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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • Mitch9M Offline
      Mitch9 @Mitch9
      last edited by

      @Mitch9 said in Suunto Vertical: Bug Collection:

      Feedback after first mountaineering tour:

      • S+ app “safe” not working (black screen)
      • touchscreen stopped working not during activity (after soft reset everything was fine)
      • solar widget shows strange data for saturday (after more than 11 hous activity with sun burn despite three time sun protection with 50 SPF)

      20230605_104521~2.jpg

      Interesting: Now the widget updated the data (no idea why this happened!) and this is more realistic.

      20230605_153448~2.jpg

      Watch: Suunto Vertical Titanium Solar (Sand)
      SA: Android (beta)
      HRS: Polar H10

      1 Reply Last reply Reply Quote 0
      • D Offline
        dombo Bronze Member
        last edited by dombo

        I finally managed to discharge my Vertical completely (there was connect charger icon on the display) in order to calibrate the battery.

        When I connect it to the charger, first I saw battery is charging, later watch boot up. I let it on the charger, but I noticed there was no charging screen and it stopped to charge with 5% showed on the watch face without increasing. I had to disconnect/connect charger in order to get charging screen and continue to charging.

        I’m not sure if this is by design, as just connecting the watch to the charger does not ensure battery will be charged (even after few hours).

        also my question is, if this will calibrate the battery as charging cycle was interrupted?

        J EgikaE 2 Replies Last reply Reply Quote 0
        • J Online
          Jugger @dombo
          last edited by

          @dombo I had also same issue when loading my empty SV. I had maps on download and it started at the same time. Watch was beeping 🙄 for a minute before map download started and sounds where gone. After maps where succesfully downloaded I had 9% battery and it didn’t continue loading battery. After disconnect/connect it did load full. Calibration seems to be working dispite that. After 10 days still 48% with 24/7 HR and few hours of GPS.

          Suunto Vertical Titanium Forest

          1 Reply Last reply Reply Quote 0
          • Stoke80S Online
            Stoke80
            last edited by

            I think it was mentioned before, but couldn’t find it anymore:

            Incoming messages are not always notified with vibration and highlighted on the screen on the SV.
            If I check afterwards, they are shown in the message widget, but as said not highlighted on the main screen and notified with vibration.

            At the moment I would guess, it’s about 50% of the notifications which are not highlighted

            Suunto Quest / Suunto Ambit 3 Peak / Sununto Spartan Sport Wrist HR / Suunto 9 Baro / Suunto 9 Peak Pro / Suunto Vertical / Suunto Race S

            1 Reply Last reply Reply Quote 1
            • Frederick RochetteF Offline
              Frederick Rochette Bronze Member
              last edited by

              This morning I did a 3h45 trail ride using the map plus navigation.
              When I started I was at 100% battery and by the end I was down to 86%.
              I should point out that the GPS is in ‘best’ mode and that I was often in direct sunlight.
              IMG_6370.jpeg

              isaziI 1 Reply Last reply Reply Quote 0
              • EgikaE Offline
                Egika Platinum Member @dombo
                last edited by

                @dombo no problem. The calibration points for the battery management are the shut-down voltage at the low end and the full-charge voltage at the high end. Whatever mAh goes into or out of the battery if added up - continuously or interrupted makes no difference.

                t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                Race S All Black - TI Canary - Titanium Courtney

                1 Reply Last reply Reply Quote 3
                • isaziI Offline
                  isazi Moderator @Frederick Rochette
                  last edited by

                  @Frederick-Rochette how many S+ apps? Or none at all?

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  Frederick RochetteF 1 Reply Last reply Reply Quote 0
                  • Frederick RochetteF Offline
                    Frederick Rochette Bronze Member @isazi
                    last edited by

                    @isazi only one : weather

                    Ivan De RasisI isaziI 2 Replies Last reply Reply Quote 0
                    • Ivan De RasisI Offline
                      Ivan De Rasis @Frederick Rochette
                      last edited by

                      @Frederick-Rochette said in Suunto Vertical: Bug Collection:

                      @isazi only one : weather

                      Stranamente non riesco più a trovare nel menu di SV la funzione feedback dalle impostazioni

                      Suunto 9 Baro
                      Suunto Vertical

                      1 Reply Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @Frederick Rochette
                        last edited by

                        @Frederick-Rochette that’s too much indeed. Let’s wait a couple of weeks for the hotfix and then we’ll see if logs are necessary.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        Frederick RochetteF 1 Reply Last reply Reply Quote 4
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          Weather app destroys the battery , known

                          Community Manager / Admin @Suunto
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                          surfboomerangS D 2 Replies Last reply Reply Quote 6
                          • surfboomerangS Offline
                            surfboomerang @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos Also other known issues with S+ apps?

                            Suunto Vertical Titanium Solar
                            OnePlus Nord 4

                            E 1 Reply Last reply Reply Quote 0
                            • D Offline
                              dombo Bronze Member @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos it was discussed on the forum already… but… we all bought the product for a full price (Vertical), which has lot of bugs. we are testing, continue reporting, loosing our data,… I would expect from Suunto at least list of acknowledged bugs, advises for workarounds and more open communication.

                              because waiting undefined couple of weeks for hotfix firmware update is not pleasant at all.

                              isaziI Dimitrios KanellopoulosD Brad_OlwinB S 4 Replies Last reply Reply Quote 4
                              • babychaiB Offline
                                babychai Silver Members
                                last edited by

                                Hi,

                                2 days ago i hike for 9 hours 17 mins. i wear SV (stainless steel) and S9P at the same time to track my hike.
                                SV i use performance mode and i only turn on Weather S+ app. battery from 85% drop to 45%
                                S9P i use performance mode without turn on any S+ apps. battery from 95% drop to 55%

                                SV i did click more button for navigation but didn’t expect the amount of percentage dropped is same with S9P

                                as i read from forum here turn on 2 S+ apps will drain more battery. so is it turn on any 1 S+ app will also drain more battery?

                                Suunto Vertical Black Ruby (S/S)
                                S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
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                                isaziI 1 Reply Last reply Reply Quote 0
                                • isaziI Offline
                                  isazi Moderator @babychai
                                  last edited by

                                  @babychai some apps drain too much battery, this will be fixed.

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  babychaiB 1 Reply Last reply Reply Quote 1
                                  • isaziI Offline
                                    isazi Moderator @dombo
                                    last edited by

                                    @dombo I guess like with everything else, if you are not satisfied at all ask for a reimbursement. I bought mine watch like everyone else, zero crashes and no bugs. So, it’s not as buggy as reading the forum makes it sound.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    TieutieuT D 2 Replies Last reply Reply Quote 6
                                    • babychaiB Offline
                                      babychai Silver Members @isazi
                                      last edited by

                                      @isazi cool, thanks.

                                      Suunto Vertical Black Ruby (S/S)
                                      S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                                      Suunto 9 Peak All Black
                                      Suunto Spartan Trainer Wrist HR (Black)

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                                      • TieutieuT Offline
                                        Tieutieu Platinum Member @isazi
                                        last edited by

                                        @isazi said in Suunto Vertical: Bug Collection:

                                        @dombo I guess like with everything else, if you are not satisfied at all ask for a reimbursement. I bought mine watch like everyone else, zero crashes and no bugs. So, it’s not as buggy as reading the forum makes it sound.

                                        Same as @isazi, not a single “real” bug (I Mean, that would crash the watch or make it useless). Just the few issues that are discussed (extra battery consumption when using apps, maps not shown sometimes - fixed with stopping the watch thru settings/general/stop the watch…and I think that’s all). And I can tell I’ve tested it and pushed it quite far. World needs more indulgence 😊

                                        Concerning battery…I don’t know when I’ll be able to get it to 0%…just went for an hour trail running, starting with 5% battery left. Almost under trees all along, maps activated and displayed half an hour, and gps to best…and still 4% when finishing…

                                        Suunto’s devices at home :
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                                        1 Reply Last reply Reply Quote 5
                                        • D Offline
                                          dombo Bronze Member @isazi
                                          last edited by

                                          @isazi so my watch is not OK and I should ask to replace it? “I had no issues” is not proof that product has no issues, while “multiple people had some issues” proof product has issues. usually testers and developers have no issues on their own testings 🙂 or am I wrong?

                                          I had a lot of crashes (both in sport mode and watch face mode), maps didn’t work when I needed them and battery is totally random between 1 and 5% in an hour. doing different sports, different sport modes, different S+ apps. reaching zero battery was also almost impossible for me, because I had to charge it to be sure to last 10+ hours on bike. It is true I can use it, gps track is great and big kudos to Suunto devs for saving activity on crash (even not all data are included).

                                          as I can see, I’m not alone here with the issues. so or some part of production is faulty or there are bugs. and bugs were indirectly confirmed also by you.

                                          so it is just raising frustration and I promise I will silently wait for the hotfix.

                                          sartoricS isaziI 2 Replies Last reply Reply Quote 0
                                          • sartoricS Offline
                                            sartoric Moderator @dombo
                                            last edited by

                                            @dombo said in Suunto Vertical: Bug Collection:

                                            @isazi so my watch is not OK and I should ask to replace it?

                                            In fact he said to ask for a refund 🙂 not for a replacement

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