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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • M Offline
      marcomonari
      last edited by

      Good morning,
      After twelve days of synchronization errors, I reset my 9PP (Settings > General > Reset Settings).
      I reinstalled the app and re-paired it with the 9PP.
      Synchronization is now working, even with ‘Customize sport activity’ and ‘HR zones duration’ (though I haven’t used the Suunto Plus option).
      I thought Suunto would have found a solution.

      1 Reply Last reply Reply Quote 0
      • K Offline
        kaibrownie
        last edited by

        So this is for future activities to disable the suunto plus apps that they can be synced? Is there any chance to sync past activities with activated suunto plus in the near future or are these activities broken forever?

        1 Reply Last reply Reply Quote 1
        • T Offline
          Triumph114
          last edited by

          Same issue this weekend but only with biking 🤔. The only S+ was Weather, I so removed it.
          Latest test sync with Strava is ok, I can review all Suunto App parameters, but sync with relive is not working 😰

          T114

          9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
          Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

          1 Reply Last reply Reply Quote 0
          • E Offline
            ecosurf @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos
            Sync failure and failure to upload workouts . Intermittent. I updated watch today thinking it would fix the problem with no joy. I deleted app and am running the watch in basic mode until app update. Do you have an idea when that will happen? Thank you

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            • RaDeckR Offline
              RaDeck @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos Thanks for the update @Dimitrios-Kanellopoulos , yes I never had weather enabled - but HR zones. The 2 walking activities I did in between are synchronizing.
              I haven’t done anything on the watch front nor the App. Once there’s an update the activities should sync as normal right?

              Suunto 9 Peak Pro Titanium Slate

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              • T Offline
                Triumph114
                last edited by

                Do you know if Moves already transferred to that App will be “updated” and so we will have access to FIT files ?

                T114

                9Peak Pro, 9 Peak, Spartan Ultra , Ambit 3 Vertical, Ambit 2, X10, Yachtsman
                Diving: Vyper Novo with pressure sensor, Vyper Air, Companion

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                • kielegatK Offline
                  kielegat
                  last edited by

                  I did a hike in the mountains today. Closed the activity on the 9PP. Tried to open the Suunto app on my iPhone. Got a message that the app needed to be updated (mandatory) Downloaded and installed the update. Sync error. Appears at the optimizing gps sync stage. Tried a lot (except factory reset). Still the sync failure. When I record a new activity (test with cycling profile ) this activity is synced but the hiking activity still does not pop-up. Still get the sync error. Disabled all Suunto plus stuff. No effect. Other Sync data looks complete. Only the activity before the app update is missing. I will cycle tomorrow a 70km activity. Let’s see how this works ( have an alternative measurement with my cycling computer and heart measurement band)

                  Suunto 9 peak pro
                  Suunto Peak 9 titanium (broken)
                  Garmin Forerunner 235 (still working. But Bad battery)
                  Suunto Quest (broken)
                  Omega Speedmaster Professional (my precious)

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                  • DRezvoffD Offline
                    DRezvoff @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos I looked at the analysis of the last two workouts, in one I forgot to set the sensations, and here is the data that appeared:
                    sketch-1752122159736.png sketch-1752122113161.png

                    Suunto 9 Peak Pro Titanium
                    Suunto Spartan Sport WHR
                    Sony Xperia 1, Android 10.

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                    • DRezvoffD Offline
                      DRezvoff @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos During the training, the S+ - Manual interval race function was enabled.

                      Suunto 9 Peak Pro Titanium
                      Suunto Spartan Sport WHR
                      Sony Xperia 1, Android 10.

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                      • Alpha 156.42A Offline
                        Alpha 156.42
                        last edited by

                        My friend’s S9PP also failed to sync.

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                        • Jose Luis Fernández PérezJ Offline
                          Jose Luis Fernández Pérez
                          last edited by

                          Checking the traffic of the app I can see it tries to connect To an invalid url

                          POST /events HTTP/1.1
                          Host: analytics.sports-tracker.com
                          

                          The server responds with a

                          HTTP/1.1 404 Not Found
                          Server: nginx
                          

                          After that, the sync fails.

                          Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                          • T Offline
                            TrickyDickeyRichard
                            last edited by

                            I’ve used SuuntoPlus “HR Zones” during two runs, and both of those ended up with corrupted data. I also logged one walk without any active SuuntoPlus features, and that one worked just fine!

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                            • Dimitrios KanellopoulosD Online
                              Dimitrios Kanellopoulos Community Manager
                              last edited by

                              Please try to resync. Backend fix is deployed.

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              1 Reply Last reply Reply Quote 1
                              • Dimitrios KanellopoulosD Online
                                Dimitrios Kanellopoulos Community Manager @Jose Luis Fernández Pérez
                                last edited by

                                @Jose-Luis-Fernández-Pérez nothing Todo

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 1
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