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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • M Offline
      magna-planta
      last edited by

      I am(was?) also affected:

      I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

      On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
      Firmware 2.43.12

      I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back 😄

      What are the best next steps for me personally and to support the analysis/bug fix?
      Is there a chance the hike can be synced after a fix?

      1 Reply Last reply Reply Quote 1
      • DRezvoffD Offline
        DRezvoff @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos
        I did everything according to the instructions:

        • deleted the activity

        • an update has rolled out

        • synchronized it.

        • no deleted activity has appeared.

        did the following:

        • deleted the app from the phone
        • I installed the app from your Google disk link
        • synced it
        • the activity loaded
          , the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

        Suunto 9 Peak Pro Titanium
        Suunto Spartan Sport WHR
        Sony Xperia 1, Android 10.

        1 Reply Last reply Reply Quote 0
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          D DRezvoffD 3 Replies Last reply Reply Quote 1
          • Toni ST Offline
            Toni S
            last edited by

            In my case I am missing two running activities and the suunto plus app used was HR zones duration.

            1 Reply Last reply Reply Quote 0
            • D Offline
              DaisyM @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

              1 Reply Last reply Reply Quote 0
              • DRezvoffD Offline
                DRezvoff @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

                Suunto 9 Peak Pro Titanium
                Suunto Spartan Sport WHR
                Sony Xperia 1, Android 10.

                1 Reply Last reply Reply Quote 0
                • DRezvoffD Offline
                  DRezvoff @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

                  Suunto 9 Peak Pro Titanium
                  Suunto Spartan Sport WHR
                  Sony Xperia 1, Android 10.

                  1 Reply Last reply Reply Quote 0
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    Other S+ can be also the reason. For now on s9p please turn them off

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    DRezvoffD 1 Reply Last reply Reply Quote 0
                    • P Offline
                      Pierre 0 @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                      Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

                      1 Reply Last reply Reply Quote 0
                      • DRezvoffD Offline
                        DRezvoff @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                        but the two tracking sites where the weather is enabled are showing an error.

                        Suunto 9 Peak Pro Titanium
                        Suunto Spartan Sport WHR
                        Sony Xperia 1, Android 10.

                        1 Reply Last reply Reply Quote 0
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          1 Reply Last reply Reply Quote 3
                          • M Offline
                            marcomonari
                            last edited by

                            Good morning,
                            After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
                            I reinstalled the app and re-paired it with the 9PP.
                            Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
                            I thought Suunto would have found a solution.

                            1 Reply Last reply Reply Quote 0
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