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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • sartoricS Offline
      sartoric Moderator
      last edited by

      Search for manual firmware upgrade

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

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      • A Offline
        azorg @sartoric
        last edited by

        @sartoric Hmm…
        My search fail.
        What software I must use?
        Suunto Link or another?

        isaziI 1 Reply Last reply Reply Quote 0
        • isaziI Online
          isazi Moderator @azorg
          last edited by

          @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          ? 1 Reply Last reply Reply Quote 1
          • ? Offline
            A Former User @isazi
            last edited by

            @isazi said in S9B upgrade / factory reset problem (v2.10.26):

            @azorg check this post from Dimitrios https://forum.suunto.com/topic/5396/suunto-spartan-ultra-update-not-available/10

            This post only has firmware link for spartan, not s9b.
            I also search and couldn’t find the links for S9B, although I thought I have seen it somewhere

            isaziI 1 Reply Last reply Reply Quote 0
            • isaziI Online
              isazi Moderator @Guest
              last edited by

              @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

              Watch: Suunto Vertical Ti

              Blog: isazi's home

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              • ? Offline
                A Former User @isazi
                last edited by

                @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

                Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

                A 1 Reply Last reply Reply Quote 2
                • A Offline
                  azorg @Guest
                  last edited by

                  @André-Faria Thank you! But manual firmware freeze too 😞

                  surfboomerangS 1 Reply Last reply Reply Quote 0
                  • surfboomerangS Offline
                    surfboomerang @azorg
                    last edited by

                    @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

                    Suunto Vertical Titanium Solar
                    OnePlus Nord 4

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                    • A Offline
                      azorg @surfboomerang
                      last edited by

                      @surfboomerang I don’t see any windows warnings…

                      Mff73M 1 Reply Last reply Reply Quote 0
                      • Mff73M Offline
                        Mff73 @azorg
                        last edited by

                        @azorg
                        eventually try with the “shipping mode”, instructions here :
                        https://forum.suunto.com/post/46365

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

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                        • A Offline
                          azorg @Mff73
                          last edited by

                          @Mff73 I tested this method too. No result.
                          I can only reset my watch with rewrite 2.10.26.
                          2.11.38 and 2.12.30 freeze on upgrade…

                          Mff73M 1 Reply Last reply Reply Quote 0
                          • Mff73M Offline
                            Mff73 @azorg
                            last edited by

                            @azorg
                            Eventually downgrade to less than 2.10, and reupgrade.
                            Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

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                            • sartoricS Offline
                              sartoric Moderator
                              last edited by

                              And don’t forget “ask support” solution 😉

                              SVTS - 2.40.38
                              SSSWHR BARO Amber - 2.8.32
                              Samsung A5 2016 - Android 7.0
                              Samsung A33 2022 - Android 14 - One UI 6.1
                              Suunto App Android 5.2.5 beta
                              Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                              • A Offline
                                azorg @Mff73
                                last edited by

                                @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

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                                • surfboomerangS Offline
                                  surfboomerang
                                  last edited by surfboomerang

                                  version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                                  Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                                  Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                                  Suunto Vertical Titanium Solar
                                  OnePlus Nord 4

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                                  • A Offline
                                    azorg
                                    last edited by

                                    Manual update to 2.10.26 (drop file to gear) crash too.
                                    Only reset+flash 2.10.26 works…

                                    surfboomerangS 1 Reply Last reply Reply Quote 0
                                    • surfboomerangS Offline
                                      surfboomerang @azorg
                                      last edited by

                                      @azorg Any errors in the Suuntolink log files?

                                      Suunto Vertical Titanium Solar
                                      OnePlus Nord 4

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                                      • A Offline
                                        azorg @surfboomerang
                                        last edited by

                                        @surfboomerang, some ERRORs in “suuntoapp.log”

                                        [2020-Nov-10 17:43:01 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 12, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://SDS/Komposti/Devices”}

                                        [2020-Nov-10 17:44:57 +0300] [ERROR] Recovery failed

                                        [2020-Nov-10 17:44:57 +0300] [ERROR] Unknown mode, requested UpdateApplication

                                        [2020-Nov-10 17:45:17 +0300] [INFO] [SDS REQUEST] type: PUT uri: sds://SDS/Firmware/Status contract: {“ErrorDetails”: “Unknown mode, requested UpdateApplication”, “Error”: “FIRMWARE_UPDATE_FAILED_WITH_ERROR”, “Serial”: “201210003780”, “Completed”: false}

                                        [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 97, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://ECKIE18E55B8/Settings/Device/Backend”} error: [wb] Failed to get resource

                                        [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: PUT status: BAD_REQUEST header: {“Status”: 400, “TaskId”: 98, “Reason”: “BAD_REQUEST”, “Content-Length”: 0, “Uri”: “suunto://SDS/Whiteboard/InternetGateway/Configuration”} error: [wb] Operation failed

                                        [2020-Nov-10 17:45:45 +0300] [ERROR] WebService::isNewFirmwareAvailable: getFirmwareVersion failed with code 417

                                        [2020-Nov-10 17:50:17 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 123, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://201210003780/Device/Power/BatteryLevel”} error: [wb] Failed to get resource

                                        isaziI 1 Reply Last reply Reply Quote 0
                                        • isaziI Online
                                          isazi Moderator @azorg
                                          last edited by

                                          @azorg I would suggest you to contact Suunto support.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          A surfboomerangS 2 Replies Last reply Reply Quote 2
                                          • A Offline
                                            azorg @isazi
                                            last edited by

                                            @isazi is official e-mail, chat?
                                            Have you any contacts of developers?
                                            Phone support don’t respond in my country…

                                            sartoricS isaziI 2 Replies Last reply Reply Quote 0
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