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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • surfboomerangS Offline
      surfboomerang
      last edited by

      Did you reset the watch as asked by Suunto Link?
      I had this issue long ago. Turned out to be a faulty cable.

      Suunto Vertical Titanium Solar
      OnePlus Nord 4

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      • A Offline
        azorg @surfboomerang
        last edited by

        @surfboomerang
        Yes. Overload “v2.10.26 -> v2.10.26” and factory reset - success.
        But upgrade watch form v2.10.26 to v2.12.30 fail 😞

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        • sartoricS Offline
          sartoric Moderator
          last edited by

          Did you try to contact support?

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.2.5 beta
          Suunto App IOs 2.45.0 (19123) beta on MBP M1

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          • A Offline
            azorg @sartoric
            last edited by

            @sartoric not yet…

            sartoricS 1 Reply Last reply Reply Quote 0
            • sartoricS Offline
              sartoric Moderator @azorg
              last edited by

              @azorg
              I would

              SVTS - 2.40.38
              SSSWHR BARO Amber - 2.8.32
              Samsung A5 2016 - Android 7.0
              Samsung A33 2022 - Android 14 - One UI 6.1
              Suunto App Android 5.2.5 beta
              Suunto App IOs 2.45.0 (19123) beta on MBP M1

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              • Birgit WeissB Offline
                Birgit Weiss
                last edited by

                I have the same problem and I don`t know what to do.

                ? 1 Reply Last reply Reply Quote 1
                • ? Offline
                  A Former User @Birgit Weiss
                  last edited by

                  I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

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                  • sartoricS Offline
                    sartoric Moderator
                    last edited by

                    Search for manual firmware upgrade

                    SVTS - 2.40.38
                    SSSWHR BARO Amber - 2.8.32
                    Samsung A5 2016 - Android 7.0
                    Samsung A33 2022 - Android 14 - One UI 6.1
                    Suunto App Android 5.2.5 beta
                    Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                    • A Offline
                      azorg @sartoric
                      last edited by

                      @sartoric Hmm…
                      My search fail.
                      What software I must use?
                      Suunto Link or another?

                      isaziI 1 Reply Last reply Reply Quote 0
                      • isaziI Offline
                        isazi Moderator @azorg
                        last edited by

                        @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

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                        • ? Offline
                          A Former User @isazi
                          last edited by

                          @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                          @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                          This post only has firmware link for spartan, not s9b.
                          I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

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                          • isaziI Offline
                            isazi Moderator @Guest
                            last edited by

                            @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

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                            • ? Offline
                              A Former User @isazi
                              last edited by

                              @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                              @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                              Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

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                              • A Offline
                                azorg @Guest
                                last edited by

                                @André-Faria Thank you! But manual firmware freeze too 😞

                                surfboomerangS 1 Reply Last reply Reply Quote 0
                                • surfboomerangS Offline
                                  surfboomerang @azorg
                                  last edited by

                                  @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

                                  Suunto Vertical Titanium Solar
                                  OnePlus Nord 4

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                                  • A Offline
                                    azorg @surfboomerang
                                    last edited by

                                    @surfboomerang I don’t see any windows warnings…

                                    Mff73M 1 Reply Last reply Reply Quote 0
                                    • Mff73M Offline
                                      Mff73 @azorg
                                      last edited by

                                      @azorg
                                      eventually try with the “shipping mode”, instructions here :
                                      https://forum.suunto.com/post/46365

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

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                                      • A Offline
                                        azorg @Mff73
                                        last edited by

                                        @Mff73 I tested this method too. No result.
                                        I can only reset my watch with rewrite 2.10.26.
                                        2.11.38 and 2.12.30 freeze on upgrade…

                                        Mff73M 1 Reply Last reply Reply Quote 0
                                        • Mff73M Offline
                                          Mff73 @azorg
                                          last edited by

                                          @azorg
                                          Eventually downgrade to less than 2.10, and reupgrade.
                                          Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                          Suunto Vertical all black
                                          Wife : S9PP
                                          SA: Always the latest beta :)
                                          Android 13, Galaxy S205G

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                                          • sartoricS Offline
                                            sartoric Moderator
                                            last edited by

                                            And don’t forget “ask support” solution 😉

                                            SVTS - 2.40.38
                                            SSSWHR BARO Amber - 2.8.32
                                            Samsung A5 2016 - Android 7.0
                                            Samsung A33 2022 - Android 14 - One UI 6.1
                                            Suunto App Android 5.2.5 beta
                                            Suunto App IOs 2.45.0 (19123) beta on MBP M1

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