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ZoneSense data didn’t appear

Scheduled Pinned Locked Moved SuuntoPlus™ Sports Apps
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  • P Offline
    peegee
    last edited by 27 Sept 2024, 10:27

    Did a 6 hour trail run last night.
    For some unexplained reason I didn’t get any data on the ZoneSense screen, I didn’t take it too seriously because I was sure it would eventually appear and I didn’t want to be too busy working out why no data was on the screen, which in retrospect was my glitch.
    After synching with SA I was sure (hopeful) it would appear but regretfully it didn’t😡
    I got HR data from suunto hr belt so it is really confusing why ZS isn’t appearing…
    Any ideas?
    app Is on iphone with latest ios

    Been with a Suunto on my wrist since Ambit2
    Currently alternating between Race titanium & Vertical titanium solar.
    Would love a Vertical with amoled display.

    1 Reply Last reply Reply Quote 1
    • S Online
      SuperFlo75 Silver Members Bronze Member
      last edited by 27 Sept 2024, 11:27

      How can you be sure that you get data from the heart rate belt? I only can see the heart icon with the belt on the screen before starting my exercises… during exercises, I only see my heart rate without any special icon… but I think if my ZoneSense Screen on the watch shows data, the watch will get data from the belt? I don’t know if I think right?
      But I have the problem that I could see data on ZoneSense on watch during 4 exercises, but I got ZoneSense data in the phone app only for one of these 4 exercises…

      Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
      Suunto Wing
      Suunto 9 Peak Pro Titanium (owns my wife now)
      Suunto Spartan Ultra
      SA iOS 2.46.2 (19503)
      Instagram @superflo75

      S E 2 Replies Last reply 27 Sept 2024, 12:01 Reply Quote 1
      • S Offline
        Shrek3k @SuperFlo75
        last edited by Shrek3k 27 Sept 2024, 12:01

        @SuperFlo75 you can be - quite - sure that the data is from the belt IF you have the signal of your belt on the screen before you start the activity.
        Why? Because the sensor does not change (back) to the internal sensor - and vice versa - if the sensor that is used at the beginning stops for whatever reasons.
        So: whatever is shown at the beginning delivers the numbers, independent of whatever you switch on during any exercise.

        using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
        OS - Android 15/Pixel Pro 7

        1 Reply Last reply Reply Quote 1
        • E Offline
          enriqueescoms @SuperFlo75
          last edited by enriqueescoms 27 Sept 2024, 12:09

          @SuperFlo75 …yep, the same thing has happened to me.

          So far, out of 6 activities with data on the watch, 4 are good in the app (3 mountain biking and 1 paddel tennis) and 2 activities are bad (1 trail running with no data and 1 running with only partial data). So I’m still trying to find an error pattern.

          By the way, to find out if the heart rate belt works during exercise: you can take off the watch for a moment and check that the heart rate is still being recorded ✊ 😳

          Suunto 9 Peak Pro (all black version)

          S S T 3 Replies Last reply 27 Sept 2024, 16:55 Reply Quote 0
          • S Offline
            Shrek3k @enriqueescoms
            last edited by 27 Sept 2024, 16:55

            @enriqueescoms … and the green light, don’t forget the green light under the watch 😉

            using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
            OS - Android 15/Pixel Pro 7

            1 Reply Last reply Reply Quote 3
            • S Online
              SuperFlo75 Silver Members Bronze Member @enriqueescoms
              last edited by 27 Sept 2024, 17:53

              @enriqueescoms I used a custom made sport mode with trail running as basis… for my runs without data. The one activity with data was on the base of hiking. Perhaps the trail running is the reason of the missing data?

              Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
              Suunto Wing
              Suunto 9 Peak Pro Titanium (owns my wife now)
              Suunto Spartan Ultra
              SA iOS 2.46.2 (19503)
              Instagram @superflo75

              1 Reply Last reply Reply Quote 1
              • T Offline
                thanasis Bronze Member @enriqueescoms
                last edited by 29 Sept 2024, 07:17

                No data on Suunto app today also for me .

                Running with polar h10, the watch showed the data as it should but after synching the Suunto app has nothing

                1 Reply Last reply Reply Quote 2
                • C Offline
                  chee ee jordan lo
                  last edited by 29 Sept 2024, 11:09

                  For 3 runs and no zone sense data appears in app even when working on watch. I’ve tried resetting and restarting and updating everything and still no luck. I give up. Suunto support also doesn’t know why. My old exercises (before zonesense release) with the belt have zonesense in analysis but the newest exercises since the feature releases don’t have zonesense in the app.

                  Suunto 9 peak pro
                  Decathlon hrm belt

                  1 Reply Last reply Reply Quote 0
                  • M Offline
                    Mff73
                    last edited by 29 Sept 2024, 11:46

                    Are you all guys (with problems) using iOS?
                    And it looks more a smartphone app issue than a S+ watch app (and this post is in this category).

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    T 1 Reply Last reply 29 Sept 2024, 12:49 Reply Quote 1
                    • T Offline
                      thanasis Bronze Member @Mff73
                      last edited by 29 Sept 2024, 12:49

                      @Mff73 said in ZoneSense data didn’t appear:

                      Are you all guys (with problems) using iOS?
                      And it looks more a smartphone app issue than a S+ watch app (and this post is in this category).

                      indeed checking it on my mac it shows the data !!!
                      . so it’s a iOS issue for sure!

                      @Dimitrios-Kanellopoulos can you help ? thanks

                      G 1 Reply Last reply 29 Sept 2024, 13:14 Reply Quote 0
                      • G Offline
                        ggrego @thanasis
                        last edited by 29 Sept 2024, 13:14

                        Bonjour j’avais le même problème que vous aussi je suis sous iOS version bêta j’ai fait de la montage aujourd’hui aucune donnée zone sens j’ai supprimé l’application bêta et la connexion entre la montre et l’application et je suis repassé à la version normale appairé de nouveau la montre et là les données zone sens ont apparus sur mes 5 derniers activités si ça peut aider bonne journée

                        1 Reply Last reply Reply Quote 0
                        • J Offline
                          Josaiplu Bronze Member
                          last edited by 29 Sept 2024, 14:12

                          No issues on iOS with beta or standard apps on my side

                          T 1 Reply Last reply 29 Sept 2024, 14:39 Reply Quote 0
                          • T Offline
                            thanasis Bronze Member @Josaiplu
                            last edited by thanasis 29 Sept 2024, 14:39

                            @Josaiplu
                            2.3.8 version 8cc88e38-35e0-417c-82df-749cff3a1771-image.png

                            No option on zonesense

                            e36bf708-3f7c-4316-bb8d-e8599334b670-image.png

                            Moving on MacBook
                            Version 2.38.0(16480)
                            8856f857-6267-4ee5-8e6e-3ca6b7160a3e-image.png

                            1 Reply Last reply Reply Quote 0
                            • J Offline
                              Josaiplu Bronze Member
                              last edited by 29 Sept 2024, 15:08

                              IMG_9698.jpeg IMG_9699.png

                              And got the same with 2.38.0

                              G 1 Reply Last reply 29 Sept 2024, 15:17 Reply Quote 0
                              • G Offline
                                ggrego @Josaiplu
                                last edited by 29 Sept 2024, 15:17

                                @Josaiplu c’est bizarre par moment je n’ai aucune donnée je ferme l’application et je la rouvre 10 minutes plus tard et ça marche !dc7e64d3-d81e-4c9c-9b16-65aafa76db41-image.png

                                J 1 Reply Last reply 29 Sept 2024, 15:31 Reply Quote 0
                                • J Offline
                                  Josaiplu Bronze Member @ggrego
                                  last edited by 29 Sept 2024, 15:31

                                  @ggrego J ai eu pareil sur une activité, force close de SA et après restart c’était la, mais maintenant j ai plus le soucis du tout et j ai eu ça le jour de la release de ZS

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