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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • DRezvoffD Offline
      DRezvoff @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
      but the two tracking sites where the weather is enabled are showing an error.

      Suunto 9 Peak Pro Titanium
      Suunto Spartan Sport WHR
      Sony Xperia 1, Android 10.

      1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager
        last edited by

        Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        E RaDeckR DRezvoffD 4 Replies Last reply Reply Quote 6
        • M Offline
          marcomonari
          last edited by

          Good morning,
          After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
          I reinstalled the app and re-paired it with the 9PP.
          Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
          I thought Suunto would have found a solution.

          1 Reply Last reply Reply Quote 0
          • K Offline
            kaibrownie
            last edited by

            So this is for future activities to disable the suunto plus apps that they can be synced? Is there any chance to sync past activities with activated suunto plus in the near future or are these activities broken forever?

            1 Reply Last reply Reply Quote 1
            • T Offline
              Triumph114
              last edited by

              Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
              Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

              T114

              9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
              Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

              1 Reply Last reply Reply Quote 0
              • E Offline
                ecosurf @Dimitrios Kanellopoulos
                last edited by

                @Dimitrios-Kanellopoulos
                Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

                1 Reply Last reply Reply Quote 0
                • RaDeckR Offline
                  RaDeck @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
                  I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

                  Suunto 9 Peak Pro Titanium Slate

                  1 Reply Last reply Reply Quote 0
                  • T Offline
                    Triumph114
                    last edited by

                    Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

                    T114

                    9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                    Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

                    1 Reply Last reply Reply Quote 0
                    • kielegatK Offline
                      kielegat
                      last edited by

                      I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

                      Suunto 9 peak pro
                      Suunto Peak 9 titanium (broken)
                      Garmin Forerunner 235 (still working. But Bad battery)
                      Suunto Quest (broken)
                      Omega Speedmaster Professional (my precious)

                      1 Reply Last reply Reply Quote 0
                      • DRezvoffD Offline
                        DRezvoff @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos I looked at the analysis of the last two workouts, in one I forgot to set the sensations, and here is the data that appeared:
                        sketch-1752122159736.png sketch-1752122113161.png

                        Suunto 9 Peak Pro Titanium
                        Suunto Spartan Sport WHR
                        Sony Xperia 1, Android 10.

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                        • DRezvoffD Offline
                          DRezvoff @Dimitrios Kanellopoulos
                          last edited by

                          @Dimitrios-Kanellopoulos During the training, the S+ - Manual interval race function was enabled.

                          Suunto 9 Peak Pro Titanium
                          Suunto Spartan Sport WHR
                          Sony Xperia 1, Android 10.

                          1 Reply Last reply Reply Quote 0
                          • Alpha 156.42A Offline
                            Alpha 156.42
                            last edited by

                            My friend’s S9PP also failed to sync.

                            1 Reply Last reply Reply Quote 0
                            • Jose Luis Fernández PérezJ Offline
                              Jose Luis Fernández Pérez
                              last edited by

                              Checking the traffic of the app I can see it tries to connect To an invalid url

                              POST /events HTTP/1.1
                              Host: analytics.sports-tracker.com
                              

                              The server responds with a

                              HTTP/1.1 404 Not Found
                              Server: nginx
                              

                              After that, the sync fails.

                              1 Reply Last reply Reply Quote 1
                              • T Offline
                                TrickyDickeyRichard
                                last edited by

                                I’ve used SuuntoPlus “HR Zones” during two runs, and both of those ended up with corrupted data. I also logged one walk without any active SuuntoPlus features, and that one worked just fine!

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