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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • P Offline
      Pierre 0 @piotr.bdz
      last edited by

      @piotr.bdz sorry that it didn’t work for you. Some others members already noticed that it does not solved sync issues.
      In my case and just to be sure, when I launch an activity record (running, biking, walking) I am using only basic modes (no more custom since the issue appeared) and no Suunto Plus option (especially HR zones duration). I did not yet try with navigation.
      I have iOS 18.5, Suunto app is 2.47.1 and the 9PP is 2.43.12

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      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by

        Can you please find what Suunto plus is causing this issue ? Can it be hr zones ?

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        P J 2 Replies Last reply Reply Quote 0
        • P Online
          piotr.bdz @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos the only suuntoplus feature that was active in the still corrupted activities was hr zones duration (more were installed but not active).

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          • J Offline
            Jim Ellis @Dimitrios Kanellopoulos
            last edited by

            Good evening everyone,

            Is the problem covered in this post this one?

            IMG_8518.PNG

            1 Reply Last reply Reply Quote 0
            • M Offline
              magna-planta
              last edited by

              I am(was?) also affected:

              I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

              On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
              Firmware 2.43.12

              I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back 😄

              What are the best next steps for me personally and to support the analysis/bug fix?
              Is there a chance the hike can be synced after a fix?

              1 Reply Last reply Reply Quote 1
              • DRezvoffD Offline
                DRezvoff @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos
                I did everything according to the instructions:

                • deleted the activity

                • an update has rolled out

                • synchronized it.

                • no deleted activity has appeared.

                did the following:

                • deleted the app from the phone
                • I installed the app from your Google disk link
                • synced it
                • the activity loaded
                  , the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

                Suunto 9 Peak Pro Titanium
                Suunto Spartan Sport WHR
                Sony Xperia 1, Android 10.

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                • Dimitrios KanellopoulosD Offline
                  Dimitrios Kanellopoulos Community Manager
                  last edited by

                  We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  D DRezvoffD 3 Replies Last reply Reply Quote 1
                  • Toni ST Offline
                    Toni S
                    last edited by

                    In my case I am missing two running activities and the suunto plus app used was HR zones duration.

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                    • D Offline
                      DaisyM @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

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                      • DRezvoffD Offline
                        DRezvoff @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

                        Suunto 9 Peak Pro Titanium
                        Suunto Spartan Sport WHR
                        Sony Xperia 1, Android 10.

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                        • DRezvoffD Offline
                          DRezvoff @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

                          Suunto 9 Peak Pro Titanium
                          Suunto Spartan Sport WHR
                          Sony Xperia 1, Android 10.

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                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager
                            last edited by

                            Other S+ can be also the reason. For now on s9p please turn them off

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            DRezvoffD 1 Reply Last reply Reply Quote 0
                            • P Offline
                              Pierre 0 @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                              Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

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                              • DRezvoffD Offline
                                DRezvoff @Dimitrios Kanellopoulos
                                last edited by

                                @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                                but the two tracking sites where the weather is enabled are showing an error.

                                Suunto 9 Peak Pro Titanium
                                Suunto Spartan Sport WHR
                                Sony Xperia 1, Android 10.

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                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager
                                  last edited by

                                  Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  1 Reply Last reply Reply Quote 3
                                  • M Offline
                                    marcomonari
                                    last edited by

                                    Good morning,
                                    After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
                                    I reinstalled the app and re-paired it with the 9PP.
                                    Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
                                    I thought Suunto would have found a solution.

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                                    • T Online
                                      Triumph114
                                      last edited by

                                      Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
                                      Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

                                      T114

                                      9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                                      Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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