Software update 2.39.20 (2024 Q4)
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Hello.
I have a Vertical ti.
The sleep registered by the watch is correct, but the one mentionned in the Suunto app is not correct. It’s like the app only registered the sleep after my first wakeup (bathroom ;))
Is there a log I could send to someone ?
Regards,
T -
@Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):
@false proper qa tests where done extensively. There was another issue that caused this.
These two statements contradict each other.
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@Nicola-Fontana Not sure what would cause your training data to get lost. So far it hasn’t been the case at all. Switching to a different brand because of a firmware glitch seems like a knee-jerk reaction to me. When a competitor has a bad release you’ll have to switch again. That’s just bad strategy. I could resolve all issues by downgrading the firmware and turning off automatic firmware updates. No data was lost on the way.
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After the last update 2.39.20 my Peak Pro heart rate monitor stops working when I turn on sleep tracking. It starts working again if I turn the watch off and on again while sleep tracking is disabled. Looks like a bug.
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Hi guys, coming out of a flight 3 days ago I saw that my watch had updated itself. Now, 3 days later I have experienced OHR issues every single night on my 9PP, a behavior that was happening with one of the previous updates a few months back (nearly a year to date).
Sorry if it had been mentioned I’m on my old phone and search function ain’t great.
Many users experience this? It’s unfortunately killing the sleep tracking function.
Cheers -
@MiniForklift
I also had issues with charging my Race S, as well as with sleep tracking and OHR, until I downgraded the OS. -
@Dimitrios-Kanellopoulos
What should someone do if their watch has not reverted to the previous version and the app is in an automatic update mode?
I’m trying to help a few friends. They’ve been waiting for 3 days and nothing’s happening.
I just updated them that this is the response given at the moment because of the holiday, but nothing is happening. Thanks for the reply and Happy Holidays. -
@Danny-poleg you can so a downgrade to previous Firmware. Write meea private Message for this.
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If I understand correctly we shouldn’t perform a downgrade to a previous firmware but rather wait for a rollback. This was communicated a few days ago. Since there was no follow-up and the extensive battery consumption during activities is pissing me off a lot more than broken OHR / sleep tracking, I am doing the downgrade for now and wait to see what happens.
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@GiPFELKiND said in Software update 2.39.20 (2024 Q4):
downgrade
@GiPFELKiND said in Software update 2.39.20 (2024 Q4):
downgrade
A little secret is that I provide technical support for Suunto watches in Israel and I know how to perform the procedure. I don’t want someone private to perform the procedure and potentially damage the warranty on the watch.
I have several customers who are still suffering from the problem.
Because of the New Year’s holiday, I rely on the forum for updates.
@Dimitrios-Kanellopoulos
Thank you, we will wait for Dimitrios to provide a detailed response with a version number. -
@SuuntoZec it’s known that the issue also affects some Race S devices and the fix is under development
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@SuuntoZec said in Software update 2.39.20 (2024 Q4):
@MiniForklift
I also had issues with charging my Race S, as well as with sleep tracking and OHR, until I downgraded the OS.This did not affect my Race S as I have no OHR or sleep tracing problems and did not with testing firmware.
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@Etienne_72 sorry for late response - Christmas time and as I fixed my case I wasn’t tracking forum.
You go to Control Panel > Settings > General > About > go all way down and hold few seconds down button > secret menu pops up and you can select ‘Select OTA pkg’ I had three versions on my watch. Good luck! -
@Chris-Stevenson +1 - Having the same problem with HR and sleep tracking! I thought it was just me
any recommended resolution please? Thank you. -
@kaje_tan Thank you! Now everything works fine again and I turned off the automatic update. Will just follow the thread for now and see what happens.
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S sartoric referenced this topic on 27 Dec 2024, 14:35
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Downgrade the firmware, see 1 post above yours
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@kaje_tan Does this procedure revert the watch to their factory settings?
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@Highlands No it does not. The same as updating firmware.
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Anyone else having problem connecting vertical to wifi since last update? I wanted to download one map today for my trip but i could not connect to my home wifi, the one i have always used without any problems since i bought my vertical in july 2023.
I also tried to connect to my phones hotspot but i get the same message in the app.
I have searched the forum for this topic and tried everything but it just doesnt connect to any wifi.Have to do my trip without maps now
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@Samuel-Pirttikangas The same problem here with my Vertical. Map didn’t start downloading so I removed the wifi connection. Now the new connection fails just like yours.