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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • P Online
      piotr.bdz @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos the only suuntoplus feature that was active in the still corrupted activities was hr zones duration (more were installed but not active).

      1 Reply Last reply Reply Quote 1
      • J Offline
        Jim Ellis @Dimitrios Kanellopoulos
        last edited by

        Good evening everyone,

        Is the problem covered in this post this one?

        IMG_8518.PNG

        1 Reply Last reply Reply Quote 0
        • M Offline
          magna-planta
          last edited by

          I am(was?) also affected:

          I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

          On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
          Firmware 2.43.12

          I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back 😄

          What are the best next steps for me personally and to support the analysis/bug fix?
          Is there a chance the hike can be synced after a fix?

          1 Reply Last reply Reply Quote 1
          • DRezvoffD Offline
            DRezvoff @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos
            I did everything according to the instructions:

            • deleted the activity

            • an update has rolled out

            • synchronized it.

            • no deleted activity has appeared.

            did the following:

            • deleted the app from the phone
            • I installed the app from your Google disk link
            • synced it
            • the activity loaded
              , the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

            Suunto 9 Peak Pro Titanium
            Suunto Spartan Sport WHR
            Sony Xperia 1, Android 10.

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            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by

              We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              D DRezvoffD 3 Replies Last reply Reply Quote 1
              • Toni ST Offline
                Toni S
                last edited by

                In my case I am missing two running activities and the suunto plus app used was HR zones duration.

                1 Reply Last reply Reply Quote 0
                • D Offline
                  DaisyM @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

                  1 Reply Last reply Reply Quote 0
                  • DRezvoffD Offline
                    DRezvoff @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

                    Suunto 9 Peak Pro Titanium
                    Suunto Spartan Sport WHR
                    Sony Xperia 1, Android 10.

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                    • DRezvoffD Offline
                      DRezvoff @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

                      Suunto 9 Peak Pro Titanium
                      Suunto Spartan Sport WHR
                      Sony Xperia 1, Android 10.

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                      • Dimitrios KanellopoulosD Offline
                        Dimitrios Kanellopoulos Community Manager
                        last edited by

                        Other S+ can be also the reason. For now on s9p please turn them off

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        DRezvoffD 1 Reply Last reply Reply Quote 0
                        • P Offline
                          Pierre 0 @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                          Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

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                          • DRezvoffD Offline
                            DRezvoff @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                            but the two tracking sites where the weather is enabled are showing an error.

                            Suunto 9 Peak Pro Titanium
                            Suunto Spartan Sport WHR
                            Sony Xperia 1, Android 10.

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                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by

                              Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              1 Reply Last reply Reply Quote 3
                              • M Offline
                                marcomonari
                                last edited by

                                Good morning,
                                After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
                                I reinstalled the app and re-paired it with the 9PP.
                                Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
                                I thought Suunto would have found a solution.

                                1 Reply Last reply Reply Quote 0
                                • T Online
                                  Triumph114
                                  last edited by

                                  Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
                                  Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

                                  T114

                                  9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                                  Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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