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    Sync issue - error loading data - sync not fully completed

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    sync issue 9 peak pro
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    • RaDeckR Offline
      RaDeck
      last edited by

      Same issue! Also using the Heart Rate zones Suunto+ App.
      For me seems to have started with the newest SW update on the watch:

      • 9PP: SW 2.43.12
      • IOS 18.5: APP 2.47.1
        Funny thing I also found out: I have the Auto Updates disabled as I always prefer controlling these based on my schedule, unfortunately after a few days the watch would update automatically even though I didn’t trigger that update.

      Hoping for a feedback fix soonest. I won’t perform any of the fixes mentioned above as it does not seem to be effective in resolving this issue.

      Suunto 9 Peak Pro Titanium Slate

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      • DRezvoffD Offline
        DRezvoff
        last edited by

        I turned off HR zones, left other Suunto Plus applications, it doesn’t help.
        There is no specific pattern. I recorded a trekking workout two days in a row with the same workout settings, one booted normally, the second booted but opened with a data error. It’s the same with running, one workout is fine, the rest of the workouts have a data error.

        Suunto Support when will this bug be fixed? will the workouts recorded with an error be synchronized as a result?

        Suunto 9 Peak Pro Titanium
        Suunto Spartan Sport WHR
        Sony Xperia 1, Android 10.

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        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by

          I will be providing an apk to test that hopefully solves this issue.

          Steps:

          1. delete the “unsynced” to cloud activities from the app
          2. Update the app or if not updating (due to higher version on production) then reinstall
          3. Sync and test

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          DRezvoffD 1 Reply Last reply Reply Quote 1
          • P Offline
            Pierre 0 @marcomonari
            last edited by

            @marcomonari on my side, after removing S Plus option, I deleted the corrupted activities in the watch ; to avoid the sync error warning each time the app is connecting to the watch. And since then, run 3 times and bike one, without any Suunto Plus, synching is fine again.
            Not a recommandation for those who do not want to lose data. I hope Suunto will deliver a fix soon.

            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager
              last edited by

              Could you pleese try this:

              https://drive.google.com/file/d/1uO32xz6td_1IPqHHenZF8nrZkXEDRnbo/view?usp=sharing

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              P 1 Reply Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager @Pierre 0
                last edited by

                @Pierre-0 what suunto plus where you using ?

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                P 1 Reply Last reply Reply Quote 0
                • P Offline
                  piotr.bdz @Dimitrios Kanellopoulos
                  last edited by

                  @Dimitrios-Kanellopoulos Hi and thank you for the support,
                  I deleted my corrupted activities from the watch, reinstalled the app, applied the update you provided and resynced with the watch.

                  Unfortunately it doesn’t change the result : the activities upload still in a corrupted form.

                  P 1 Reply Last reply Reply Quote 1
                  • P Offline
                    Pierre 0 @piotr.bdz
                    last edited by

                    @piotr.bdz sorry that it didn’t work for you. Some others members already noticed that it does not solved sync issues.
                    In my case and just to be sure, when I launch an activity record (running, biking, walking) I am using only basic modes (no more custom since the issue appeared) and no Suunto Plus option (especially HR zones duration). I did not yet try with navigation.
                    I have iOS 18.5, Suunto app is 2.47.1 and the 9PP is 2.43.12

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                    • Dimitrios KanellopoulosD Offline
                      Dimitrios Kanellopoulos Community Manager
                      last edited by

                      Can you please find what Suunto plus is causing this issue ? Can it be hr zones ?

                      Community Manager / Admin @Suunto
                      Creator of Quantified-Self.io
                      youtube.com/c/dimitrioskanellopoulos
                      https://instagram.com/dimitrioskanellopoulos
                      https://www.strava.com/athletes/7586105

                      P J 2 Replies Last reply Reply Quote 0
                      • P Offline
                        piotr.bdz @Dimitrios Kanellopoulos
                        last edited by

                        @Dimitrios-Kanellopoulos the only suuntoplus feature that was active in the still corrupted activities was hr zones duration (more were installed but not active).

                        1 Reply Last reply Reply Quote 1
                        • J Offline
                          Jim Ellis @Dimitrios Kanellopoulos
                          last edited by

                          Good evening everyone,

                          Is the problem covered in this post this one?

                          IMG_8518.PNG

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            magna-planta
                            last edited by

                            I am(was?) also affected:

                            I have sync issues since my last hike - plus apps active: climb, safe, hr zones, weather.

                            On iOS (2.47.1) it doesn’t sync, on Android it does but I can’t export the .fit and it doesn’t appear on my Apple devices either.
                            Firmware 2.43.12

                            I removed all plus apps now, started a test hike and it did sync. All the way to strava, the moon and back 😄

                            What are the best next steps for me personally and to support the analysis/bug fix?
                            Is there a chance the hike can be synced after a fix?

                            1 Reply Last reply Reply Quote 1
                            • DRezvoffD Offline
                              DRezvoff @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos
                              I did everything according to the instructions:

                              • deleted the activity

                              • an update has rolled out

                              • synchronized it.

                              • no deleted activity has appeared.

                              did the following:

                              • deleted the app from the phone
                              • I installed the app from your Google disk link
                              • synced it
                              • the activity loaded
                                , the result is the same error again, nothing was uploaded to other third-party services (including Sports tracker, Strava). But the Suunto App has them, and the watch has them in the activity log.

                              Suunto 9 Peak Pro Titanium
                              Suunto Spartan Sport WHR
                              Sony Xperia 1, Android 10.

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                              • Dimitrios KanellopoulosD Offline
                                Dimitrios Kanellopoulos Community Manager
                                last edited by

                                We might have pinpointed the issue to the weather Suunto plus and some illegal characters. Please for future activities do not use the weather Suunto plus (that might be enabled also by default for some sports)

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                D DRezvoffD 3 Replies Last reply Reply Quote 1
                                • Toni ST Offline
                                  Toni S
                                  last edited by

                                  In my case I am missing two running activities and the suunto plus app used was HR zones duration.

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                                  • D Offline
                                    DaisyM @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos, I disabled SuuntoPlus weather and now it’s syncing the activities to the app and to Strava👍 😊

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                                    • DRezvoffD Offline
                                      DRezvoff @Dimitrios Kanellopoulos
                                      last edited by

                                      @Dimitrios-Kanellopoulos The weather is turned off in my cross training, but other Suunto Plus apps are enabled.

                                      Suunto 9 Peak Pro Titanium
                                      Suunto Spartan Sport WHR
                                      Sony Xperia 1, Android 10.

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                                      • DRezvoffD Offline
                                        DRezvoff @Dimitrios Kanellopoulos
                                        last edited by

                                        @Dimitrios-Kanellopoulos In the application, in the “feedback” section, I threw off the magazine in Suunto along with the description of the problem. Maybe it will help…

                                        Suunto 9 Peak Pro Titanium
                                        Suunto Spartan Sport WHR
                                        Sony Xperia 1, Android 10.

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                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager
                                          last edited by

                                          Other S+ can be also the reason. For now on s9p please turn them off

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          DRezvoffD 1 Reply Last reply Reply Quote 0
                                          • P Offline
                                            Pierre 0 @Dimitrios Kanellopoulos
                                            last edited by

                                            @Dimitrios-Kanellopoulos hello. The SuuntoPlus currently used during my activities was HR zones duration.
                                            Since the last major update (including the watch), I was obliged to suppress this Suunto Plus option to avoid sync issues. I did not try others Suunto Plus options since then.

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