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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • sartoricS Offline
      sartoric Moderator
      last edited by

      Did you try to contact support?

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

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      • A Offline
        azorg @sartoric
        last edited by

        @sartoric not yet…

        sartoricS 1 Reply Last reply Reply Quote 0
        • sartoricS Offline
          sartoric Moderator @azorg
          last edited by

          @azorg
          I would

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.2.5 beta
          Suunto App IOs 2.45.0 (19123) beta on MBP M1

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          • Birgit WeissB Offline
            Birgit Weiss
            last edited by

            I have the same problem and I don`t know what to do.

            ? 1 Reply Last reply Reply Quote 1
            • ? Offline
              A Former User @Birgit Weiss
              last edited by

              I think you can force the update manually. @Dimitrios-Kanellopoulos can you confirm/help?

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              • sartoricS Offline
                sartoric Moderator
                last edited by

                Search for manual firmware upgrade

                SVTS - 2.40.38
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 14 - One UI 6.1
                Suunto App Android 5.2.5 beta
                Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                • A Offline
                  azorg @sartoric
                  last edited by

                  @sartoric Hmm…
                  My search fail.
                  What software I must use?
                  Suunto Link or another?

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                  • isaziI Online
                    isazi Moderator @azorg
                    last edited by

                    @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

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                    • ? Offline
                      A Former User @isazi
                      last edited by

                      @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                      @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

                      This post only has firmware link for spartan, not s9b.
                      I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

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                      • isaziI Online
                        isazi Moderator @Guest
                        last edited by

                        @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

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                        • ? Offline
                          A Former User @isazi
                          last edited by

                          @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                          @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                          Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

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                          • A Offline
                            azorg @Guest
                            last edited by

                            @André-Faria Thank you! But manual firmware freeze too 😞

                            surfboomerangS 1 Reply Last reply Reply Quote 0
                            • surfboomerangS Offline
                              surfboomerang @azorg
                              last edited by

                              @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

                              Suunto Vertical Titanium Solar
                              OnePlus Nord 4

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                              • A Offline
                                azorg @surfboomerang
                                last edited by

                                @surfboomerang I don’t see any windows warnings…

                                Mff73M 1 Reply Last reply Reply Quote 0
                                • Mff73M Offline
                                  Mff73 @azorg
                                  last edited by

                                  @azorg
                                  eventually try with the “shipping mode”, instructions here :
                                  https://forum.suunto.com/post/46365

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

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                                  • A Offline
                                    azorg @Mff73
                                    last edited by

                                    @Mff73 I tested this method too. No result.
                                    I can only reset my watch with rewrite 2.10.26.
                                    2.11.38 and 2.12.30 freeze on upgrade…

                                    Mff73M 1 Reply Last reply Reply Quote 0
                                    • Mff73M Offline
                                      Mff73 @azorg
                                      last edited by

                                      @azorg
                                      Eventually downgrade to less than 2.10, and reupgrade.
                                      Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

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                                      • sartoricS Offline
                                        sartoric Moderator
                                        last edited by

                                        And don’t forget “ask support” solution 😉

                                        SVTS - 2.40.38
                                        SSSWHR BARO Amber - 2.8.32
                                        Samsung A5 2016 - Android 7.0
                                        Samsung A33 2022 - Android 14 - One UI 6.1
                                        Suunto App Android 5.2.5 beta
                                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                                        • A Offline
                                          azorg @Mff73
                                          last edited by

                                          @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

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                                          • surfboomerangS Offline
                                            surfboomerang
                                            last edited by surfboomerang

                                            version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                                            Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                                            Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                                            Suunto Vertical Titanium Solar
                                            OnePlus Nord 4

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