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uncomplete track during activity

Scheduled Pinned Locked Moved Suunto Race
racenavigationtrackdisplayissue
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  • E Offline
    Egika Platinum Member @GiPFELKiND
    last edited by 27 Feb 2024, 16:20

    @GiPFELKiND it is not reliable, if there is a chance that the beginning of the track is not shown in the watch…

    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
    Race S All Black - Titanium Courtney
    Run Lime

    G 1 Reply Last reply 27 Feb 2024, 16:28 Reply Quote 1
    • G Offline
      GiPFELKiND Silver Members @Egika
      last edited by 27 Feb 2024, 16:28

      @Egika ah you are right. This part i read to fast. Sorry 😲if the first part from the track is missing 🙈

      If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

      1 Reply Last reply Reply Quote 0
      • O Offline
        ortles Silver Members
        last edited by 27 Feb 2024, 16:46

        @GiPFELKiND:

        You are right - the red “breadcrumb” track would be an appriopriate “track back” option! If this would be reliable, everything would be totally fine.

        The problem is just that, for some reasons, the first part of the track is oftentimes missing when going down again. I noticed this three or four times until now when ski touring (the activities were about 3-6 hours long each).

        I was wondering, if I was the only one with this problem, but this seems to be a common thing.

        If I look at the track in the app afterwards, the recorded track non the less is complete.

        So I think this is a software bug concerning the “breadcrumb” function that should be fixed!

        E 1 Reply Last reply 27 Feb 2024, 17:03 Reply Quote 1
        • E Offline
          Egika Platinum Member @ortles
          last edited by 27 Feb 2024, 17:03

          @ortles correct. I reported this bug into Suunto’s bug tracking system quite a while ago.
          So this will be prioritised there.

          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
          Race S All Black - Titanium Courtney
          Run Lime

          1 Reply Last reply Reply Quote 5
          • B Offline
            Brad_Olwin Moderator @ortles
            last edited by 27 Feb 2024, 21:59

            @ortles I had this happen as well. Suunto knows about the bug and will fix but we do not know when.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            O A 2 Replies Last reply 27 Feb 2024, 23:04 Reply Quote 1
            • O Offline
              ortles Silver Members @Brad_Olwin
              last edited by 27 Feb 2024, 23:04

              @Brad_Olwin @Egika Thanks for the update!

              That sounds like good news, if they will fix it, everything should be fine - hope this will come with the next update!

              1 Reply Last reply Reply Quote 2
              • S surfboomerang referenced this topic on 4 Mar 2024, 08:24
              • S sartoric referenced this topic on 7 Mar 2024, 15:22
              • W Offline
                wesk2a
                last edited by 12 Mar 2024, 18:07

                I also have this problem on my Suunto Vertical, I’ve reported it more than a month ago here https://forum.suunto.com/topic/10264/initial-part-of-previous-track-disappears-on-watch but nothing has happened since. IMHO this is totally unacceptable because it’s absolutely a safety-relevant bug.

                B O 2 Replies Last reply 12 Mar 2024, 22:34 Reply Quote 2
                • B Offline
                  Brad_Olwin Moderator @wesk2a
                  last edited by Brad_Olwin 3 Dec 2024, 22:34 12 Mar 2024, 22:34

                  @wesk2a I hear you! Happened to me this weekend during SkiMo as well. I needed to see the right trail back to my car. Suunto knows this is a bug.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  1 Reply Last reply Reply Quote 1
                  • O Offline
                    ortles Silver Members @wesk2a
                    last edited by ortles 14 Mar 2024, 00:23

                    @wesk2a said in uncomplete track during activity:

                    I also have this problem on my Suunto Vertical, I’ve reported it more than a month ago here https://forum.suunto.com/topic/10264/initial-part-of-previous-track-disappears-on-watch but nothing has happened since. IMHO this is totally unacceptable because it’s absolutely a safety-relevant bug.

                    I absolutely agree with you! It‘s not a ‚nice to have‘ but a safety-relevant issue.

                    Here they are discussing about the suunto update policy:

                    https://forum.suunto.com/topic/10338/unfortunately-time-to-go-back-to-garmin/123

                    I agree that for some features it‘s not necesssary to offer updates every three to four weeks. But if the issue is relevant for safety, they should be quicker IMHO.

                    My old ambit peak 3 had no problems with that, so I was surprised that the new vertical, which is supposed to be used in an alpine environment, does not offer a reliable track back option.

                    Hope they will fix this better sooner than later…

                    I 1 Reply Last reply 14 Mar 2024, 10:23 Reply Quote 3
                    • I Offline
                      isazi Moderator @ortles
                      last edited by 14 Mar 2024, 10:23

                      This post is deleted!
                      1 Reply Last reply Reply Quote 0
                      • S skitouring referenced this topic on 25 Mar 2024, 12:36
                      • P Offline
                        peegee @skitouring
                        last edited by 25 Mar 2024, 17:53

                        @skitouring
                        Do you know if it has been fixed on new update?

                        Been with a Suunto on my wrist since Ambit2
                        Currently alternating between Race titanium & Vertical titanium solar.
                        Would love a Vertical with amoled display.

                        M 1 Reply Last reply 25 Mar 2024, 17:57 Reply Quote 1
                        • M Offline
                          Mff73 @peegee
                          last edited by 25 Mar 2024, 17:57

                          @peegee
                          It seems not
                          https://forum.suunto.com/post/141156

                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                          Suunto Vertical all black
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android 13, Galaxy S205G

                          O 1 Reply Last reply 25 Mar 2024, 21:11 Reply Quote 2
                          • O Offline
                            ortles Silver Members @Mff73
                            last edited by 25 Mar 2024, 21:11

                            @Mff73 said in uncomplete track during activity:

                            @peegee
                            It seems not
                            https://forum.suunto.com/post/141156

                            This is very disappointing!

                            They are working on new watch faces and other lifestyle features (wow…), but are unable to fix such a bug which concerns one of the basic functions and is obviously relevant for safety.

                            What a weak performance from suunto.

                            Are they really in the outdoor business and are they using their own products? I guess not…

                            F I 2 Replies Last reply 25 Mar 2024, 21:20 Reply Quote 0
                            • F Offline
                              freeheeler @ortles
                              last edited by 25 Mar 2024, 21:20

                              @ortles
                              obviously not a walk in the park to fix this issue.

                              living sideways

                              1 Reply Last reply Reply Quote 0
                              • I Offline
                                isazi Moderator @ortles
                                last edited by 25 Mar 2024, 21:35

                                @ortles I agree, this is something that needs to be fixed, we have reported it a while ago and also inquired recently (when getting closer to release) to know if it was fixed or not.
                                Unfortunately, I think this requires some work that affects the inner workings of how the activity is recorded, in fact remember that only recently the watches with large memory got the capacity to record long (hundred hours) activities, so I hope to see this fixed in the Q2 release (if it comes, the future is not for us to know).

                                B 1 Reply Last reply 26 Mar 2024, 00:53 Reply Quote 2
                                • B Offline
                                  babychai Silver Members @isazi
                                  last edited by 26 Mar 2024, 00:53

                                  @isazi thanks for the update. because of the safety, i hope Suunto will release new firmware update ASAP/immediately once this bug has been fixed without waiting until Q2, Q3 etc

                                  Suunto Vertical Black Ruby (S/S)
                                  S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                                  Suunto 9 Peak All Black
                                  Suunto Spartan Trainer Wrist HR (Black)

                                  I O 2 Replies Last reply 26 Mar 2024, 08:43 Reply Quote 2
                                  • I Offline
                                    isazi Moderator @babychai
                                    last edited by 26 Mar 2024, 08:43

                                    @babychai all I can see is that fixing this bug was planned for Q1, so this update, but I guess there was not enough time.

                                    O 1 Reply Last reply 28 Mar 2024, 08:23 Reply Quote 2
                                    • O Offline
                                      ortles Silver Members @isazi
                                      last edited by 28 Mar 2024, 08:23

                                      @isazi said in uncomplete track during activity:

                                      @babychai all I can see is that fixing this bug was planned for Q1, so this update, but I guess there was not enough time.

                                      Thanks for the insights! Good to hear they are working on it.

                                      Instead of fixing the breadcrumb line another good - or even better - solution could be to offer an explicit track back option in the navigation menue (i. e. the recorded track is taken as a new track and is just followed back - ambit peak 3 had that option).

                                      I am not a software engineer - but is it that difficult considering the fact, that the track itself is recorded correctly? The recorded data just has to be taken and followed the other way around…

                                      S 1 Reply Last reply 28 Mar 2024, 10:41 Reply Quote 3
                                      • O Offline
                                        ortles Silver Members @babychai
                                        last edited by 28 Mar 2024, 08:28

                                        @babychai

                                        I definitely agree with you, they should do an instant update without waiting any longer when the problem is fixed.

                                        Having the possibility to follow your track back for an outdoor gps watch is like showing the correct time - this should work correctly anytime and under any circumstances.

                                        ? 1 Reply Last reply 28 Mar 2024, 08:31 Reply Quote 4
                                        • ? Offline
                                          A Former User @ortles
                                          last edited by 28 Mar 2024, 08:31

                                          @ortles said in uncomplete track during activity:

                                          they should do an instant update without waiting any longer when the problem is fixed

                                          👍 🤞

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