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Strava issues fixes

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • F Offline
    fleshymutant Silver Members
    last edited by 11 Dec 2018, 20:34

    I have a Polar H7 and this did not work for me. Flat line like others have reported.

    https://www.strava.com/activities/2012162754

    Suunto 9 Baro Titanium
    iOS 13.1

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    • S Offline
      suzzlo Moderator
      last edited by suzzlo 12 Nov 2018, 20:54 11 Dec 2018, 20:52

      Strange, today I do squash workout, with SSSW + Polar HR, and I have data

      Screenshot_20181211-215213.png

      Screenshot_20181211-215327.png

      https://app.suunto.com/move/suzzlo/5c100b05e883bf717250a2f0

      Suunto: Race, S9Peak, Spartan Sport Wrist
      Garmin: FR745, Edge 530
      SA topics:

      • Guides - https://forum.suunto.com/tags/guides
      1 Reply Last reply Reply Quote 0
      • F Offline
        fleshymutant Silver Members
        last edited by 11 Dec 2018, 21:03

        Just to be clear my activity was with S9 baro, Polar H7, and Stryd power/footpod

        Maybe this has to do with where this data is stored in the backend?

        Suunto 9 Baro Titanium
        iOS 13.1

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        • H Offline
          herlas Silver Members
          last edited by 12 Dec 2018, 03:58

          Did 8k run today and HR is there for me now, using polar H10

          SRS Ti
          A3P (drill mode for pool swimming 🤦🤷)
          Galaxy Z Flip 3 / Galaxy S24+

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          • S Offline
            suzzlo Moderator
            last edited by suzzlo 12 Dec 2018, 07:08 12 Dec 2018, 07:01

            Today Interval Running:

            • SSSW (2.5.18)
            • HR Polar H7
              Screenshot_20181212-080447.png
            • SA (Android 3.54.1)
            • Stryd (1.1.8)

            Strava: https://strava.app.link/zeKScDA6zS
            SA: https://app.suunto.com/move/suzzlo/5c10b06c8bfe5d2476935292

            HR is there

            Screenshot_20181212-075946.png

            Laps are there, and seems to be correct

            Screenshot_20181212-080104.png

            Suunto: Race, S9Peak, Spartan Sport Wrist
            Garmin: FR745, Edge 530
            SA topics:

            • Guides - https://forum.suunto.com/tags/guides
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            • Z Offline
              Zdeněk Hruška Bronze Member
              last edited by 12 Dec 2018, 07:45

              Flat line for me as well after today’s run. I am using Stryd if it has something to do with it.

              S 1 Reply Last reply 12 Dec 2018, 08:40 Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by 12 Dec 2018, 08:32

                Keep the posts coming guys thanks

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

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                • S Offline
                  suzzlo Moderator @Zdeněk Hruška
                  last edited by 12 Dec 2018, 08:40

                  @Zdeněk-Hruška iOS or Android?

                  Suunto: Race, S9Peak, Spartan Sport Wrist
                  Garmin: FR745, Edge 530
                  SA topics:

                  • Guides - https://forum.suunto.com/tags/guides
                  Z 1 Reply Last reply 12 Dec 2018, 09:04 Reply Quote 0
                  • Z Offline
                    Zdeněk Hruška Bronze Member @suzzlo
                    last edited by 12 Dec 2018, 09:04

                    @suzzlo iOS

                    S 1 Reply Last reply 12 Dec 2018, 09:58 Reply Quote 0
                    • S Offline
                      suzzlo Moderator @Zdeněk Hruška
                      last edited by 12 Dec 2018, 09:58

                      @Zdeněk-Hruška @Dimitrios-Kanellopoulos could it be iOS vs Android problem?

                      Suunto: Race, S9Peak, Spartan Sport Wrist
                      Garmin: FR745, Edge 530
                      SA topics:

                      • Guides - https://forum.suunto.com/tags/guides
                      ? 1 Reply Last reply 12 Dec 2018, 10:19 Reply Quote 0
                      • ? Offline
                        A Former User @suzzlo
                        last edited by 12 Dec 2018, 10:19

                        @suzzlo My flat HR was produced from Android

                        S 1 Reply Last reply 12 Dec 2018, 11:00 Reply Quote 0
                        • S Offline
                          suzzlo Moderator @Guest
                          last edited by 12 Dec 2018, 11:00

                          @Yannis-Belouris After Dimitros message of “all issues corrected?”

                          Suunto: Race, S9Peak, Spartan Sport Wrist
                          Garmin: FR745, Edge 530
                          SA topics:

                          • Guides - https://forum.suunto.com/tags/guides
                          ? 1 Reply Last reply 12 Dec 2018, 11:25 Reply Quote 1
                          • ? Offline
                            A Former User @suzzlo
                            last edited by A Former User 12 Dec 2018, 11:39 12 Dec 2018, 11:25

                            @suzzlo Yes. Yesterday evening, well after Dimitrios post.
                            Was with polar H10 and Android. Will try now just on run of 700m with wrist HR and report back.
                            EDIT: On my test run with wristHR all is well on Strava. Maybe the fix was not 100% up yesterday?
                            Will make on with polar again in a few hours

                            Z C 2 Replies Last reply 12 Dec 2018, 12:53 Reply Quote 0
                            • Z Offline
                              Zdeněk Hruška Bronze Member @Guest
                              last edited by 12 Dec 2018, 12:53

                              @Yannis-Belouris My run was from this morning so I don’t know but will definitely try again. There is an average HR in Strava but the graph is still wrong

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                              • C Offline
                                cosme.costa @Guest
                                last edited by 12 Dec 2018, 13:47

                                @Yannis-Belouris said in Strava issues fixes:

                                @suzzlo Yes. Yesterday evening, well after Dimitrios post.
                                Was with polar H10 and Android. Will try now just on run of 700m with wrist HR and report back.
                                EDIT: On my test run with wristHR all is well on Strava. Maybe the fix was not 100% up yesterday?
                                Will make on with polar again in a few hours

                                My run from this morning with Polar H10 is correct (values and graph) in Strava. Anyway I do not see why the brand of the belt could affect this issue, eventually is the watch who send the info to SA -> Strava and the info is in SA.

                                D 1 Reply Last reply 12 Dec 2018, 14:06 Reply Quote 0
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @cosme.costa
                                  last edited by 12 Dec 2018, 14:06

                                  @cosmecosta correct

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  1 Reply Last reply Reply Quote 1
                                  • J Offline
                                    jumalca
                                    last edited by 12 Dec 2018, 15:08

                                    Screenshot_20181212-160232.png IMG_20181212_160324325.jpg Screenshot_20181212-160357.png

                                    Maybe my band is broken, but all the values are different.

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                                    • J Offline
                                      jumalca
                                      last edited by 12 Dec 2018, 15:15

                                      Screenshot_20181212-161239.png Screenshot_20181212-161316.png
                                      These are the graphs about the pace.

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                                      • F Offline
                                        fleshymutant Silver Members
                                        last edited by 12 Dec 2018, 15:19

                                        So here are some testing I’ll run today.

                                        • External HR with Stryd
                                        • External HR without Stryd
                                        • Internal HR with Stryd
                                        • Internal HR without Stryd

                                        What am I missing?

                                        Suunto 9 Baro Titanium
                                        iOS 13.1

                                        B 1 Reply Last reply 12 Dec 2018, 18:40 Reply Quote 0
                                        • B Offline
                                          Brad_Olwin Moderator @fleshymutant
                                          last edited by 12 Dec 2018, 18:40

                                          @fleshymutant I am getting only avg power on the mobile site and no power data on the website. Not much use for Stryd+Strava.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          F 1 Reply Last reply 12 Dec 2018, 19:21 Reply Quote 0
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