Sync issue - error loading data - sync not fully completed

[Dimitrios Kanellopoulos]

Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

[marcomonari]

Good morning,
After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
I reinstalled the app and re-paired it with the 9PP.
Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
I thought Suunto would have found a solution.

[kaibrownie]

So this is for future activities to disable the suunto plus apps that they can be synced? Is there any chance to sync past activities with activated suunto plus in the near future or are these activities broken forever?

[Triumph114]

Same issue this weekend but only with biking . The only S+ was Weather, I so removed it.
Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working

[ecosurf]

@Dimitrios-Kanellopoulos
Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

[RaDeck]

@Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

[Triumph114]

Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

[kielegat]

I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

[DRezvoff]

@Dimitrios-Kanellopoulos I looked at the analysis of the last two workouts, in one I forgot to set the sensations, and here is the data that appeared:

[DRezvoff]

@Dimitrios-Kanellopoulos During the training, the S+ - Manual interval race function was enabled.

[Alpha 156.42]

My friend’s S9PP also failed to sync.

[Jose Luis Fernández Pérez]

Checking the traffic of the app I can see it tries to connect To an invalid url

POST /events HTTP/1.1
Host: analytics.sports-tracker.com

The server responds with a

HTTP/1.1 404 Not Found
Server: nginx

After that, the sync fails.

[TrickyDickeyRichard]

I’ve used SuuntoPlus “HR Zones” during two runs, and both of those ended up with corrupted data. I also logged one walk without any active SuuntoPlus features, and that one worked just fine!

[Dimitrios Kanellopoulos]

Please try to resync. Backend fix is deployed.

[Dimitrios Kanellopoulos]

@Jose-Luis-Fernández-Pérez nothing Todo