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    Heart Rate Measurement stops

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
    suunto 9 peak pro
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    • A Offline
      Adamhert @wakarimasen
      last edited by

      @wakarimasen How can I send a log to Suunto?

      W 1 Reply Last reply Reply Quote 0
      • W Offline
        wakarimasen Silver Members @Adamhert
        last edited by

        @Adamhert said in Heart Rate Measurement stops:

        @wakarimasen How can I send a log to Suunto?

        I’m sure the Admins can provide better help than me, but if you look in the profile section of the app there is a link to send logs. I fear a lot of people that have problems do not send logs to a Suunto, which I’m sure would help to gather data and analyse root causes.

        Suunto Race Titanium
        Suunto Ambit3 Peak
        Polar H10
        Polar OH1

        1 Reply Last reply Reply Quote 0
        • M Offline
          Matúš Bronze Member @thailon
          last edited by

          @thailon, well, for me the watch behaviour has changed: it sounds strange, illogical, but, currently, great sleep tracking.

          I’ll keep you up to date!🤞

          Suunto 9 Peak Pro Titanium Slate
          Suunto Spartan Sport

          #swatt

          thailonT 1 Reply Last reply Reply Quote 1
          • M Offline
            Matúš Bronze Member @wakarimasen
            last edited by

            @wakarimasen said in Heart Rate Measurement stops:

            have you sent logs to Suunto, each time it has happened?

            I have sent logs to Suunto, more or less each time it has happened, but…

            How does this help Suunto to troubleshoot the problem if I am not able to tell to Suunto what was my problem? Maybe an app update introducing the possibility to highlight the problem will be useful…

            Now, as read here on the forum, I have to sent logs and then search, here, for someone “inside” Suunto and tell her/him what was the problem. Not very efficient…😅

            Suunto 9 Peak Pro Titanium Slate
            Suunto Spartan Sport

            #swatt

            1 Reply Last reply Reply Quote 1
            • thailonT Offline
              thailon Bronze Member @Matúš
              last edited by

              @Matúš maybe I could try to change screen from that last one (which I used always) to another one 🙂


              T3c, Quest, Ambit3 Peak, 9PP, Vertical

              1 Reply Last reply Reply Quote 1
              • Ludwig PichlbauerL Offline
                Ludwig Pichlbauer
                last edited by

                Hi together,
                I think with the latest update to 3.39.20 the bug is back.
                Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
                Somebody seeing the same device behavior?
                Kind regards:)

                Suunto 9 Peak Pro (current)
                Hammerhead Karoo 2 (current)
                Suunto 9 Baro Black (retired)
                Suunto Spartan Sport Wrist HR (retired)

                flo7zF pilleusP S M R 7 Replies Last reply Reply Quote 5
                • flo7zF Offline
                  flo7z Silver Members @Ludwig Pichlbauer
                  last edited by

                  @Ludwig-Pichlbauer

                  Yes I do observe the same since the last update I did 3 days ago

                  I’m on 2.39.20 with 9 peak pro

                  Florian Z.
                  Suunto 9 Peak Pro
                  Suunto Wings
                  Suunto D4
                  Suunto Ambit 3 Peak

                  B 1 Reply Last reply Reply Quote 4
                  • pilleusP Offline
                    pilleus @Ludwig Pichlbauer
                    last edited by

                    @Ludwig-Pichlbauer said in Heart Rate Measurement stops:

                    Somebody seeing the same device behavior?

                    No problems since the last update. OHR, sleep tracking and heart rate variability are working without any issues.

                    https://www.instagram.com/moves.are.life/
                    Suunto Vertical Black Lime
                    Suunto 9 Peak Pro Black
                    Suunto Spartan Ultra Stealth Titanium

                    J 1 Reply Last reply Reply Quote -1
                    • Ecki D.E Online
                      Ecki D. Bronze Member
                      last edited by Ecki D.

                      Same here after the Softwareupdate!😢 This Morning HR and Ox stopped to work during the night. Sleep tracking stopped too.
                      Watch enters Sleep / do not disturb mode at 23:00. Measurement seemed to stop at around 2:45, when the OX Sensor seemed to do its last measurement. OX Sayed last measured 5 hours ago when I realized it around 7:50. So I guess there is a coincidence between HR sensor and ox sensor.

                      Will try to turn of OX sensor if it happens again.
                      Couldn’t reproduce while starting OX measuring manually.

                      Didn’t have this issue for quite a long time.

                      Herzfrequenz_0.jpeg

                      HR After Restart of PP9
                      Herzfrequenz.jpegBildschirmfoto 2024-12-19 um 11.04.02.jpeg

                      https://www.strava.com/athletes/37982563
                      https://www.instagram.com/macdev

                      1 Reply Last reply Reply Quote 1
                      • J Offline
                        jussim Bronze Member @pilleus
                        last edited by

                        @pilleus Same here, so far at least. Kind of nervous reading about these issues…

                        9PP since 09-2025.

                        Brad_OlwinB 1 Reply Last reply Reply Quote 2
                        • Brad_OlwinB Online
                          Brad_Olwin Moderator @jussim
                          last edited by

                          @jussim @Ecki-D I have reported as a bug to Suunto, this is under investigation.

                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                          1 Reply Last reply Reply Quote 7
                          • Z Offline
                            Zvezda
                            last edited by

                            I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
                            Any recommendation how to solve the problem?

                            Mff73M 1 Reply Last reply Reply Quote 0
                            • Mff73M Online
                              Mff73 @Zvezda
                              last edited by

                              @Zvezda said in Heart Rate Measurement stops:

                              I’ve also had the same problem with HR Measurement stops since last update. Soft reset helps only for couple of hours, then it stops again.
                              Any recommendation how to solve the problem?

                              wait and stay tuned for informations/fixes
                              https://forum.suunto.com/post/159093

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

                              1 Reply Last reply Reply Quote 0
                              • S Offline
                                Sergio Nasi @Ludwig Pichlbauer
                                last edited by

                                @Ludwig-Pichlbauer I can confirm the bug is back with 2.39.20.
                                No measurement of heart rate after a random period of time, I just discover it when I need it and a soft reset is required in order to restore the heart rate detection.
                                Very annoying, particularly because it’s a recurring problem

                                EgikaE Ludwig PichlbauerL 2 Replies Last reply Reply Quote 2
                                • EgikaE Offline
                                  Egika Platinum Member @Sergio Nasi
                                  last edited by

                                  @Sergio-Nasi as written above this is currently being worked on by Suunto.

                                  What helped me with other firmwares when OHR was jammed: start a manual SpO2 measurement. Maybe you want to try instead of resetting the whole watch?

                                  t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                  Race S All Black - TI Canary - Titanium Courtney

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                                  • Ludwig PichlbauerL Offline
                                    Ludwig Pichlbauer @Sergio Nasi
                                    last edited by

                                    @Sergio-Nasi yes, 2.39.20 - Suunto 9 Peak Pro

                                    Suunto 9 Peak Pro (current)
                                    Hammerhead Karoo 2 (current)
                                    Suunto 9 Baro Black (retired)
                                    Suunto Spartan Sport Wrist HR (retired)

                                    1 Reply Last reply Reply Quote 0
                                    • M Offline
                                      magbueno @Ludwig Pichlbauer
                                      last edited by

                                      @Ludwig-Pichlbauer said in Heart Rate Measurement stops:

                                      Hi together,
                                      I think with the latest update to 3.39.20 the bug is back.
                                      Yesterday, soft reset helped to reactivate Heart Rate sensor, after today’s “4-hours sleep” (it stopped working again in the middle of the night) I have to do another one…
                                      Somebody seeing the same device behavior?
                                      Kind regards:)

                                      Same problem for my Suunto after the last update, some days ago. Reset and manufacturing settings do not solve the problem. The update is 2.39.20

                                      1 Reply Last reply Reply Quote 0
                                      • M Offline
                                        magbueno @Egika
                                        last edited by

                                        @Egika It doesn’t work. Despite starting the measurement manualy the leds doesn’t start flickering. Thanks anyway.

                                        1 Reply Last reply Reply Quote 0
                                        • B Offline
                                          ben74 @flo7z
                                          last edited by

                                          @flo7z l have the same problem

                                          S 1 Reply Last reply Reply Quote 0
                                          • S Offline
                                            sahara91 @ben74
                                            last edited by

                                            I am also dealing with this problem for nearly a week alrady. Very annoying!

                                            1 Reply Last reply Reply Quote 0
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