Suunto9 battery dies between 17 and 24%
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@daveve I don’t know
But you can find some rumors around… https://forum.suunto.com/topic/6505/june-is-coming/149 -
Alright thanks. I did a hard reset and am now charging it all day to see if there will be any difference. In a couple of day I’d know.
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The hard reset seems promising, but I don’t know if it solved the issue completely. The watch now died while it was at 5%. I don’t know if that’s “normal”. I know old mobile devices, like smartphones, do the same thing.
Anyway, if it sticks at 5% I van live with that. But if this is just a random number, then I’ll buy something else. Probably not a Suunto. I have been very happy with the 3s, but this watch… Meh…
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@daveve
Did you ever try to contact support? -
@sartoric I haven’t. I did so in the past with rather simple bugs without a solution, so I guess I don’t have any expectations. I’ll try though, because today it died at 25% even.
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@daveve if it is under warranty they’ll fix it, or offer you a replacement. Suunto customer service is pretty good.
Watch: Suunto Vertical Ti
Blog: isazi's home
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Thanks. I did contact them. Unfortunatelly it’s not under warranty. They do offer to send it, examine it and then make an estimate of the costs. I’ll think about that.
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@daveve remember, it’s written somewhere, than if out of warranty you have to pay for shipping and this check. I think I remember something like this from another forum user.
Watch: Suunto Vertical Ti
Blog: isazi's home
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Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour. Plus package back- and forward. And a potential fix, which will probably be pricy. I can buy a second hand for that price as well. I won’t but it would probably be a better investement
Today it died at 29%. But I’d let the battery drain completely instead of charging it. Now normally when the charging icon appears on the watch and I plug it in, it starts loading at where it died. So last week it died at 25% and when I connect it, it starts at 25%. Today I let it die completely. So even the charging icon dissapeared. It died at 29%, but when I plug it in now, it starts charging 0%. Maybe it did reset something. We’ll see
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@daveve said in Suunto9 battery dies between 17 and 24%:
I don’t know what they’ll ask for this,
Well, you can ask I guess
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@daveve said in Suunto9 battery dies between 17 and 24%:
Exactly my reason of doubt. I don’t know what they’ll ask for this, but if I know developers usually charge about 100+ euro per hour.
I think it’s 40EUR in Europe. Someone at some point posted the price list in the forum. You could also ask them directly
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Thanks for the replies. Good point, I’ll just ask
In the meanwhile the watch is stuck at 68%, it stops charging right there. Can’t get passed it. So I’d guess the bad end of the battery shifted from end to start.
[edit] Disconnecting and connecting it a couple of times seems to work. It’s charging past 68% now.
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@daveve I guess your battery has issues, but have you also tried with another cable? Maybe someone you know can borrow you one?
Watch: Suunto Vertical Ti
Blog: isazi's home
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@isazi I don’t know anyone with another cable. I have a backup one (which is a knockoff) that I haven’t unpacked / used yet. I’d might give it a shot. If the battery is broken already, it probably wouldn’t hurt.
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@daveve
once it’s fully charged, do a soft reset (restart)
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@freeheeler Will do that Freewheeler!
The battery is acting strange though. It was charging insanly slow. Took 2 hours from 68% to 82% where it seems stuck again. I unplugged it again and after plugging it in, it’s 99% all of a sudden…
On the flipside. I can still use it for four days without charging with 3 hours of MTB-ing, 2 hours of running and 2 hours of power training. So it does still hold enough battery compared to a regular smartwatch that has to be charged almost daily.
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Starting at 0% didn’t help either. It died at 5% again. Today it used the last 23% in about 10hours without measuring anything (power save mode). So the last end of the batterylife is just unpredictable.
I’ll ask for a quote to replace the battery and will let you know.
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@daveve
doesn’t sound promising…
and please keep us posted.
I have only good experience with Suunto service! -
I contacted Suunto. They can’t give a quote for replacing the battery. No idea why this seems hard for a pretty standard procedure. They will charge 41 euro to examine it. Sending it with track and trace is 7 euro, plus back. So it will cost me about 55 euro to have someone diagnose my watch to tell me that I need to replace the battery. The battery then still needs to be replaced and they can charge whatever they want for it.
After 8 years of Suunto I decided to move on. I bought a Polar Grit X. Batterylife is more than twice the batterylife of a brand new Suunto 9. Plus GPS is found faster and optical heartrate is actually spot and the same as my breaststrap while my Suunto 9 is nowhere near 10% accuracy. It’s also thinner and lighter. I like the looks of the Suunto better though, but this comes close. The barometer seems to be equally as bad as Suunto or my Garmin cyclingcomputer.
All in all I once was happy with Suunto. Especially the 3S. But the 9 just didn’t cut it for me.
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@daveve The reason support doesen’t give out quotes for any repair is because it’s by no means certain that the issue is the battery, and not some other component. To be able to be sure of that, the watch needs to be looked at.
Also, the freight fee is only paid when the cost estimation made by the technician is refused - it is not on top of the repair cost. I assume you don’t leave in one of these countries => https://www.suunto.com/Support/Repair-services/Online-Service-Request/. Because if you live in one of those, shipping (out and back) is included in the freight of 41 euros, which are in turn not paid on top of the repair cost: the cost estimation is a final price, including shipping and taxes.
