Bug: power meter loses connection in activity

[Likarnik]

@Dimitrios-Kanellopoulos you are single-handedly keeping my faith in suunto

[Dimitrios Kanellopoulos]

@Likarnik "-p

[VaineRT]

I have a related problem where the watch links to my QUARQ pm, but then doesn’t pair duringhte ride. My stages PM is happy to pair along with my Karoo head unit. .

[Olaf Gottschalk]

Hi Dimitrios!

@Dimitrios-Kanellopoulos said in Bug: power meter loses connection in activity:

The devices will try to reconnect at all times provided they are found at the prestart screen.

Ok, I never had any problems in pre start screen - Wahoo Speedplay pedals are always there.

If the cannot be found / reconnected then please try to close some BT of the phone (yup you read correctly ) just in case the phone has taken over (we have seen reports of this ).
To conserve energy, I switch off BT on my phone quite often. That’s not what causes this phenomenon…

Also in regards to power meters /sesnors.

Power of 0 is not disconnect. When the sensor is disconnected it should eventually show “–” after displaying the last value for a little.

Today, it happened again. It is always a problem when pausing for a while. Today I had a flat tire, Auto Pause paused the session. And the problem is: when starting to ride again, the power value is shown (and stays) 0 on the Race - the Wahoo Elemnt Roam has no issue, it shows the power value.
There is absolutely nothing I know on how to bring the power value back - except stopping the session and starting a new one.

This phenomenon was not there prior to the rework on the BT section of the Race. Never. Not a single time have I had this issue in those times.

What can help to detect the issue?
I am sending logs right now again - but I am not sure if someone is actively working on this.

It also seems I am not the only one … lucky me!

Please contact me if you need more input, Dimitrios!

[Jere Teutari]

My problem is that Garmin Vector pedals work fine (although dropouts) and Quarq cranck pm work fine.

The real problem is Assiomas. Making the connection is fine, but once I start an activity they are found at all. Very frustrating.

I have tried removing all other PMs and always start Suunto before bike computer.

[Olaf Gottschalk]

@Dimitrios-Kanellopoulos again - happened on my current ride. Just now. Paused for a coffee. Started to ride again, power = 0 Watts on the Race, but perfectly fine on Wahoos Roam.
New session: it works again.

Logs are sent to Suunto again!

[nseslija]

@Jere-Teutari No problems with my Favero Assioma, they are working perfectly with my Vertical.

[Olaf Gottschalk]

@nseslija said in Bug: power meter loses connection in activity:

@Jere-Teutari No problems with my Favero Assioma, they are working perfectly with my Vertical.

I will never understand why people comment with a different watch and different pedals that they don’t have this bug. I simply do not get it. What’s the point? Why not just say nothing instead?!?!?

[Olaf Gottschalk]

@Dimitrios-Kanellopoulos so - today happened again on the first coffee stop - then after new session started, the race crashed completely while in the session.
That is the thing it must NEVER do.

@Dimitrios-Kanellopoulos protocols are sent.
Please contact me!
Thanks.

[nseslija]

@Olaf-Gottschalk I believe you that you will never understand…
Use your watch and enjoy outside .

[OutdoorMan]

@nseslija okay, but when your watch constantly crashes during training I kinda understand his frustration. You can enjoy outdoors but this is an unnecessary complication.

[Olaf Gottschalk]

@nseslija I do understand. Gee, what’s wrong with you people always being so aggressive here. Let’s discuss functions, bugs and Suunto stuff here - what is wrong with you when you just post to annoy others?

[Olaf Gottschalk]

@OutdoorMan thanks for your support. I really would love not to be forced to think about the watch I’m using.

[OutdoorMan]

@Olaf-Gottschalk don’t worry, I understand your frustration. Looking at the amount of crashes you had I would already return or sell the watch.

[Olaf Gottschalk]

@OutdoorMan said in Bug: power meter loses connection in activity:

@Olaf-Gottschalk don’t worry, I understand your frustration. Looking at the amount of crashes you had I would already return or sell the watch.

Believe it or not… I had Polar for many years and that last watch I had crashed almost on a weekly basis. So I am glad to be away from Polar. Garmin, I don’t like them at all.
So Suunto was my choice and I was actually really happy that almost all of my initial problems regarding the Race (missing features) have been fixed in the 2 years I’ve had the device.

So, I was actually almost about to buy the Race 2. But since I highly doubt that the new watch does not crash… I am hesitating now…

[OutdoorMan]

@Olaf-Gottschalk Honestly I would send it to service, and if comes back with no issues, I would send it again, and again. This feels like a faulty piece of hardware … although I am not an expert. I did that once and the watch was back in less than a week.

[Olaf Gottschalk]

@OutdoorMan said in Bug: power meter loses connection in activity:

@Olaf-Gottschalk Honestly I would send it to service, and if comes back with no issues, I would send it again, and again. This feels like a faulty piece of hardware … although I am not an expert. I did that once and the watch was back in less than a week.

The problem is: I am not willing to go without a watch. Not a single day. If Suunto offered a replacement for direct exchange, no problem. Otherwise I would have to buy a brand new watch on Amazon and return it. It’s just a pain.

[Olaf Gottschalk]

@Dimitrios-Kanellopoulos and again. Fourth time this week. Zero power after a short coffee break.

So, since the latest update on the BT stack produced this problem out of nowhere, it MUST be a bug.
I used the very same pedals (and they did not receive any firmware update in years!) since I got the Race.
The only thing that changed is the Race firmware, specifically the BT management.

I was VERY HAPPY at first as this latest update finally enables me to pair more than one sensor of that kind, but this bug is driving me completely crazy.
If I didn’t have the Wahoo, almost all of my rides would need multiple starts and thus multiple sessions.
It’s simply annoying and must be fixed on Suunto side.

I don’t know how to put this, for me the device is now broken. Broken by firmware updates.