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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • ? Offline
      A Former User @isazi
      last edited by

      @isazi said in S9B upgrade / factory reset problem (v2.10.26):

      @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

      This post only has firmware link for spartan, not s9b.
      I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @Guest
        last edited by

        @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        ? 1 Reply Last reply Reply Quote 1
        • ? Offline
          A Former User @isazi
          last edited by

          @isazi said in S9B upgrade / factory reset problem (v2.10.26):

          @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

          Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

          A 1 Reply Last reply Reply Quote 2
          • A Offline
            azorg @Guest
            last edited by

            @André-Faria Thank you! But manual firmware freeze too 😞

            surfboomerangS 1 Reply Last reply Reply Quote 0
            • surfboomerangS Offline
              surfboomerang @azorg
              last edited by

              @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

              Suunto Vertical Titanium Solar
              OnePlus Nord 4

              A 1 Reply Last reply Reply Quote 0
              • A Offline
                azorg @surfboomerang
                last edited by

                @surfboomerang I don’t see any windows warnings…

                Mff73M 1 Reply Last reply Reply Quote 0
                • Mff73M Offline
                  Mff73 @azorg
                  last edited by

                  @azorg
                  eventually try with the “shipping mode”, instructions here :
                  https://forum.suunto.com/post/46365

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  A 1 Reply Last reply Reply Quote 1
                  • A Offline
                    azorg @Mff73
                    last edited by

                    @Mff73 I tested this method too. No result.
                    I can only reset my watch with rewrite 2.10.26.
                    2.11.38 and 2.12.30 freeze on upgrade…

                    Mff73M 1 Reply Last reply Reply Quote 0
                    • Mff73M Offline
                      Mff73 @azorg
                      last edited by

                      @azorg
                      Eventually downgrade to less than 2.10, and reupgrade.
                      Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

                      A 1 Reply Last reply Reply Quote 0
                      • sartoricS Offline
                        sartoric Moderator
                        last edited by

                        And don’t forget “ask support” solution 😉

                        SVTS - 2.40.38
                        SSSWHR BARO Amber - 2.8.32
                        Samsung A5 2016 - Android 7.0
                        Samsung A33 2022 - Android 14 - One UI 6.1
                        Suunto App Android 5.2.5 beta
                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                        • A Offline
                          azorg @Mff73
                          last edited by

                          @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

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                          • surfboomerangS Offline
                            surfboomerang
                            last edited by surfboomerang

                            version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                            Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                            Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                            Suunto Vertical Titanium Solar
                            OnePlus Nord 4

                            1 Reply Last reply Reply Quote 1
                            • A Offline
                              azorg
                              last edited by

                              Manual update to 2.10.26 (drop file to gear) crash too.
                              Only reset+flash 2.10.26 works…

                              surfboomerangS 1 Reply Last reply Reply Quote 0
                              • surfboomerangS Offline
                                surfboomerang @azorg
                                last edited by

                                @azorg Any errors in the Suuntolink log files?

                                Suunto Vertical Titanium Solar
                                OnePlus Nord 4

                                A 1 Reply Last reply Reply Quote 1
                                • A Offline
                                  azorg @surfboomerang
                                  last edited by

                                  @surfboomerang, some ERRORs in “suuntoapp.log”

                                  [2020-Nov-10 17:43:01 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 12, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://SDS/Komposti/Devices”}

                                  [2020-Nov-10 17:44:57 +0300] [ERROR] Recovery failed

                                  [2020-Nov-10 17:44:57 +0300] [ERROR] Unknown mode, requested UpdateApplication

                                  [2020-Nov-10 17:45:17 +0300] [INFO] [SDS REQUEST] type: PUT uri: sds://SDS/Firmware/Status contract: {“ErrorDetails”: “Unknown mode, requested UpdateApplication”, “Error”: “FIRMWARE_UPDATE_FAILED_WITH_ERROR”, “Serial”: “201210003780”, “Completed”: false}

                                  [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 97, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://ECKIE18E55B8/Settings/Device/Backend”} error: [wb] Failed to get resource

                                  [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: PUT status: BAD_REQUEST header: {“Status”: 400, “TaskId”: 98, “Reason”: “BAD_REQUEST”, “Content-Length”: 0, “Uri”: “suunto://SDS/Whiteboard/InternetGateway/Configuration”} error: [wb] Operation failed

                                  [2020-Nov-10 17:45:45 +0300] [ERROR] WebService::isNewFirmwareAvailable: getFirmwareVersion failed with code 417

                                  [2020-Nov-10 17:50:17 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 123, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://201210003780/Device/Power/BatteryLevel”} error: [wb] Failed to get resource

                                  isaziI 1 Reply Last reply Reply Quote 0
                                  • isaziI Offline
                                    isazi Moderator @azorg
                                    last edited by

                                    @azorg I would suggest you to contact Suunto support.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    A surfboomerangS 2 Replies Last reply Reply Quote 2
                                    • A Offline
                                      azorg @isazi
                                      last edited by

                                      @isazi is official e-mail, chat?
                                      Have you any contacts of developers?
                                      Phone support don’t respond in my country…

                                      sartoricS isaziI 2 Replies Last reply Reply Quote 0
                                      • sartoricS Offline
                                        sartoric Moderator @azorg
                                        last edited by

                                        @azorg
                                        if you open the support page you should get chat, if available

                                        SVTS - 2.40.38
                                        SSSWHR BARO Amber - 2.8.32
                                        Samsung A5 2016 - Android 7.0
                                        Samsung A33 2022 - Android 14 - One UI 6.1
                                        Suunto App Android 5.2.5 beta
                                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                                        • isaziI Offline
                                          isazi Moderator @azorg
                                          last edited by

                                          @azorg also if you use the Suunto app, you can contact support from there.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

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                                          • surfboomerangS Offline
                                            surfboomerang @isazi
                                            last edited by

                                            @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                                            @azorg I would suggest you to contact Suunto support.

                                            This indeed.

                                            Although it is strange that you can flash the old firmware but not the last two. Have you also tried an older version then the one you have now?

                                            Suunto Vertical Titanium Solar
                                            OnePlus Nord 4

                                            A 1 Reply Last reply Reply Quote 1
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