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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
    73 Posts 27 Posters 2.1k Views 29 Watching
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    • P Offline
      Pierre 0 @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
      Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

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      • DRezvoffD Offline
        DRezvoff @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
        but the two tracking sites where the weather is enabled are showing an error.

        Suunto 9 Peak Pro Titanium
        Suunto Spartan Sport WHR
        Sony Xperia 1, Android 10.

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        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          E RaDeckR 2 Replies Last reply Reply Quote 5
          • M Offline
            marcomonari
            last edited by

            Good morning,
            After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
            I reinstalled the app and re-paired it with the 9PP.
            Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
            I thought Suunto would have found a solution.

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            • K Offline
              kaibrownie
              last edited by

              So this is for future activities to disable the suunto plus apps that they can be synced? Is there any chance to sync past activities with activated suunto plus in the near future or are these activities broken forever?

              1 Reply Last reply Reply Quote 1
              • T Offline
                Triumph114
                last edited by

                Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
                Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

                T114

                9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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                • E Offline
                  ecosurf @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos
                  Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

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                  • RaDeckR Offline
                    RaDeck @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
                    I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

                    Suunto 9 Peak Pro Titanium Slate

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                    • T Offline
                      Triumph114
                      last edited by

                      Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

                      T114

                      9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                      Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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                      • kielegatK Offline
                        kielegat
                        last edited by

                        I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

                        Suunto 9 peak pro
                        Suunto Peak 9 titanium (broken)
                        Garmin Forerunner 235 (still working. But Bad battery)
                        Suunto Quest (broken)
                        Omega Speedmaster Professional (my precious)

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