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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • A Offline
      azorg @sartoric
      last edited by

      @sartoric Hmm…
      My search fail.
      What software I must use?
      Suunto Link or another?

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI Offline
        isazi Moderator @azorg
        last edited by

        @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        ? 1 Reply Last reply Reply Quote 1
        • ? Offline
          A Former User @isazi
          last edited by

          @isazi said in S9B upgrade / factory reset problem (v2.10.26):

          @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

          This post only has firmware link for spartan, not s9b.
          I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

          isaziI 1 Reply Last reply Reply Quote 0
          • isaziI Offline
            isazi Moderator @Guest
            last edited by

            @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            ? 1 Reply Last reply Reply Quote 1
            • ? Offline
              A Former User @isazi
              last edited by

              @isazi said in S9B upgrade / factory reset problem (v2.10.26):

              @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

              Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

              A 1 Reply Last reply Reply Quote 2
              • A Offline
                azorg @Guest
                last edited by

                @André-Faria Thank you! But manual firmware freeze too 😞

                surfboomerangS 1 Reply Last reply Reply Quote 0
                • surfboomerangS Offline
                  surfboomerang @azorg
                  last edited by

                  @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

                  Suunto Vertical Titanium Solar
                  OnePlus Nord 4

                  A 1 Reply Last reply Reply Quote 0
                  • A Offline
                    azorg @surfboomerang
                    last edited by

                    @surfboomerang I don’t see any windows warnings…

                    Mff73M 1 Reply Last reply Reply Quote 0
                    • Mff73M Offline
                      Mff73 @azorg
                      last edited by

                      @azorg
                      eventually try with the “shipping mode”, instructions here :
                      https://forum.suunto.com/post/46365

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

                      A 1 Reply Last reply Reply Quote 1
                      • A Offline
                        azorg @Mff73
                        last edited by

                        @Mff73 I tested this method too. No result.
                        I can only reset my watch with rewrite 2.10.26.
                        2.11.38 and 2.12.30 freeze on upgrade…

                        Mff73M 1 Reply Last reply Reply Quote 0
                        • Mff73M Offline
                          Mff73 @azorg
                          last edited by

                          @azorg
                          Eventually downgrade to less than 2.10, and reupgrade.
                          Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                          Suunto Vertical all black
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android 13, Galaxy S205G

                          A 1 Reply Last reply Reply Quote 0
                          • sartoricS Offline
                            sartoric Moderator
                            last edited by

                            And don’t forget “ask support” solution 😉

                            SVTS - 2.40.38
                            SSSWHR BARO Amber - 2.8.32
                            Samsung A5 2016 - Android 7.0
                            Samsung A33 2022 - Android 14 - One UI 6.1
                            Suunto App Android 5.2.5 beta
                            Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                            • A Offline
                              azorg @Mff73
                              last edited by

                              @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

                              1 Reply Last reply Reply Quote 0
                              • surfboomerangS Offline
                                surfboomerang
                                last edited by surfboomerang

                                version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                                Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                                Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                                Suunto Vertical Titanium Solar
                                OnePlus Nord 4

                                1 Reply Last reply Reply Quote 1
                                • A Offline
                                  azorg
                                  last edited by

                                  Manual update to 2.10.26 (drop file to gear) crash too.
                                  Only reset+flash 2.10.26 works…

                                  surfboomerangS 1 Reply Last reply Reply Quote 0
                                  • surfboomerangS Offline
                                    surfboomerang @azorg
                                    last edited by

                                    @azorg Any errors in the Suuntolink log files?

                                    Suunto Vertical Titanium Solar
                                    OnePlus Nord 4

                                    A 1 Reply Last reply Reply Quote 1
                                    • A Offline
                                      azorg @surfboomerang
                                      last edited by

                                      @surfboomerang, some ERRORs in “suuntoapp.log”

                                      [2020-Nov-10 17:43:01 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 12, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://SDS/Komposti/Devices”}

                                      [2020-Nov-10 17:44:57 +0300] [ERROR] Recovery failed

                                      [2020-Nov-10 17:44:57 +0300] [ERROR] Unknown mode, requested UpdateApplication

                                      [2020-Nov-10 17:45:17 +0300] [INFO] [SDS REQUEST] type: PUT uri: sds://SDS/Firmware/Status contract: {“ErrorDetails”: “Unknown mode, requested UpdateApplication”, “Error”: “FIRMWARE_UPDATE_FAILED_WITH_ERROR”, “Serial”: “201210003780”, “Completed”: false}

                                      [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 97, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://ECKIE18E55B8/Settings/Device/Backend”} error: [wb] Failed to get resource

                                      [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: PUT status: BAD_REQUEST header: {“Status”: 400, “TaskId”: 98, “Reason”: “BAD_REQUEST”, “Content-Length”: 0, “Uri”: “suunto://SDS/Whiteboard/InternetGateway/Configuration”} error: [wb] Operation failed

                                      [2020-Nov-10 17:45:45 +0300] [ERROR] WebService::isNewFirmwareAvailable: getFirmwareVersion failed with code 417

                                      [2020-Nov-10 17:50:17 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 123, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://201210003780/Device/Power/BatteryLevel”} error: [wb] Failed to get resource

                                      isaziI 1 Reply Last reply Reply Quote 0
                                      • isaziI Offline
                                        isazi Moderator @azorg
                                        last edited by

                                        @azorg I would suggest you to contact Suunto support.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        A surfboomerangS 2 Replies Last reply Reply Quote 2
                                        • A Offline
                                          azorg @isazi
                                          last edited by

                                          @isazi is official e-mail, chat?
                                          Have you any contacts of developers?
                                          Phone support don’t respond in my country…

                                          sartoricS isaziI 2 Replies Last reply Reply Quote 0
                                          • sartoricS Offline
                                            sartoric Moderator @azorg
                                            last edited by

                                            @azorg
                                            if you open the support page you should get chat, if available

                                            SVTS - 2.40.38
                                            SSSWHR BARO Amber - 2.8.32
                                            Samsung A5 2016 - Android 7.0
                                            Samsung A33 2022 - Android 14 - One UI 6.1
                                            Suunto App Android 5.2.5 beta
                                            Suunto App IOs 2.45.0 (19123) beta on MBP M1

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