S9B upgrade / factory reset problem (v2.10.26)

A Former User

@isazi said in S9B upgrade / factory reset problem (v2.10.26):

@azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

This post only has firmware link for spartan, not s9b.
I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

isazi

@André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum

A Former User

@isazi said in S9B upgrade / factory reset problem (v2.10.26):

@André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum

Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

azorg

@André-Faria Thank you! But manual firmware freeze too

surfboomerang

@azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS

azorg

@surfboomerang I don’t see any windows warnings…

Mff73

@azorg
eventually try with the “shipping mode”, instructions here :
https://forum.suunto.com/post/46365

azorg

@Mff73 I tested this method too. No result.
I can only reset my watch with rewrite 2.10.26.
2.11.38 and 2.12.30 freeze on upgrade…

Mff73

@azorg
Eventually downgrade to less than 2.10, and reupgrade.
Are you sure you have proper FW file for your watch model (just to be sure )?

sartoric

And don’t forget “ask support” solution

azorg

@Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

surfboomerang

version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

azorg

Manual update to 2.10.26 (drop file to gear) crash too.
Only reset+flash 2.10.26 works…

surfboomerang

@azorg Any errors in the Suuntolink log files?

azorg

@surfboomerang, some ERRORs in “suuntoapp.log”

[2020-Nov-10 17:43:01 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 12, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://SDS/Komposti/Devices”}

[2020-Nov-10 17:44:57 +0300] [ERROR] Recovery failed

[2020-Nov-10 17:44:57 +0300] [ERROR] Unknown mode, requested UpdateApplication

[2020-Nov-10 17:45:17 +0300] [INFO] [SDS REQUEST] type: PUT uri: sds://SDS/Firmware/Status contract: {“ErrorDetails”: “Unknown mode, requested UpdateApplication”, “Error”: “FIRMWARE_UPDATE_FAILED_WITH_ERROR”, “Serial”: “201210003780”, “Completed”: false}

[2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 97, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://ECKIE18E55B8/Settings/Device/Backend”} error: [wb] Failed to get resource

[2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: PUT status: BAD_REQUEST header: {“Status”: 400, “TaskId”: 98, “Reason”: “BAD_REQUEST”, “Content-Length”: 0, “Uri”: “suunto://SDS/Whiteboard/InternetGateway/Configuration”} error: [wb] Operation failed

[2020-Nov-10 17:45:45 +0300] [ERROR] WebService::isNewFirmwareAvailable: getFirmwareVersion failed with code 417

[2020-Nov-10 17:50:17 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 123, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://201210003780/Device/Power/BatteryLevel”} error: [wb] Failed to get resource

isazi

@azorg I would suggest you to contact Suunto support.

azorg

@isazi is official e-mail, chat?
Have you any contacts of developers?
Phone support don’t respond in my country…

sartoric

@azorg
if you open the support page you should get chat, if available

isazi

@azorg also if you use the Suunto app, you can contact support from there.

surfboomerang

@isazi said in S9B upgrade / factory reset problem (v2.10.26):

@azorg I would suggest you to contact Suunto support.

This indeed.

Although it is strange that you can flash the old firmware but not the last two. Have you also tried an older version then the one you have now?