No-Map-Problem

zhang965

Bloody hell, I did a walk, when I begin the map is still there, 10 minutes after it became empty. And I et off route message even I’m on the route.

Can’t believe this.

StefanoMorgan

@zhang965 Have you contacted Suunto Support?

zhang965

@StefanoMorgan said in No-Map-Problem:

@zhang965 Have you contacted Suunto Support?

You pick my line

Can’t believe this.

BrunoH

@ChrisA another great man Freddie Mercury used to say “I want it all and I want it now!”

mikekoski490

While still waiting for my Vertical to arrive, I thought I would read through the Suunto Vertical user manual online. Just FYI for the Admins here, there is a broken link on the Offline maps section: https://www.suunto.com/en-ca/Support/Product-support/suunto_vertical/suunto_vertical/navigation/offline-maps/

A more detailed instruction on how to setup a wireless network and download offline maps in Suunto app is available here.

The hyperlink for ‘…available here.’ is broken and gets the following:

404 ERROR

PAGE NOT FOUND
Sorry! The page you are looking for does not exist anymore.

ChrisA

@StefanoMorgan Thanks for your hint, but I don‘t see what that would be good for, other than they would also tell me, that there‘s a problem. As long as I know theres nothing I can do, I‘ll wait until Suunto comes up with an solution

ChrisA

@BrunoH yeah… it didn’t go so well for him. What a pitty he died so early. He was such a great musician

StefanoMorgan

@ChrisA If you read most of his comments, i think you understand how it is meant

ChrisA

@StefanoMorgan now i got it

Spree

@mikekoski490 it looks like FAQs about the Vertical are not up yet, and that link was supposed to send you to an FAQ.

Dimitrios Kanellopoulos

@ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

delete the regions you down loaded with SA
sync your watch.
out the watch on the charger for 10 mins (maybe optional)
reboot (maybe optional )
redownload the maps

Test

Racoon6

@Dimitrios-Kanellopoulos

I will test it soon. With „reboot“ You mean a soft reset?

Dimitrios Kanellopoulos

@Racoon6 yes

Racoon6

@Dimitrios-Kanellopoulos

It works! Followed your instructions exactly and everything works! Thanks man!

zhang965

@Dimitrios-Kanellopoulos said in No-Map-Problem:

ChrisA we found the issue with the region and should be fixed (awaiting confirmation from other internal and extrernal testers ) . If you want to go on and test

delete the regions you down loaded with SA

sync your watch.

out the watch on the charger for 10 mins (maybe optional)

reboot (maybe optional )

redownload the maps

Test

So in summary it’s to re-download the map right?

ChrisA

@Dimitrios-Kanellopoulos works for me

I didn’t do a soft reset, so that really seems to be optional. Thanks for your help

freeheeler

@ChrisA
it’s awesome how fast the team fixed the issue!!

Dimitrios Kanellopoulos

@zhang965 Yes. At the moment if we update / fix the maps people need to delete and download again.

In the future release (not hotfix that is coming up very soon ) , once you put the watch to the charger it will automatically update to latest maps etc.

SirMcKey

The fix worked and you, gentlemen of the Forum, did an excelent job. Well done and have a nice day!

EzioAuditore

@Dimitrios-Kanellopoulos do you know if we have to delete and re add all regions we added. Cause I am traveling and tried the maps on 2 different regions (south Germany) and is all black. I also have Greece for example (Attika and Peloponnese) so should i refresh only the German ones or all? Thanks a lot.