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    Suunto9 battery dies between 17 and 24%

    Scheduled Pinned Locked Moved Suunto 9
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    • daveveD Offline
      daveve
      last edited by

      Thanks for all replies, it’s appreciated. I’ll make a hard reset, if that doesn’t work i’ll try the suggestion of surfboomerang. In the meanwhile i’ll be waiting for an update 😄 @inkognito how do you know there is one planned this month?

      Any other suggestions are always welcome.

      inkognitoI 1 Reply Last reply Reply Quote 0
      • inkognitoI Offline
        inkognito Platinum Member @daveve
        last edited by

        @daveve I don’t know 😇 But you can find some rumors around… https://forum.suunto.com/topic/6505/june-is-coming/149

        SV: fingers crossed :D
        S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
        Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
        Despite some pretty bad luck, I still love Suunto!

        1 Reply Last reply Reply Quote 0
        • daveveD Offline
          daveve
          last edited by

          Alright thanks. I did a hard reset and am now charging it all day to see if there will be any difference. In a couple of day I’d know.

          1 Reply Last reply Reply Quote 1
          • daveveD Offline
            daveve
            last edited by daveve

            The hard reset seems promising, but I don’t know if it solved the issue completely. The watch now died while it was at 5%. I don’t know if that’s “normal”. I know old mobile devices, like smartphones, do the same thing.

            Anyway, if it sticks at 5% I van live with that. But if this is just a random number, then I’ll buy something else. Probably not a Suunto. I have been very happy with the 3s, but this watch… Meh…

            sartoricS 1 Reply Last reply Reply Quote 0
            • sartoricS Offline
              sartoric Moderator @daveve
              last edited by

              @daveve
              Did you ever try to contact support?

              SVTS - 2.40.38
              SSSWHR BARO Amber - 2.8.32
              Samsung A5 2016 - Android 7.0
              Samsung A33 2022 - Android 14 - One UI 6.1
              Suunto App Android 5.2.5 beta
              Suunto App IOs 2.45.0 (19123) beta on MBP M1

              daveveD 1 Reply Last reply Reply Quote 0
              • daveveD Offline
                daveve @sartoric
                last edited by

                @sartoric I haven’t. I did so in the past with rather simple bugs without a solution, so I guess I don’t have any expectations. I’ll try though, because today it died at 25% even.

                isaziI 1 Reply Last reply Reply Quote 0
                • isaziI Offline
                  isazi Moderator @daveve
                  last edited by

                  @daveve if it is under warranty they’ll fix it, or offer you a replacement. Suunto customer service is pretty good.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  daveveD 1 Reply Last reply Reply Quote 1
                  • daveveD Offline
                    daveve @isazi
                    last edited by

                    @isazi

                    Thanks. I did contact them. Unfortunatelly it’s not under warranty. They do offer to send it, examine it and then make an estimate of the costs. I’ll think about that.

                    isaziI 1 Reply Last reply Reply Quote 0
                    • isaziI Offline
                      isazi Moderator @daveve
                      last edited by

                      @daveve remember, it’s written somewhere, than if out of warranty you have to pay for shipping and this check. I think I remember something like this from another forum user.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      daveveD 1 Reply Last reply Reply Quote 0
                      • daveveD Offline
                        daveve @isazi
                        last edited by

                        @isazi

                        Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour. Plus package back- and forward. And a potential fix, which will probably be pricy. I can buy a second hand for that price as well. I won’t but it would probably be a better investement

                        Today it died at 29%. But I’d let the battery drain completely instead of charging it. Now normally when the charging icon appears on the watch and I plug it in, it starts loading at where it died. So last week it died at 25% and when I connect it, it starts at 25%. Today I let it die completely. So even the charging icon dissapeared. It died at 29%, but when I plug it in now, it starts charging 0%. Maybe it did reset something. We’ll see 🙂

                        sartoricS isaziI 2 Replies Last reply Reply Quote 1
                        • sartoricS Offline
                          sartoric Moderator @daveve
                          last edited by

                          @daveve said in Suunto9 battery dies between 17 and 24%:

                          I don’t know what they’ll ask for this,

                          Well, you can ask I guess 🙂

                          SVTS - 2.40.38
                          SSSWHR BARO Amber - 2.8.32
                          Samsung A5 2016 - Android 7.0
                          Samsung A33 2022 - Android 14 - One UI 6.1
                          Suunto App Android 5.2.5 beta
                          Suunto App IOs 2.45.0 (19123) beta on MBP M1

                          1 Reply Last reply Reply Quote 1
                          • isaziI Offline
                            isazi Moderator @daveve
                            last edited by

                            @daveve said in Suunto9 battery dies between 17 and 24%:

                            Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour.

                            I think it’s 40EUR in Europe. Someone at some point posted the price list in the forum. You could also ask them directly 🙂

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

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                            • daveveD Offline
                              daveve
                              last edited by daveve

                              Thanks for the replies. Good point, I’ll just ask 😄

                              In the meanwhile the watch is stuck at 68%, it stops charging right there. Can’t get passed it. So I’d guess the bad end of the battery shifted from end to start.

                              [edit] Disconnecting and connecting it a couple of times seems to work. It’s charging past 68% now.

                              isaziI 1 Reply Last reply Reply Quote 1
                              • isaziI Offline
                                isazi Moderator @daveve
                                last edited by

                                @daveve I guess your battery has issues, but have you also tried with another cable? Maybe someone you know can borrow you one?

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                daveveD 1 Reply Last reply Reply Quote 0
                                • daveveD Offline
                                  daveve @isazi
                                  last edited by

                                  @isazi I don’t know anyone with another cable. I have a backup one (which is a knockoff) that I haven’t unpacked / used yet. I’d might give it a shot. If the battery is broken already, it probably wouldn’t hurt.

                                  freeheelerF 1 Reply Last reply Reply Quote 1
                                  • freeheelerF Offline
                                    freeheeler @daveve
                                    last edited by

                                    @daveve
                                    once it’s fully charged, do a soft reset (restart) ✊

                                    living sideways

                                    daveveD 1 Reply Last reply Reply Quote 1
                                    • daveveD Offline
                                      daveve @freeheeler
                                      last edited by

                                      @freeheeler Will do that Freewheeler!

                                      The battery is acting strange though. It was charging insanly slow. Took 2 hours from 68% to 82% where it seems stuck again. I unplugged it again and after plugging it in, it’s 99% all of a sudden… ❓

                                      On the flipside. I can still use it for four days without charging with 3 hours of MTB-ing, 2 hours of running and 2 hours of power training. So it does still hold enough battery compared to a regular smartwatch that has to be charged almost daily.

                                      1 Reply Last reply Reply Quote 1
                                      • daveveD Offline
                                        daveve
                                        last edited by daveve

                                        Starting at 0% didn’t help either. It died at 5% again. Today it used the last 23% in about 10hours without measuring anything (power save mode). So the last end of the batterylife is just unpredictable.

                                        I’ll ask for a quote to replace the battery and will let you know.

                                        freeheelerF 1 Reply Last reply Reply Quote 0
                                        • freeheelerF Offline
                                          freeheeler @daveve
                                          last edited by freeheeler

                                          @daveve
                                          doesn’t sound promising…
                                          🤞 and please keep us posted.
                                          I have only good experience with Suunto service!

                                          living sideways

                                          1 Reply Last reply Reply Quote 1
                                          • daveveD Offline
                                            daveve
                                            last edited by daveve

                                            I contacted Suunto. They can’t give a quote for replacing the battery. No idea why this seems hard for a pretty standard procedure. They will charge 41 euro to examine it. Sending it with track and trace is 7 euro, plus back. So it will cost me about 55 euro to have someone diagnose my watch to tell me that I need to replace the battery. The battery then still needs to be replaced and they can charge whatever they want for it.

                                            After 8 years of Suunto I decided to move on. I bought a Polar Grit X. Batterylife is more than twice the batterylife of a brand new Suunto 9. Plus GPS is found faster and optical heartrate is actually spot and the same as my breaststrap while my Suunto 9 is nowhere near 10% accuracy. It’s also thinner and lighter. I like the looks of the Suunto better though, but this comes close. The barometer seems to be equally as bad as Suunto or my Garmin cyclingcomputer.

                                            All in all I once was happy with Suunto. Especially the 3S. But the 9 just didn’t cut it for me.

                                            S cosme.costaC freeheelerF 4 Replies Last reply Reply Quote 0
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