Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    68 Posts 24 Posters 1.8k Views 25 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Lorenz 0L Offline
      Lorenz 0
      last edited by

      I also have the same error with my today´s mtb tour. I tried it afterwards and it worked just fine with a new aktivity started - but unfortunately my ride today can´t be downloaded as .fit or any other data.
      Is there any chance to repair this error data of today´s tour?
      Thanks and BR,
      Lorenz

      1 Reply Last reply Reply Quote 0
      • paul28P Offline
        paul28
        last edited by paul28

        Add me to this list of impacted users. My long run yesterday isn’t loading fully in Suunto app and isn’t sync-ing to Training Peaks, Strava or Stryd Power Center. I also can’t manually extract a .fit file to import it manually.

        1 Reply Last reply Reply Quote 0
        • RaDeckR Offline
          RaDeck
          last edited by

          Same issue! Also using the Heart Rate zones Suunto+ App.
          For me seems to have started with the newest SW update on the watch:

          • 9PP: SW 2.43.12
          • IOS 18.5: APP 2.47.1
            Funny thing I also found out: I have the Auto Updates disabled as I always prefer controlling these based on my schedule, unfortunately after a few days the watch would update automatically even though I didn’t trigger that update.

          Hoping for a feedback fix soonest. I won’t perform any of the fixes mentioned above as it does not seem to be effective in resolving this issue.

          Suunto 9 Peak Pro Titanium Slate

          1 Reply Last reply Reply Quote 0
          • DRezvoffD Offline
            DRezvoff
            last edited by

            I turned off HR zones, left other Suunto Plus applications, it doesn’t help.
            There is no specific pattern. I recorded a trekking workout two days in a row with the same workout settings, one booted normally, the second booted but opened with a data error. It’s the same with running, one workout is fine, the rest of the workouts have a data error.

            Suunto Support when will this bug be fixed? will the workouts recorded with an error be synchronized as a result?

            Suunto 9 Peak Pro Titanium
            Suunto Spartan Sport WHR
            Sony Xperia 1, Android 10.

            1 Reply Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by

              I will be providing an apk to test that hopefully solves this issue.

              Steps:

              1. delete the “unsynced” to cloud activities from the app
              2. Update the app or if not updating (due to higher version on production) then reinstall
              3. Sync and test

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              DRezvoffD 1 Reply Last reply Reply Quote 1
              • P Offline
                Pierre 0 @marcomonari
                last edited by

                @marcomonari on my side, after removing S Plus option, I deleted the corrupted activities in the watch ; to avoid the sync error warning each time the app is connecting to the watch. And since then, run 3 times and bike one, without any Suunto Plus, synching is fine again.
                Not a recommandation for those who do not want to lose data. I hope Suunto will deliver a fix soon.

                Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
                • Dimitrios KanellopoulosD Offline
                  Dimitrios Kanellopoulos Community Manager
                  last edited by

                  Could you pleese try this:

                  https://drive.google.com/file/d/1uO32xz6td_1IPqHHenZF8nrZkXEDRnbo/view?usp=sharing

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  P 1 Reply Last reply Reply Quote 0
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager @Pierre 0
                    last edited by

                    @Pierre-0 what suunto plus where you using ?

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    P 1 Reply Last reply Reply Quote 0
                    • P Offline
                      piotr.bdz @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos Hi and thank you for the support,
                      I deleted my corrupted activities from the watch, reinstalled the app, applied the update you provided and resynced with the watch.

                      Unfortunately it doesn’t change the result : the activities upload still in a corrupted form.

                      P 1 Reply Last reply Reply Quote 1
                      • P Offline
                        Pierre 0 @piotr.bdz
                        last edited by

                        @piotr.bdz sorry that it didn’t work for you. Some others members already noticed that it does not solved sync issues.
                        In my case and just to be sure, when I launch an activity record (running, biking, walking) I am using only basic modes (no more custom since the issue appeared) and no Suunto Plus option (especially HR zones duration). I did not yet try with navigation.
                        I have iOS 18.5, Suunto app is 2.47.1 and the 9PP is 2.43.12

                        1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          Can you please find what Suunto plus is causing this issue ? Can it be hr zones ?

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          P J 2 Replies Last reply Reply Quote 0
                          • P Offline
                            piotr.bdz @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos the only suuntoplus feature that was active in the still corrupted activities was hr zones duration (more were installed but not active).

                            1 Reply Last reply Reply Quote 1
                            • J Offline
                              Jim Ellis @Dimitrios Kanellopoulos
                              last edited by

                              Good evening everyone,

                              Is the problem covered in this post this one?

                              IMG_8518.PNG

                              1 Reply Last reply Reply Quote 0
                              • M Offline
                                magna-planta
                                last edited by

                                I am(was?) also affected:

                                I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

                                On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
                                Firmware 2.43.12

                                I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back 😄

                                What are the best next steps for me personally and to support the analysis/bug fix?
                                Is there a chance the hike can be synced after a fix?

                                1 Reply Last reply Reply Quote 1
                                • DRezvoffD Offline
                                  DRezvoff @Dimitrios Kanellopoulos
                                  last edited by

                                  @Dimitrios-Kanellopoulos
                                  I did everything according to the instructions:

                                  • deleted the activity

                                  • an update has rolled out

                                  • synchronized it.

                                  • no deleted activity has appeared.

                                  did the following:

                                  • deleted the app from the phone
                                  • I installed the app from your Google disk link
                                  • synced it
                                  • the activity loaded
                                    , the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

                                  Suunto 9 Peak Pro Titanium
                                  Suunto Spartan Sport WHR
                                  Sony Xperia 1, Android 10.

                                  1 Reply Last reply Reply Quote 0
                                  • Dimitrios KanellopoulosD Offline
                                    Dimitrios Kanellopoulos Community Manager
                                    last edited by

                                    We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

                                    Community Manager / Admin @Suunto
                                    Creator of Quantified-Self.io
                                    youtube.com/c/dimitrioskanellopoulos
                                    https://instagram.com/dimitrioskanellopoulos
                                    https://www.strava.com/athletes/7586105

                                    D DRezvoffD 3 Replies Last reply Reply Quote 1
                                    • Toni ST Offline
                                      Toni S
                                      last edited by

                                      In my case I am missing two running activities and the suunto plus app used was HR zones duration.

                                      1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        DaisyM @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

                                        1 Reply Last reply Reply Quote 0
                                        • DRezvoffD Offline
                                          DRezvoff @Dimitrios Kanellopoulos
                                          last edited by

                                          @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

                                          Suunto 9 Peak Pro Titanium
                                          Suunto Spartan Sport WHR
                                          Sony Xperia 1, Android 10.

                                          1 Reply Last reply Reply Quote 0
                                          • DRezvoffD Offline
                                            DRezvoff @Dimitrios Kanellopoulos
                                            last edited by

                                            @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

                                            Suunto 9 Peak Pro Titanium
                                            Suunto Spartan Sport WHR
                                            Sony Xperia 1, Android 10.

                                            1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post

                                            Suunto Terms | Privacy Policy