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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • A Offline
      azorg @surfboomerang
      last edited by

      @surfboomerang I don’t see any windows warnings…

      Mff73M 1 Reply Last reply Reply Quote 0
      • Mff73M Offline
        Mff73 @azorg
        last edited by

        @azorg
        eventually try with the “shipping mode”, instructions here :
        https://forum.suunto.com/post/46365

        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
        Suunto Vertical all black
        Wife : S9PP
        SA: Always the latest beta :)
        Android 13, Galaxy S205G

        A 1 Reply Last reply Reply Quote 1
        • A Offline
          azorg @Mff73
          last edited by

          @Mff73 I tested this method too. No result.
          I can only reset my watch with rewrite 2.10.26.
          2.11.38 and 2.12.30 freeze on upgrade…

          Mff73M 1 Reply Last reply Reply Quote 0
          • Mff73M Offline
            Mff73 @azorg
            last edited by

            @azorg
            Eventually downgrade to less than 2.10, and reupgrade.
            Are you sure you have proper FW file for your watch model (just to be sure 😉)?

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            A 1 Reply Last reply Reply Quote 0
            • sartoricS Offline
              sartoric Moderator
              last edited by

              And don’t forget “ask support” solution 😉

              SVTS - 2.40.38
              SSSWHR BARO Amber - 2.8.32
              Samsung A5 2016 - Android 7.0
              Samsung A33 2022 - Android 14 - One UI 6.1
              Suunto App Android 5.2.5 beta
              Suunto App IOs 2.45.0 (19123) beta on MBP M1

              1 Reply Last reply Reply Quote 1
              • A Offline
                azorg @Mff73
                last edited by

                @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

                1 Reply Last reply Reply Quote 0
                • surfboomerangS Offline
                  surfboomerang
                  last edited by surfboomerang

                  version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                  Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                  Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                  Suunto Vertical Titanium Solar
                  OnePlus Nord 4

                  1 Reply Last reply Reply Quote 1
                  • A Offline
                    azorg
                    last edited by

                    Manual update to 2.10.26 (drop file to gear) crash too.
                    Only reset+flash 2.10.26 works…

                    surfboomerangS 1 Reply Last reply Reply Quote 0
                    • surfboomerangS Offline
                      surfboomerang @azorg
                      last edited by

                      @azorg Any errors in the Suuntolink log files?

                      Suunto Vertical Titanium Solar
                      OnePlus Nord 4

                      A 1 Reply Last reply Reply Quote 1
                      • A Offline
                        azorg @surfboomerang
                        last edited by

                        @surfboomerang, some ERRORs in “suuntoapp.log”

                        [2020-Nov-10 17:43:01 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 12, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://SDS/Komposti/Devices”}

                        [2020-Nov-10 17:44:57 +0300] [ERROR] Recovery failed

                        [2020-Nov-10 17:44:57 +0300] [ERROR] Unknown mode, requested UpdateApplication

                        [2020-Nov-10 17:45:17 +0300] [INFO] [SDS REQUEST] type: PUT uri: sds://SDS/Firmware/Status contract: {“ErrorDetails”: “Unknown mode, requested UpdateApplication”, “Error”: “FIRMWARE_UPDATE_FAILED_WITH_ERROR”, “Serial”: “201210003780”, “Completed”: false}

                        [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 97, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://ECKIE18E55B8/Settings/Device/Backend”} error: [wb] Failed to get resource

                        [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: PUT status: BAD_REQUEST header: {“Status”: 400, “TaskId”: 98, “Reason”: “BAD_REQUEST”, “Content-Length”: 0, “Uri”: “suunto://SDS/Whiteboard/InternetGateway/Configuration”} error: [wb] Operation failed

                        [2020-Nov-10 17:45:45 +0300] [ERROR] WebService::isNewFirmwareAvailable: getFirmwareVersion failed with code 417

                        [2020-Nov-10 17:50:17 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 123, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://201210003780/Device/Power/BatteryLevel”} error: [wb] Failed to get resource

                        isaziI 1 Reply Last reply Reply Quote 0
                        • isaziI Offline
                          isazi Moderator @azorg
                          last edited by

                          @azorg I would suggest you to contact Suunto support.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          A surfboomerangS 2 Replies Last reply Reply Quote 2
                          • A Offline
                            azorg @isazi
                            last edited by

                            @isazi is official e-mail, chat?
                            Have you any contacts of developers?
                            Phone support don’t respond in my country…

                            sartoricS isaziI 2 Replies Last reply Reply Quote 0
                            • sartoricS Offline
                              sartoric Moderator @azorg
                              last edited by

                              @azorg
                              if you open the support page you should get chat, if available

                              SVTS - 2.40.38
                              SSSWHR BARO Amber - 2.8.32
                              Samsung A5 2016 - Android 7.0
                              Samsung A33 2022 - Android 14 - One UI 6.1
                              Suunto App Android 5.2.5 beta
                              Suunto App IOs 2.45.0 (19123) beta on MBP M1

                              1 Reply Last reply Reply Quote 0
                              • isaziI Offline
                                isazi Moderator @azorg
                                last edited by

                                @azorg also if you use the Suunto app, you can contact support from there.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                1 Reply Last reply Reply Quote 0
                                • surfboomerangS Offline
                                  surfboomerang @isazi
                                  last edited by

                                  @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                                  @azorg I would suggest you to contact Suunto support.

                                  This indeed.

                                  Although it is strange that you can flash the old firmware but not the last two. Have you also tried an older version then the one you have now?

                                  Suunto Vertical Titanium Solar
                                  OnePlus Nord 4

                                  A 1 Reply Last reply Reply Quote 1
                                  • A Offline
                                    azorg @surfboomerang
                                    last edited by

                                    @surfboomerang said in S9B upgrade / factory reset problem (v2.10.26):

                                    This indeed.
                                    Although it is strange that you can flash the old firmware but not the last two. Have you also tried an older version then the one you have now?

                                    No, I didn’t. I have not old version for downgrade. Can you help me find it?
                                    v2.10.26 flash success only in recovery mode with reset watch (if I disconnect watch during flashing).
                                    If I flash v2.10.26 manually (drag and drop to gear zip file) then watch freeze too on second dot…

                                    1 Reply Last reply Reply Quote 0
                                    • surfboomerangS Offline
                                      surfboomerang
                                      last edited by

                                      Is a “Reset watch” in recovery mode not the same as tell the watch to reset it’s settings to the factory default of the installed firmware? So the firmware file is never transfered to the watch.
                                      While with the manual drop of a zip file is an actual data transfer?

                                      In brief… the watch won’t flash any firmware (current or newer).

                                      This was exactly my case more then a year ago. Once I replaced the charging cable, my issue has been resolved.
                                      I still use the old cable as a spare charger, but I can never use it to flash firmware onto my watch.

                                      Suunto Vertical Titanium Solar
                                      OnePlus Nord 4

                                      A 1 Reply Last reply Reply Quote 2
                                      • A Offline
                                        azorg @surfboomerang
                                        last edited by

                                        @surfboomerang some times I can manual flash to 2.10.26 (1 of 5) and I see all long flashing process…
                                        Manual update to 2.11.x and 2.12.xx freeze on second dot flashing 😞

                                        Mff73M 1 Reply Last reply Reply Quote 0
                                        • Mff73M Offline
                                          Mff73 @azorg
                                          last edited by

                                          @azorg
                                          You can find a couple of old firmwares with this search.
                                          https://forum.suunto.com/search?term=Ibiza firmware.geo &in=posts&matchWords=all&sortBy=timestamp&sortDirection=desc&showAs=posts

                                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                          Suunto Vertical all black
                                          Wife : S9PP
                                          SA: Always the latest beta :)
                                          Android 13, Galaxy S205G

                                          1 Reply Last reply Reply Quote 1
                                          • ? Offline
                                            A Former User
                                            last edited by

                                            Why not contact support?
                                            Seems to me you have a defective watch no?

                                            1 Reply Last reply Reply Quote 1
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