uncomplete track during activity

Brad_Olwin

@ortles I had this happen as well. Suunto knows about the bug and will fix but we do not know when.

ortles

@Brad_Olwin @Egika Thanks for the update!

That sounds like good news, if they will fix it, everything should be fine - hope this will come with the next update!

wesk2a

I also have this problem on my Suunto Vertical, I’ve reported it more than a month ago here https://forum.suunto.com/topic/10264/initial-part-of-previous-track-disappears-on-watch but nothing has happened since. IMHO this is totally unacceptable because it’s absolutely a safety-relevant bug.

Brad_Olwin

@wesk2a I hear you! Happened to me this weekend during SkiMo as well. I needed to see the right trail back to my car. Suunto knows this is a bug.

ortles

@wesk2a said in uncomplete track during activity:

I also have this problem on my Suunto Vertical, I’ve reported it more than a month ago here https://forum.suunto.com/topic/10264/initial-part-of-previous-track-disappears-on-watch but nothing has happened since. IMHO this is totally unacceptable because it’s absolutely a safety-relevant bug.

I absolutely agree with you! It‘s not a ‚nice to have‘ but a safety-relevant issue.

Here they are discussing about the suunto update policy:

https://forum.suunto.com/topic/10338/unfortunately-time-to-go-back-to-garmin/123

I agree that for some features it‘s not necesssary to offer updates every three to four weeks. But if the issue is relevant for safety, they should be quicker IMHO.

My old ambit peak 3 had no problems with that, so I was surprised that the new vertical, which is supposed to be used in an alpine environment, does not offer a reliable track back option.

Hope they will fix this better sooner than later…

isazi

This post is deleted!

peegee

@skitouring
Do you know if it has been fixed on new update?

Mff73

@peegee
It seems not
https://forum.suunto.com/post/141156

ortles

@Mff73 said in uncomplete track during activity:

@peegee
It seems not
https://forum.suunto.com/post/141156

This is very disappointing!

They are working on new watch faces and other lifestyle features (wow…), but are unable to fix such a bug which concerns one of the basic functions and is obviously relevant for safety.

What a weak performance from suunto.

Are they really in the outdoor business and are they using their own products? I guess not…

freeheeler

@ortles
obviously not a walk in the park to fix this issue.

isazi

@ortles I agree, this is something that needs to be fixed, we have reported it a while ago and also inquired recently (when getting closer to release) to know if it was fixed or not.
Unfortunately, I think this requires some work that affects the inner workings of how the activity is recorded, in fact remember that only recently the watches with large memory got the capacity to record long (hundred hours) activities, so I hope to see this fixed in the Q2 release (if it comes, the future is not for us to know).

babychai

@isazi thanks for the update. because of the safety, i hope Suunto will release new firmware update ASAP/immediately once this bug has been fixed without waiting until Q2, Q3 etc

isazi

@babychai all I can see is that fixing this bug was planned for Q1, so this update, but I guess there was not enough time.

ortles

@isazi said in uncomplete track during activity:

@babychai all I can see is that fixing this bug was planned for Q1, so this update, but I guess there was not enough time.

Thanks for the insights! Good to hear they are working on it.

Instead of fixing the breadcrumb line another good - or even better - solution could be to offer an explicit track back option in the navigation menue (i. e. the recorded track is taken as a new track and is just followed back - ambit peak 3 had that option).

I am not a software engineer - but is it that difficult considering the fact, that the track itself is recorded correctly? The recorded data just has to be taken and followed the other way around…

ortles

@babychai

I definitely agree with you, they should do an instant update without waiting any longer when the problem is fixed.

Having the possibility to follow your track back for an outdoor gps watch is like showing the correct time - this should work correctly anytime and under any circumstances.

A Former User

@ortles said in uncomplete track during activity:

they should do an instant update without waiting any longer when the problem is fixed

skitouring

@ortles

I fully agree.
Being able to follow your track back is the main reason I bought an expensive GPS watch. It’s a safety tool, especially for mountain activities such as ski-touring (spring season on glacier has just started)

The track back option existed on old suunto watches (traverse, ambit …) and has disappeared on Race, Vertical, and even 9 peak, replaced by the beadcrumb line.

I don’t know for how long Suunto has been aware of this bug, but I guess at least for 6 months.

If it’s complicated to fix the breadcrumb, they should at least provide a back-up solution with the track back option they do have in their old catalog.

I have a 6 days ski touring trip planned in 2 weeks, I will have to bring my old Suunto traverse, and it is a major disappointment.

This bug has been happening on every ski tourng activity I had, including for rather short activities (4-5 hours), not for record long activities !!

This is totally unaccpetable for a premium “adventure outdoor watch”.

babychai

@skitouring for my case, track disappeared is not always happen but not sure what trigger it to happen no matter short or long activities. currently i wearing my S9P as a backup.

Antoine

@Brad_Olwin does it happen always ? Or just sometimes ? In which case?
(I have a SV)
Thanks

Brad_Olwin

@Antoine it will happen on long activities.