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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • ? Offline
      A Former User @Birgit Weiss
      last edited by

      I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

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      • sartoricS Offline
        sartoric Moderator
        last edited by

        Search for manual firmware upgrade

        SVTS - 2.40.38
        SSSWHR BARO Amber - 2.8.32
        Samsung A5 2016 - Android 7.0
        Samsung A33 2022 - Android 14 - One UI 6.1
        Suunto App Android 5.2.5 beta
        Suunto App IOs 2.45.0 (19123) beta on MBP M1

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        • A Offline
          azorg @sartoric
          last edited by

          @sartoric Hmm…
          My search fail.
          What software I must use?
          Suunto Link or another?

          isaziI 1 Reply Last reply Reply Quote 0
          • isaziI Offline
            isazi Moderator @azorg
            last edited by

            @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            ? 1 Reply Last reply Reply Quote 1
            • ? Offline
              A Former User @isazi
              last edited by

              @isazi said in S9B upgrade / factory reset problem (v2.10.26):

              @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

              This post only has firmware link for spartan, not s9b.
              I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

              isaziI 1 Reply Last reply Reply Quote 0
              • isaziI Offline
                isazi Moderator @Guest
                last edited by

                @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                ? 1 Reply Last reply Reply Quote 1
                • ? Offline
                  A Former User @isazi
                  last edited by

                  @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                  @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                  Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

                  A 1 Reply Last reply Reply Quote 2
                  • A Offline
                    azorg @Guest
                    last edited by

                    @André-Faria Thank you! But manual firmware freeze too 😞

                    surfboomerangS 1 Reply Last reply Reply Quote 0
                    • surfboomerangS Offline
                      surfboomerang @azorg
                      last edited by

                      @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

                      Suunto Vertical Titanium Solar
                      OnePlus Nord 4

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                      • A Offline
                        azorg @surfboomerang
                        last edited by

                        @surfboomerang I don’t see any windows warnings…

                        Mff73M 1 Reply Last reply Reply Quote 0
                        • Mff73M Offline
                          Mff73 @azorg
                          last edited by

                          @azorg
                          eventually try with the “shipping mode”, instructions here :
                          https://forum.suunto.com/post/46365

                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                          Suunto Vertical all black
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android 13, Galaxy S205G

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                          • A Offline
                            azorg @Mff73
                            last edited by

                            @Mff73 I tested this method too. No result.
                            I can only reset my watch with rewrite 2.10.26.
                            2.11.38 and 2.12.30 freeze on upgrade…

                            Mff73M 1 Reply Last reply Reply Quote 0
                            • Mff73M Offline
                              Mff73 @azorg
                              last edited by

                              @azorg
                              Eventually downgrade to less than 2.10, and reupgrade.
                              Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

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                              • sartoricS Offline
                                sartoric Moderator
                                last edited by

                                And don’t forget “ask support” solution 😉

                                SVTS - 2.40.38
                                SSSWHR BARO Amber - 2.8.32
                                Samsung A5 2016 - Android 7.0
                                Samsung A33 2022 - Android 14 - One UI 6.1
                                Suunto App Android 5.2.5 beta
                                Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                                • A Offline
                                  azorg @Mff73
                                  last edited by

                                  @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

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                                  • surfboomerangS Offline
                                    surfboomerang
                                    last edited by surfboomerang

                                    version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                                    Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                                    Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                                    Suunto Vertical Titanium Solar
                                    OnePlus Nord 4

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                                    • A Offline
                                      azorg
                                      last edited by

                                      Manual update to 2.10.26 (drop file to gear) crash too.
                                      Only reset+flash 2.10.26 works…

                                      surfboomerangS 1 Reply Last reply Reply Quote 0
                                      • surfboomerangS Offline
                                        surfboomerang @azorg
                                        last edited by

                                        @azorg Any errors in the Suuntolink log files?

                                        Suunto Vertical Titanium Solar
                                        OnePlus Nord 4

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                                        • A Offline
                                          azorg @surfboomerang
                                          last edited by

                                          @surfboomerang, some ERRORs in “suuntoapp.log”

                                          [2020-Nov-10 17:43:01 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 12, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://SDS/Komposti/Devices”}

                                          [2020-Nov-10 17:44:57 +0300] [ERROR] Recovery failed

                                          [2020-Nov-10 17:44:57 +0300] [ERROR] Unknown mode, requested UpdateApplication

                                          [2020-Nov-10 17:45:17 +0300] [INFO] [SDS REQUEST] type: PUT uri: sds://SDS/Firmware/Status contract: {“ErrorDetails”: “Unknown mode, requested UpdateApplication”, “Error”: “FIRMWARE_UPDATE_FAILED_WITH_ERROR”, “Serial”: “201210003780”, “Completed”: false}

                                          [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 97, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://ECKIE18E55B8/Settings/Device/Backend”} error: [wb] Failed to get resource

                                          [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: PUT status: BAD_REQUEST header: {“Status”: 400, “TaskId”: 98, “Reason”: “BAD_REQUEST”, “Content-Length”: 0, “Uri”: “suunto://SDS/Whiteboard/InternetGateway/Configuration”} error: [wb] Operation failed

                                          [2020-Nov-10 17:45:45 +0300] [ERROR] WebService::isNewFirmwareAvailable: getFirmwareVersion failed with code 417

                                          [2020-Nov-10 17:50:17 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 123, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://201210003780/Device/Power/BatteryLevel”} error: [wb] Failed to get resource

                                          isaziI 1 Reply Last reply Reply Quote 0
                                          • isaziI Offline
                                            isazi Moderator @azorg
                                            last edited by

                                            @azorg I would suggest you to contact Suunto support.

                                            Watch: Suunto Vertical Ti

                                            Blog: isazi's home

                                            A surfboomerangS 2 Replies Last reply Reply Quote 2
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