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    uncomplete track during activity

    Scheduled Pinned Locked Moved Suunto Race
    racenavigationtrackdisplayissue
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    • Brad_OlwinB Offline
      Brad_Olwin Moderator @ortles
      last edited by

      @ortles I had this happen as well. Suunto knows about the bug and will fix but we do not know when.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      O AntoineA 2 Replies Last reply Reply Quote 1
      • O Offline
        ortles Silver Members @Brad_Olwin
        last edited by

        @Brad_Olwin @Egika Thanks for the update!

        That sounds like good news, if they will fix it, everything should be fine - hope this will come with the next update!

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        • W Offline
          wesk2a
          last edited by

          I also have this problem on my Suunto Vertical, I’ve reported it more than a month ago here https://forum.suunto.com/topic/10264/initial-part-of-previous-track-disappears-on-watch but nothing has happened since. IMHO this is totally unacceptable because it’s absolutely a safety-relevant bug.

          Brad_OlwinB O 2 Replies Last reply Reply Quote 2
          • Brad_OlwinB Offline
            Brad_Olwin Moderator @wesk2a
            last edited by Brad_Olwin

            @wesk2a I hear you! Happened to me this weekend during SkiMo as well. I needed to see the right trail back to my car. Suunto knows this is a bug.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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            • O Offline
              ortles Silver Members @wesk2a
              last edited by ortles

              @wesk2a said in uncomplete track during activity:

              I also have this problem on my Suunto Vertical, I’ve reported it more than a month ago here https://forum.suunto.com/topic/10264/initial-part-of-previous-track-disappears-on-watch but nothing has happened since. IMHO this is totally unacceptable because it’s absolutely a safety-relevant bug.

              I absolutely agree with you! It‘s not a ‚nice to have‘ but a safety-relevant issue.

              Here they are discussing about the suunto update policy:

              https://forum.suunto.com/topic/10338/unfortunately-time-to-go-back-to-garmin/123

              I agree that for some features it‘s not necesssary to offer updates every three to four weeks. But if the issue is relevant for safety, they should be quicker IMHO.

              My old ambit peak 3 had no problems with that, so I was surprised that the new vertical, which is supposed to be used in an alpine environment, does not offer a reliable track back option.

              Hope they will fix this better sooner than later…

              isaziI 1 Reply Last reply Reply Quote 3
              • isaziI Offline
                isazi Moderator @ortles
                last edited by

                This post is deleted!
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                • S skitouring referenced this topic on
                • peegeeP Offline
                  peegee @skitouring
                  last edited by

                  @skitouring
                  Do you know if it has been fixed on new update?

                  Been with a Suunto on my wrist since Ambit2
                  Currently alternating between Race titanium & Vertical titanium solar.
                  Would love a Vertical with amoled display.

                  Mff73M 1 Reply Last reply Reply Quote 1
                  • Mff73M Offline
                    Mff73 @peegee
                    last edited by

                    @peegee
                    It seems not
                    https://forum.suunto.com/post/141156

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

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                    • O Offline
                      ortles Silver Members @Mff73
                      last edited by

                      @Mff73 said in uncomplete track during activity:

                      @peegee
                      It seems not
                      https://forum.suunto.com/post/141156

                      This is very disappointing!

                      They are working on new watch faces and other lifestyle features (wow…), but are unable to fix such a bug which concerns one of the basic functions and is obviously relevant for safety.

                      What a weak performance from suunto.

                      Are they really in the outdoor business and are they using their own products? I guess not…

                      freeheelerF isaziI 2 Replies Last reply Reply Quote 0
                      • freeheelerF Offline
                        freeheeler @ortles
                        last edited by

                        @ortles
                        obviously not a walk in the park to fix this issue.

                        living sideways

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                        • isaziI Offline
                          isazi Moderator @ortles
                          last edited by

                          @ortles I agree, this is something that needs to be fixed, we have reported it a while ago and also inquired recently (when getting closer to release) to know if it was fixed or not.
                          Unfortunately, I think this requires some work that affects the inner workings of how the activity is recorded, in fact remember that only recently the watches with large memory got the capacity to record long (hundred hours) activities, so I hope to see this fixed in the Q2 release (if it comes, the future is not for us to know).

                          babychaiB 1 Reply Last reply Reply Quote 2
                          • babychaiB Offline
                            babychai Silver Members @isazi
                            last edited by

                            @isazi thanks for the update. because of the safety, i hope Suunto will release new firmware update ASAP/immediately once this bug has been fixed without waiting until Q2, Q3 etc

                            Suunto Vertical Black Ruby (S/S)
                            S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                            Suunto 9 Peak All Black
                            Suunto Spartan Trainer Wrist HR (Black)

                            isaziI O 2 Replies Last reply Reply Quote 2
                            • isaziI Offline
                              isazi Moderator @babychai
                              last edited by

                              @babychai all I can see is that fixing this bug was planned for Q1, so this update, but I guess there was not enough time.

                              O 1 Reply Last reply Reply Quote 2
                              • O Offline
                                ortles Silver Members @isazi
                                last edited by

                                @isazi said in uncomplete track during activity:

                                @babychai all I can see is that fixing this bug was planned for Q1, so this update, but I guess there was not enough time.

                                Thanks for the insights! Good to hear they are working on it.

                                Instead of fixing the breadcrumb line another good - or even better - solution could be to offer an explicit track back option in the navigation menue (i. e. the recorded track is taken as a new track and is just followed back - ambit peak 3 had that option).

                                I am not a software engineer - but is it that difficult considering the fact, that the track itself is recorded correctly? The recorded data just has to be taken and followed the other way around…

                                S 1 Reply Last reply Reply Quote 3
                                • O Offline
                                  ortles Silver Members @babychai
                                  last edited by

                                  @babychai

                                  I definitely agree with you, they should do an instant update without waiting any longer when the problem is fixed.

                                  Having the possibility to follow your track back for an outdoor gps watch is like showing the correct time - this should work correctly anytime and under any circumstances.

                                  ? 1 Reply Last reply Reply Quote 4
                                  • ? Offline
                                    A Former User @ortles
                                    last edited by

                                    @ortles said in uncomplete track during activity:

                                    they should do an instant update without waiting any longer when the problem is fixed

                                    👍 🤞

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                                    • S Offline
                                      skitouring @ortles
                                      last edited by

                                      @ortles

                                      I fully agree.
                                      Being able to follow your track back is the main reason I bought an expensive GPS watch. It’s a safety tool, especially for mountain activities such as ski-touring (spring season on glacier has just started)

                                      The track back option existed on old suunto watches (traverse, ambit …) and has disappeared on Race, Vertical, and even 9 peak, replaced by the beadcrumb line.

                                      I don’t know for how long Suunto has been aware of this bug, but I guess at least for 6 months.

                                      If it’s complicated to fix the breadcrumb, they should at least provide a back-up solution with the track back option they do have in their old catalog.

                                      I have a 6 days ski touring trip planned in 2 weeks, I will have to bring my old Suunto traverse, and it is a major disappointment.

                                      This bug has been happening on every ski tourng activity I had, including for rather short activities (4-5 hours), not for record long activities !!

                                      This is totally unaccpetable for a premium “adventure outdoor watch”.

                                      babychaiB O 2 Replies Last reply Reply Quote 2
                                      • babychaiB Offline
                                        babychai Silver Members @skitouring
                                        last edited by

                                        @skitouring for my case, track disappeared is not always happen but not sure what trigger it to happen no matter short or long activities. currently i wearing my S9P as a backup.

                                        Suunto Vertical Black Ruby (S/S)
                                        S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                                        Suunto 9 Peak All Black
                                        Suunto Spartan Trainer Wrist HR (Black)

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                                        • AntoineA Offline
                                          Antoine Bronze Member @Brad_Olwin
                                          last edited by Antoine

                                          @Brad_Olwin does it happen always ? Or just sometimes ? In which case?
                                          (I have a SV)
                                          Thanks

                                          Watch: Suunto vertical solar

                                          Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                          • Brad_OlwinB Offline
                                            Brad_Olwin Moderator @Antoine
                                            last edited by

                                            @Antoine it will happen on long activities.

                                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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