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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • Dimitrios KanellopoulosD Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by

      Can you please find what Suunto plus is causing this issue ? Can it be hr zones ?

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      P J 2 Replies Last reply Reply Quote 0
      • P Offline
        piotr.bdz @Dimitrios Kanellopoulos
        last edited by

        @Dimitrios-Kanellopoulos the only suuntoplus feature that was active in the still corrupted activities was hr zones duration (more were installed but not active).

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        • J Offline
          Jim Ellis @Dimitrios Kanellopoulos
          last edited by

          Good evening everyone,

          Is the problem covered in this post this one?

          IMG_8518.PNG

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          • M Offline
            magna-planta
            last edited by

            I am(was?) also affected:

            I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

            On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
            Firmware 2.43.12

            I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back 😄

            What are the best next steps for me personally and to support the analysis/bug fix?
            Is there a chance the hike can be synced after a fix?

            1 Reply Last reply Reply Quote 1
            • DRezvoffD Offline
              DRezvoff @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos
              I did everything according to the instructions:

              • deleted the activity

              • an update has rolled out

              • synchronized it.

              • no deleted activity has appeared.

              did the following:

              • deleted the app from the phone
              • I installed the app from your Google disk link
              • synced it
              • the activity loaded
                , the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

              Suunto 9 Peak Pro Titanium
              Suunto Spartan Sport WHR
              Sony Xperia 1, Android 10.

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              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by

                We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                D DRezvoffD 3 Replies Last reply Reply Quote 1
                • Toni ST Online
                  Toni S
                  last edited by

                  In my case I am missing two running activities and the suunto plus app used was HR zones duration.

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                  • D Offline
                    DaisyM @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

                    1 Reply Last reply Reply Quote 0
                    • DRezvoffD Offline
                      DRezvoff @Dimitrios Kanellopoulos
                      last edited by

                      @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

                      Suunto 9 Peak Pro Titanium
                      Suunto Spartan Sport WHR
                      Sony Xperia 1, Android 10.

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                      • DRezvoffD Offline
                        DRezvoff @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

                        Suunto 9 Peak Pro Titanium
                        Suunto Spartan Sport WHR
                        Sony Xperia 1, Android 10.

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                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager
                          last edited by

                          Other S+ can be also the reason. For now on s9p please turn them off

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          DRezvoffD 1 Reply Last reply Reply Quote 0
                          • P Offline
                            Pierre 0 @Dimitrios Kanellopoulos
                            last edited by

                            @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                            Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

                            1 Reply Last reply Reply Quote 0
                            • DRezvoffD Offline
                              DRezvoff @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos Yesterday I recorded a workout with the Suunto Plus - Manual interval race function enabled (for a long time) and the workout was recorded and unloaded normally, before that I recorded the workout in the same mode + I created my own interval training 8x400/400m and it was also recorded normally.
                              but the two tracking sites where the weather is enabled are showing an error.

                              Suunto 9 Peak Pro Titanium
                              Suunto Spartan Sport WHR
                              Sony Xperia 1, Android 10.

                              1 Reply Last reply Reply Quote 0
                              • Dimitrios KanellopoulosD Offline
                                Dimitrios Kanellopoulos Community Manager
                                last edited by

                                Hi we have found the issue. Please do not use a Suunto plus. Any for now till the apps get updated

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 3
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