuck again. I unplugged it again and after plugging it in, it’s 99% all of a sudden…
On the flipside. I can still use it for four days without charging with 3 hours of MTB-ing, 2 hours of running and 2 hours of power training. So it does still hold enough battery compared to a regular smartwatch that has to be charged almost daily.
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Starting at 0% didn’t help either. It died at 5% again. Today it used the last 23% in about 10hours without measuring anything (power save mode). So the last end of the batterylife is just unpredictable.
I’ll ask for a quote to replace the battery and will let you know.
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@daveve
doesn’t sound promising…
and please keep us posted.
I have only good experience with Suunto service! -
I contacted Suunto. They can’t give a quote for replacing the battery. No idea why this seems hard for a pretty standard procedure. They will charge 41 euro to examine it. Sending it with track and trace is 7 euro, plus back. So it will cost me about 55 euro to have someone diagnose my watch to tell me that I need to replace the battery. The battery then still needs to be replaced and they can charge whatever they want for it.
After 8 years of Suunto I decided to move on. I bought a Polar Grit X. Batterylife is more than twice the batterylife of a brand new Suunto 9. Plus GPS is found faster and optical heartrate is actually spot and the same as my breaststrap while my Suunto 9 is nowhere near 10% accuracy. It’s also thinner and lighter. I like the looks of the Suunto better though, but this comes close. The barometer seems to be equally as bad as Suunto or my Garmin cyclingcomputer.
All in all I once was happy with Suunto. Especially the 3S. But the 9 just didn’t cut it for me.
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@daveve The reason support doesen’t give out quotes for any repair is because it’s by no means certain that the issue is the battery, and not some other component. To be able to be sure of that, the watch needs to be looked at.
Also, the freight fee is only paid when the cost estimation made by the technician is refused - it is not on top of the repair cost. I assume you don’t leave in one of these countries => https://www.suunto.com/Support/Repair-services/Online-Service-Request/. Because if you live in one of those, shipping (out and back) is included in the freight of 41 euros, which are in turn not paid on top of the repair cost: the cost estimation is a final price, including shipping and taxes.
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@daveve said in Suunto9 battery dies between 17 and 24%:
@daveve First of all congratulations on your purchase, if one day I decide to move from Suunto I probably go to Polar or Coros.
Only to clarify some points:
I contacted Suunto. They can’t give a quote for replacing the battery. No idea why this seems hard for a pretty standard procedure. They will charge 41 euro to examine it. Sending it with track and trace is 7 euro, plus back. So it will cost me about 55 euro to have someone diagnose my watch to tell me that I need to replace the battery. The battery then still needs to be replaced and they can charge whatever they want for it.
What did you expect? I found it quite competitive. If I’m not mistaken Suunto does a complete revision of the watch, imagine that the issue is not the battery, that is some other element that discharges the battery. When you need to repair your car they also charge for the diagnostics, don’t they?
After 8 years of Suunto I decided to move on. I bought a Polar Grit X. Batterylife is more than twice the batterylife of a brand new Suunto 9.
You could have bought the S9PP
Plus GPS is found faster
My S9B gets a GPS fix witin 5 to 10 seconds inside the streets of my town, more interferences, in open sky usually within 3 seconds.
The barometer seems to be equally as bad as Suunto or my Garmin cyclingcomputer.
You had a S9, the normal one , hadn’t you? This one doesn’t has baro so is not really comparable. If you can compare it means that Suunto is quite good. Regarding Baro, my S9B is always spot on (if baro holes aren’t covered), nearly always within 5m of the map altitude of the summit. And as an example of reliability last saturday I did a race with 56 km and around +3400 m, my running partner and I, both with with a S9B (he has the Titanium version) got the same ascent: he got only 7 m more than me and regarding distance, I was only 70 m shorter than him, so really impressed here.
All in all I once was happy with Suunto. Especially the 3S. But the 9 just didn’t cut it for me.
In my opinion the S9, at least the Baro version, is a great watch and if I were in your situation I would have repaired it.
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@daveve
sorry to see you leaving.
I would expect that Suunto charges a reasonable price for repair and wouldn’t charge “anything they want”. Of course if a repair doesn’t make sense, they will let you know for sure. We’ve also discussed this topic in this forum.
Please keep us posted how you like your Polar and never say never, maybe one day you’ll be back on Suunto or maybe even on several watches?Enjoy sports and stay healthy, that’s what matters most
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@Spree
I contacted support using the chat function, they said I’d have to pay for shipping (back and forward). I live in the Netherlands btw.@cosme-costa
You do have a point, but if I’d ask my garage to replace the battery they’ll tell me exactly what it costs. Perhaps they’d tell me it might not fix the problem, but that would be my problem in this case.The GPS sometimes litterly takes minutes to get contact. Sometimes seconds. Connecting it to the app sometimes helps not always. I have the Polar for 6 days now and every session it was connected in a couple of seconds. I am aware this might change, but I trained with both watches last week to compare.
My bad about the baro. I was convinced I had a regular one, but it’s the baro. I found the box, it says baro
@freeheeler
I never say never. I really loved my Ambit 3S The only reason I replaced it, is because it was so damn ugly. I’ll probably be back with Suunto some day. I do like their designs better than any other manufacturer. And you are totally right, health is what matters most! -
@daveve “I contacted support using the chat function, they said I’d have to pay for shipping (back and forward). I live in the Netherlands btw.”
They were incorrect. From the link above, if you click on “Netherlands” you get to here https://repair.suunto.com/CustomerPortal/RepairCustomerPortal, which has all the terms and conditions and provides youj with the pre-marked shipping label.
And again, try to look at the problem from another perspective. You tell support a symptom. They can’t diagnose it via chat. What if you called your garage saying “my car doesn’t start, seems to be the battery becuse it struggles when I turn the key and then it just dies out”, and they told you “yeah, changing the battery costs 150 euros”. And once they actually check the car, well no - its’ 1000 euros to replace a different part of the engine, because the issue turns out not to be in the battery"?
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@Spree True I guess I am just a tad dissapointed. I never had any issues with any Suunto in the past and I am always carefull with my stuff. But this watch had it’s issues since the start. The battery issues now was just it for me.
For 41 bucks I’d probably send it in. I’ll let you guys know if I do and what the costs were.
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@daveve I don’t think there’s anything flawless in the world. Even the best company will make a bad piece. Unfortunately, you’ve had the bad luck.
A battery is a consumable item. That’s why it comes with a six-month warranty (at least in our country it does)
