Sensors full of Bubbles, Plastic peels off.

[GiPFELKiND]

@Egika German chat/ Message here?

[Mff73]

@AntoniusGaius
aren’t you sure it is not like an additionnal plastic film (like a protective one) on the surface which is causing bubbles ?

Not easy with just photo, but is there anything which could be peeled ?

[AntoniusGaius]

@Mff73 It looks like it but not, there is clear coat. It peels by particles. See my picture of the first defective casing below :-(. It would be nice to just peel off the protective film and to have a nice smooth surface.

[AntoniusGaius]

@GiPFELKiND GaPa local?? Nice Meine Lieblings Dorf ist Wallgau. Ich war dort mindestens zehnmal mit Kinder, als sie klein waren.

[Tieutieu]

@AntoniusGaius It really seems to be the protective plastic film…I remember it was like that on my Wife’s s9pp. I also though It was not be be removed at first.

[AntoniusGaius]

@Tieutieu Sorry, there is nothing to be removed. See my first experience, there is some kind of clear coat on it. It peeled et the end. You can remove it with sand paper I absolutely don’t understand why it this clear coated.

You have peeled off something from your wife’s 9PP? It is firs time somebody mentioned something like this in this forum. I have second piece of these and there was nothing to be peeled off. Maybe display film I don’t remember.

I thought that there is something to be peeled off on the first piece till it starts to peel off itself by pieces…

Anyway thank you for your idea.

[Tieutieu]

@AntoniusGaius OK ; strange. Yes I remember I removed a protective film but at first have almost not noticed it.
Hope it will be fixed.
As others, My SV or my wife’s S9pp are worn H24, and exposed to everything : hot, cold, rain, sun, swimming pool…and we don’t have any bubbles or think like you have.

[AntoniusGaius]

@Tieutieu That’s good to hear, so it is still hope out there for me

[A Former User]

I’ve just bought a refurbished unit (coming from an almost dead Suunto Spartan Sport WHR) and after reading this I’m a bit worried…

[Egika]

@ankletom do you also have bubbles?
If not - why worrying?

[A Former User]

@Egika I don’t know yet, it should arrive in a few days.

[sartoric]

@ankletom
Hopefully (almost surely :D) it will be ok, as a new unit, since it’s not used but refurbished.

but then, only god knows

[A Former User]

@sartoric said in Sensors full of Bubbles, Plastic peels off.:

since it’s not used but refurbished

Good to know, after all buying refurbished unit has its reasons

[pierre545]

Hi

I have the same issue on my Suunto Vertical.
I had contact the customer service last week.
They said that is a coating issue and I need to ship my watch in order to replace my watch case.

My SV is at suunto warehouse since today.
I will see in 20 working days.

[fv4500]

Hei there! My honeymoon with Suunto is probably over: my fantastic 9PP, bought September this year, is developing the same bubbles + coating peeling off. I won’t bother uploading a picture, it’s exactly the same as posted by others. Thanks for raising the issue by the way .
So, I’m not in the mood for letting go my watch for a month… What would happen if we just let the issue develop completely? I’m trying to leverage on one hand the (minimum) one month without the watch and on the other just live with the issue. Any thoughts? What sensors do we have there? How would readings be affected?
Just 2 more cents: like many others, my watch has not been in contact with anything except my skin and my sweat, has been taken care of after each activity with clean, clear water and, well, I can’t imagine any reasonable reason why this would be happening .
Cheers!

[Elipsus]

@fv4500 Yo, you should try to send it back, the bubbles will affect the HR reading once they start to be on the sensing area (the squares above and below the LEDS), also for me they irritated my skin because its scratchy

[GiPFELKiND]

@pierre545 how long you use your vertical since this bubbles make it Scratch?! How long time?

[GiPFELKiND]

@fv4500 how long you use your watch until this bubbles are coming?

[fv4500]

@GiPFELKiND I wear the watch basically 24/7 (except for charging 20min once a week). Aprox 5 activities per week (including running, hiking, treadmill…), 45min each since I got my 9PP this September. The rest of the watch looks “just unboxed”. Maybe my sweat is like Alien’s xenomorph’s blood…

[fv4500]

@Elipsus yeah… I know I should, but it’s hard for me to swallow that I’ll loose the watch for so long… I use the HR strap anyways so I just wanted to leverage the impact of just accepting this. Will see…