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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    68 Posts 24 Posters 1.8k Views 25 Watching
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    • Toni ST Offline
      Toni S
      last edited by

      In my case I am missing two running activities and the suunto plus app used was HR zones duration.

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      • D Offline
        DaisyM @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

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        • DRezvoffD Offline
          DRezvoff @Dimitrios Kanellopoulos
          last edited by

          @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

          Suunto 9 Peak Pro Titanium
          Suunto Spartan Sport WHR
          Sony Xperia 1, Android 10.

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          • DRezvoffD Offline
            DRezvoff @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

            Suunto 9 Peak Pro Titanium
            Suunto Spartan Sport WHR
            Sony Xperia 1, Android 10.

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            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by

              Other S+ can be also the reason. For now on s9p please turn them off

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              DRezvoffD 1 Reply Last reply Reply Quote 0
              • P Offline
                Pierre 0 @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

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                • DRezvoffD Offline
                  DRezvoff @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                  but the two tracking sites where the weather is enabled are showing an error.

                  Suunto 9 Peak Pro Titanium
                  Suunto Spartan Sport WHR
                  Sony Xperia 1, Android 10.

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                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

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                    • M Offline
                      marcomonari
                      last edited by

                      Good morning,
                      After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
                      I reinstalled the app and re-paired it with the 9PP.
                      Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
                      I thought Suunto would have found a solution.

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                      • T Offline
                        Triumph114
                        last edited by

                        Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
                        Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

                        T114

                        9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                        Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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