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    Suunto9 battery dies between 17 and 24%

    Scheduled Pinned Locked Moved Suunto 9
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    • daveveD Offline
      daveve
      last edited by

      Alright thanks. I did a hard reset and am now charging it all day to see if there will be any difference. In a couple of day I’d know.

      1 Reply Last reply Reply Quote 1
      • daveveD Offline
        daveve
        last edited by daveve

        The hard reset seems promising, but I don’t know if it solved the issue completely. The watch now died while it was at 5%. I don’t know if that’s “normal”. I know old mobile devices, like smartphones, do the same thing.

        Anyway, if it sticks at 5% I van live with that. But if this is just a random number, then I’ll buy something else. Probably not a Suunto. I have been very happy with the 3s, but this watch… Meh…

        sartoricS 1 Reply Last reply Reply Quote 0
        • sartoricS Offline
          sartoric Moderator @daveve
          last edited by

          @daveve
          Did you ever try to contact support?

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.2.5 beta
          Suunto App IOs 2.45.0 (19123) beta on MBP M1

          daveveD 1 Reply Last reply Reply Quote 0
          • daveveD Offline
            daveve @sartoric
            last edited by

            @sartoric I haven’t. I did so in the past with rather simple bugs without a solution, so I guess I don’t have any expectations. I’ll try though, because today it died at 25% even.

            isaziI 1 Reply Last reply Reply Quote 0
            • isaziI Offline
              isazi Moderator @daveve
              last edited by

              @daveve if it is under warranty they’ll fix it, or offer you a replacement. Suunto customer service is pretty good.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              daveveD 1 Reply Last reply Reply Quote 1
              • daveveD Offline
                daveve @isazi
                last edited by

                @isazi

                Thanks. I did contact them. Unfortunatelly it’s not under warranty. They do offer to send it, examine it and then make an estimate of the costs. I’ll think about that.

                isaziI 1 Reply Last reply Reply Quote 0
                • isaziI Offline
                  isazi Moderator @daveve
                  last edited by

                  @daveve remember, it’s written somewhere, than if out of warranty you have to pay for shipping and this check. I think I remember something like this from another forum user.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  daveveD 1 Reply Last reply Reply Quote 0
                  • daveveD Offline
                    daveve @isazi
                    last edited by

                    @isazi

                    Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour. Plus package back- and forward. And a potential fix, which will probably be pricy. I can buy a second hand for that price as well. I won’t but it would probably be a better investement

                    Today it died at 29%. But I’d let the battery drain completely instead of charging it. Now normally when the charging icon appears on the watch and I plug it in, it starts loading at where it died. So last week it died at 25% and when I connect it, it starts at 25%. Today I let it die completely. So even the charging icon dissapeared. It died at 29%, but when I plug it in now, it starts charging 0%. Maybe it did reset something. We’ll see 🙂

                    sartoricS isaziI 2 Replies Last reply Reply Quote 1
                    • sartoricS Offline
                      sartoric Moderator @daveve
                      last edited by

                      @daveve said in Suunto9 battery dies between 17 and 24%:

                      I don’t know what they’ll ask for this,

                      Well, you can ask I guess 🙂

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                      1 Reply Last reply Reply Quote 1
                      • isaziI Offline
                        isazi Moderator @daveve
                        last edited by

                        @daveve said in Suunto9 battery dies between 17 and 24%:

                        Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour.

                        I think it’s 40EUR in Europe. Someone at some point posted the price list in the forum. You could also ask them directly 🙂

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        1 Reply Last reply Reply Quote 1
                        • daveveD Offline
                          daveve
                          last edited by daveve

                          Thanks for the replies. Good point, I’ll just ask 😄

                          In the meanwhile the watch is stuck at 68%, it stops charging right there. Can’t get passed it. So I’d guess the bad end of the battery shifted from end to start.

                          [edit] Disconnecting and connecting it a couple of times seems to work. It’s charging past 68% now.

                          isaziI 1 Reply Last reply Reply Quote 1
                          • isaziI Offline
                            isazi Moderator @daveve
                            last edited by

                            @daveve I guess your battery has issues, but have you also tried with another cable? Maybe someone you know can borrow you one?

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            daveveD 1 Reply Last reply Reply Quote 0
                            • daveveD Offline
                              daveve @isazi
                              last edited by

                              @isazi I don’t know anyone with another cable. I have a backup one (which is a knockoff) that I haven’t unpacked / used yet. I’d might give it a shot. If the battery is broken already, it probably wouldn’t hurt.

                              freeheelerF 1 Reply Last reply Reply Quote 1
                              • freeheelerF Offline
                                freeheeler @daveve
                                last edited by

                                @daveve
                                once it’s fully charged, do a soft reset (restart) ✊

                                living sideways

                                daveveD 1 Reply Last reply Reply Quote 1
                                • daveveD Offline
                                  daveve @freeheeler
                                  last edited by

                                  @freeheeler Will do that Freewheeler!

                                  The battery is acting strange though. It was charging insanly slow. Took 2 hours from 68% to 82% where it seems stuck again. I unplugged it again and after plugging it in, it’s 99% all of a sudden… ❓

                                  On the flipside. I can still use it for four days without charging with 3 hours of MTB-ing, 2 hours of running and 2 hours of power training. So it does still hold enough battery compared to a regular smartwatch that has to be charged almost daily.

                                  1 Reply Last reply Reply Quote 1
                                  • daveveD Offline
                                    daveve
                                    last edited by daveve

                                    Starting at 0% didn’t help either. It died at 5% again. Today it used the last 23% in about 10hours without measuring anything (power save mode). So the last end of the batterylife is just unpredictable.

                                    I’ll ask for a quote to replace the battery and will let you know.

                                    freeheelerF 1 Reply Last reply Reply Quote 0
                                    • freeheelerF Offline
                                      freeheeler @daveve
                                      last edited by freeheeler

                                      @daveve
                                      doesn’t sound promising…
                                      🤞 and please keep us posted.
                                      I have only good experience with Suunto service!

                                      living sideways

                                      1 Reply Last reply Reply Quote 1
                                      • daveveD Offline
                                        daveve
                                        last edited by daveve

                                        I contacted Suunto. They can’t give a quote for replacing the battery. No idea why this seems hard for a pretty standard procedure. They will charge 41 euro to examine it. Sending it with track and trace is 7 euro, plus back. So it will cost me about 55 euro to have someone diagnose my watch to tell me that I need to replace the battery. The battery then still needs to be replaced and they can charge whatever they want for it.

                                        After 8 years of Suunto I decided to move on. I bought a Polar Grit X. Batterylife is more than twice the batterylife of a brand new Suunto 9. Plus GPS is found faster and optical heartrate is actually spot and the same as my breaststrap while my Suunto 9 is nowhere near 10% accuracy. It’s also thinner and lighter. I like the looks of the Suunto better though, but this comes close. The barometer seems to be equally as bad as Suunto or my Garmin cyclingcomputer.

                                        All in all I once was happy with Suunto. Especially the 3S. But the 9 just didn’t cut it for me.

                                        S cosme.costaC freeheelerF 4 Replies Last reply Reply Quote 0
                                        • S Offline
                                          Spree Bronze Member @daveve
                                          last edited by Spree

                                          @daveve The reason support doesen’t give out quotes for any repair is because it’s by no means certain that the issue is the battery, and not some other component. To be able to be sure of that, the watch needs to be looked at.

                                          Also, the freight fee is only paid when the cost estimation made by the technician is refused - it is not on top of the repair cost. I assume you don’t leave in one of these countries => https://www.suunto.com/Support/Repair-services/Online-Service-Request/. Because if you live in one of those, shipping (out and back) is included in the freight of 41 euros, which are in turn not paid on top of the repair cost: the cost estimation is a final price, including shipping and taxes.

                                          1 Reply Last reply Reply Quote 4
                                          • cosme.costaC Offline
                                            cosme.costa @daveve
                                            last edited by cosme.costa

                                            @daveve said in Suunto9 battery dies between 17 and 24%:

                                            @daveve First of all congratulations on your purchase, if one day I decide to move from Suunto I probably go to Polar or Coros.

                                            Only to clarify some points:

                                            I contacted Suunto. They can’t give a quote for replacing the battery. No idea why this seems hard for a pretty standard procedure. They will charge 41 euro to examine it. Sending it with track and trace is 7 euro, plus back. So it will cost me about 55 euro to have someone diagnose my watch to tell me that I need to replace the battery. The battery then still needs to be replaced and they can charge whatever they want for it.

                                            What did you expect? I found it quite competitive. If I’m not mistaken Suunto does a complete revision of the watch, imagine that the issue is not the battery, that is some other element that discharges the battery. When you need to repair your car they also charge for the diagnostics, don’t they?

                                            After 8 years of Suunto I decided to move on. I bought a Polar Grit X. Batterylife is more than twice the batterylife of a brand new Suunto 9.

                                            You could have bought the S9PP 😉

                                            Plus GPS is found faster

                                            My S9B gets a GPS fix witin 5 to 10 seconds inside the streets of my town, more interferences, in open sky usually within 3 seconds.

                                            The barometer seems to be equally as bad as Suunto or my Garmin cyclingcomputer.

                                            You had a S9, the normal one , hadn’t you? This one doesn’t has baro so is not really comparable. If you can compare it means that Suunto is quite good. Regarding Baro, my S9B is always spot on (if baro holes aren’t covered), nearly always within 5m of the map altitude of the summit. And as an example of reliability last saturday I did a race with 56 km and around +3400 m, my running partner and I, both with with a S9B (he has the Titanium version) got the same ascent: he got only 7 m more than me and regarding distance, I was only 70 m shorter than him, so really impressed here.

                                            All in all I once was happy with Suunto. Especially the 3S. But the 9 just didn’t cut it for me.

                                            In my opinion the S9, at least the Baro version, is a great watch and if I were in your situation I would have repaired it.

                                            daveveD 1 Reply Last reply Reply Quote 4
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