Software Update 2.43.8/.12 (2025 Q2)
-
After the last update, the watch (suunto vertical titanium)suddenly showed a lock screen with a padlock, without being able to unlock it, I restarted by pressing the top button for 12 seconds, and it did not turn on again, the screen remained black with the lighting on, the battery at the time of the problem was at 90%.
-
@isazi Drop to zero also happens with Race S inbuild power meter
Race S
Ambit3 Vertical -
Has anyone experienced problems disconnecting synchronization between the watch and the phone after the final upgrade to 9PP??
-
I’m not sure if this is related to my watch (S9PP) or the latest sw update (2.43.12), but is anybody else having issues with their watch freezing up and requiring a reboot to become responsive again?
It happens:
- while idle (dining out, watching TV, etc
- while sleeping (the last two mornings I have woken up to a frozen watch)
- while exercising - this morning on a 10k Nordic Walking route with a duration of 1h40m I had to do a soft reset 7 times due to it freezing up
Interestingly enough, it didn’t occur yesterday during a 1h10m circuit training session although it did happen several other times throughout the day.
I’ve also thrown in a couple of hard resets, but that doesn’t seem to help.
So any ideas out there on whether it’s an issue with the latest SW update, or perhaps the watch in need of servicing?
-
@Danny-poleg yes some people experienced this issue. There are some elements in another Sync issues topic https://forum.suunto.com/post/169884
In my case, I solved the issue by removing HR zone duration in the activity option (SuuntoApp) before starting a running.
-
@VoiGAS I realized that yesterday while running. Few times I looked at my Race, the power was 0 and quickly rise. But in app it seems ok for me, just like it only shows wrong value on watch.
-
@Jan-Suchánek Right, same behaviour. In the app everything looks ok
-
I don’t know if i was already mention but i have 2 remarks and sur if is is the normal behavior:
• Raising your wrist : OFF
=> but during activities the backlight is activated when raising wrist (it seems it wasn’t the case some times ago)
• custom battery mode
=> it is always selected by default even if the configuration is exactly the same as perfo mode -
@Audaxjoe I have same issue. If I see the manual laps in SA it shows random laps probably something from the climbing app in the watch. Which to me is entirely useless.
I have not found a way to actually see the laps I created manually by pushing the lap button.If anyone has a fix, please let me know
Thanks -
Not here @Dareo, sorry… mine is working without issues since the update. Sounds worrisome that hard resets didn’t solve. Sending logs after an event you described to Suunto seems the next logical step.
