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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    73 Posts 27 Posters 2.1k Views 29 Watching
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    • Toni ST Online
      Toni S
      last edited by

      In my case I am missing two running activities and the suunto plus app used was HR zones duration.

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      • D Offline
        DaisyM @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

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        • DRezvoffD Offline
          DRezvoff @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

          Suunto 9 Peak Pro Titanium
          Suunto Spartan Sport WHR
          Sony Xperia 1, Android 10.

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          • DRezvoffD Offline
            DRezvoff @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

            Suunto 9 Peak Pro Titanium
            Suunto Spartan Sport WHR
            Sony Xperia 1, Android 10.

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            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by

              Other S+ can be also the reason. For now on s9p please turn them off

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              DRezvoffD 1 Reply Last reply Reply Quote 0
              • P Offline
                Pierre 0 @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

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                • DRezvoffD Offline
                  DRezvoff @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                  but the two tracking sites where the weather is enabled are showing an error.

                  Suunto 9 Peak Pro Titanium
                  Suunto Spartan Sport WHR
                  Sony Xperia 1, Android 10.

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                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    E RaDeckR 2 Replies Last reply Reply Quote 5
                    • M Offline
                      marcomonari
                      last edited by

                      Good morning,
                      After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
                      I reinstalled the app and re-paired it with the 9PP.
                      Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
                      I thought Suunto would have found a solution.

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                      • K Offline
                        kaibrownie
                        last edited by

                        So this is for future activities to disable the suunto plus apps that they can be synced? Is there any chance to sync past activities with activated suunto plus in the near future or are these activities broken forever?

                        1 Reply Last reply Reply Quote 1
                        • T Offline
                          Triumph114
                          last edited by

                          Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
                          Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

                          T114

                          9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                          Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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                          • E Offline
                            ecosurf @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos
                            Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

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                            • RaDeckR Offline
                              RaDeck @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
                              I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

                              Suunto 9 Peak Pro Titanium Slate

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                              • T Offline
                                Triumph114
                                last edited by

                                Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

                                T114

                                9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                                Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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                                • kielegatK Offline
                                  kielegat
                                  last edited by

                                  I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

                                  Suunto 9 peak pro
                                  Suunto Peak 9 titanium (broken)
                                  Garmin Forerunner 235 (still working. But Bad battery)
                                  Suunto Quest (broken)
                                  Omega Speedmaster Professional (my precious)

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