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    S9B upgrade / factory reset problem (v2.10.26)

    Scheduled Pinned Locked Moved Suunto 9
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    • isaziI Offline
      isazi Moderator @Guest
      last edited by

      @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      ? 1 Reply Last reply Reply Quote 1
      • ? Offline
        A Former User @isazi
        last edited by

        @isazi said in S9B upgrade / factory reset problem (v2.10.26):

        @André-Faria that’s for the procedure. For the firmware, the name of the S9 is Ibiza. There are links in the forum 🙂

        Here it is for the owner of the topic http://firmware.geo.movescount.com/production/Ibiza-fw_2.12.30.3539-F.zip

        A 1 Reply Last reply Reply Quote 2
        • A Offline
          azorg @Guest
          last edited by

          @André-Faria Thank you! But manual firmware freeze too 😞

          surfboomerangS 1 Reply Last reply Reply Quote 0
          • surfboomerangS Offline
            surfboomerang @azorg
            last edited by

            @azorg When you connect the watch to your pc do you see a warning from Windows about a unrecognizable device? Assuming Windows is your OS 🙂

            Suunto Vertical Titanium Solar
            OnePlus Nord 4

            A 1 Reply Last reply Reply Quote 0
            • A Offline
              azorg @surfboomerang
              last edited by

              @surfboomerang I don’t see any windows warnings…

              Mff73M 1 Reply Last reply Reply Quote 0
              • Mff73M Offline
                Mff73 @azorg
                last edited by

                @azorg
                eventually try with the “shipping mode”, instructions here :
                https://forum.suunto.com/post/46365

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

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                • A Offline
                  azorg @Mff73
                  last edited by

                  @Mff73 I tested this method too. No result.
                  I can only reset my watch with rewrite 2.10.26.
                  2.11.38 and 2.12.30 freeze on upgrade…

                  Mff73M 1 Reply Last reply Reply Quote 0
                  • Mff73M Offline
                    Mff73 @azorg
                    last edited by

                    @azorg
                    Eventually downgrade to less than 2.10, and reupgrade.
                    Are you sure you have proper FW file for your watch model (just to be sure 😉)?

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    A 1 Reply Last reply Reply Quote 0
                    • sartoricS Offline
                      sartoric Moderator
                      last edited by

                      And don’t forget “ask support” solution 😉

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                      • A Offline
                        azorg @Mff73
                        last edited by

                        @Mff73 I manually try to flash IbizaC-fw_2.11.38.3143-F.zip and Ibiza-fw_2.12.30.3539-F.zip. When can I find firmware for S9?

                        1 Reply Last reply Reply Quote 0
                        • surfboomerangS Offline
                          surfboomerang
                          last edited by surfboomerang

                          version seems OK. I also got “Ibiza-fw_2.12.30.3539-F.zip” in my Suuntolink folder.

                          Long shot… any software on you pc that could cause trouble? Try another PC? Reinstall Suuntolink?

                          Do you see any errors in the logfiles in the directory: C:\Users\<your user>\AppData\Roaming\Suuntolink?

                          Suunto Vertical Titanium Solar
                          OnePlus Nord 4

                          1 Reply Last reply Reply Quote 1
                          • A Offline
                            azorg
                            last edited by

                            Manual update to 2.10.26 (drop file to gear) crash too.
                            Only reset+flash 2.10.26 works…

                            surfboomerangS 1 Reply Last reply Reply Quote 0
                            • surfboomerangS Offline
                              surfboomerang @azorg
                              last edited by

                              @azorg Any errors in the Suuntolink log files?

                              Suunto Vertical Titanium Solar
                              OnePlus Nord 4

                              A 1 Reply Last reply Reply Quote 1
                              • A Offline
                                azorg @surfboomerang
                                last edited by

                                @surfboomerang, some ERRORs in “suuntoapp.log”

                                [2020-Nov-10 17:43:01 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 12, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://SDS/Komposti/Devices”}

                                [2020-Nov-10 17:44:57 +0300] [ERROR] Recovery failed

                                [2020-Nov-10 17:44:57 +0300] [ERROR] Unknown mode, requested UpdateApplication

                                [2020-Nov-10 17:45:17 +0300] [INFO] [SDS REQUEST] type: PUT uri: sds://SDS/Firmware/Status contract: {“ErrorDetails”: “Unknown mode, requested UpdateApplication”, “Error”: “FIRMWARE_UPDATE_FAILED_WITH_ERROR”, “Serial”: “201210003780”, “Completed”: false}

                                [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 97, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://ECKIE18E55B8/Settings/Device/Backend”} error: [wb] Failed to get resource

                                [2020-Nov-10 17:45:44 +0300] [ERROR] [SDS RESPONSE] type: PUT status: BAD_REQUEST header: {“Status”: 400, “TaskId”: 98, “Reason”: “BAD_REQUEST”, “Content-Length”: 0, “Uri”: “suunto://SDS/Whiteboard/InternetGateway/Configuration”} error: [wb] Operation failed

                                [2020-Nov-10 17:45:45 +0300] [ERROR] WebService::isNewFirmwareAvailable: getFirmwareVersion failed with code 417

                                [2020-Nov-10 17:50:17 +0300] [ERROR] [SDS RESPONSE] type: GET status: NOT_FOUND header: {“Status”: 404, “TaskId”: 123, “Reason”: “NOT_FOUND”, “Content-Length”: 0, “Uri”: “suunto://201210003780/Device/Power/BatteryLevel”} error: [wb] Failed to get resource

                                isaziI 1 Reply Last reply Reply Quote 0
                                • isaziI Offline
                                  isazi Moderator @azorg
                                  last edited by

                                  @azorg I would suggest you to contact Suunto support.

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  A surfboomerangS 2 Replies Last reply Reply Quote 2
                                  • A Offline
                                    azorg @isazi
                                    last edited by

                                    @isazi is official e-mail, chat?
                                    Have you any contacts of developers?
                                    Phone support don’t respond in my country…

                                    sartoricS isaziI 2 Replies Last reply Reply Quote 0
                                    • sartoricS Offline
                                      sartoric Moderator @azorg
                                      last edited by

                                      @azorg
                                      if you open the support page you should get chat, if available

                                      SVTS - 2.40.38
                                      SSSWHR BARO Amber - 2.8.32
                                      Samsung A5 2016 - Android 7.0
                                      Samsung A33 2022 - Android 14 - One UI 6.1
                                      Suunto App Android 5.2.5 beta
                                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

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                                      • isaziI Offline
                                        isazi Moderator @azorg
                                        last edited by

                                        @azorg also if you use the Suunto app, you can contact support from there.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

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                                        • surfboomerangS Offline
                                          surfboomerang @isazi
                                          last edited by

                                          @isazi said in S9B upgrade / factory reset problem (v2.10.26):

                                          @azorg I would suggest you to contact Suunto support.

                                          This indeed.

                                          Although it is strange that you can flash the old firmware but not the last two. Have you also tried an older version then the one you have now?

                                          Suunto Vertical Titanium Solar
                                          OnePlus Nord 4

                                          A 1 Reply Last reply Reply Quote 1
                                          • A Offline
                                            azorg @surfboomerang
                                            last edited by

                                            @surfboomerang said in S9B upgrade / factory reset problem (v2.10.26):

                                            This indeed.
                                            Although it is strange that you can flash the old firmware but not the last two. Have you also tried an older version then the one you have now?

                                            No, I didn’t. I have not old version for downgrade. Can you help me find it?
                                            v2.10.26 flash success only in recovery mode with reset watch (if I disconnect watch during flashing).
                                            If I flash v2.10.26 manually (drag and drop to gear zip file) then watch freeze too on second dot…

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